JW Marriott, Anaheim Resort

The staff were amazingly helpful and friendly, from valet to check-in to the bar. We were part of a waterpolo tournament, and they always asked how our day had gone.

Nothing

Our family had a great experience during our late-June/early July stay at this hotel.

The hotel amenities were great, the vibe was very relaxed and rooms and accommodations were top-notch.

Almost to a person, all of the hotel staff members were exceedingly friendly, incredibly helpful and accommodating for any of the requests we had.

The quiet and relaxed vibe of this hotel, notwithstanding its relatively close proximity to the Disneyland Resort area (which makes getting to and from the parks really easy) , along the on-property amenities, and the shops, stores and eateries located at the adjacent Garden Walk make this a must stay for any families seeking a bit more of an upscale experience for their trips to Anaheim.

The JW Marriott Anaheim is normally our favorite property when visiting Disneyland Resort, especially when Disney's Grand Californian isn't available or reasonably priced. The location is excellent: an easy walk to the Disney shuttle stop at the Toy Story lot, with GardenWalk right next door for plenty of dining options.

Unfortunately, this stay fell short on cleanliness and service. When we checked in, there was leftover takeout in the refrigerator that had a strong smell, and we found loose pills near the couch and bed. That was genuinely concerning, and could have been dangerous for a family with young children. The in-room safe was also still locked from the previous guest, requiring a call to the service desk and a wait for an engineer to come reset it. Housekeeping on subsequent days was noticeably better and more thoughtful, so the check-in condition may have been a rushed turnover, but it's not what you expect at a JW.

Reaching guest services by phone was a challenge throughout the stay. The line was frequently busy, with hold times of 20 minutes or more.

The valet staff were friendly and helpful, but be aware there is no self-parking, and valet runs about $80 per night all-in ($69 plus $10.35 tax and a $1.38 fee), before tips. That's steep for overnight guests with no alternative.

The most frustrating issue was the resort food and beverage credit. At check-in we were told the daily credit could be used until noon the following day. On our checkout morning we bought breakfast to go at the cafe, and the credit was never applied. After leaving, I could not reach anyone to resolve it. Marriott customer service directed me to the hotel's direct line, but despite many attempts, no one ever answered or returned my calls. We eventually gave up and ate the cost.

We want to love this hotel, and the location and staff on the ground are genuinely good. But the room condition at check-in, the difficulty reaching guest services by phone, and the inability to resolve billing issues after checkout all need attention.

Great place to stay in Anaheim. Attached to shopping area and walking distance to the Toy Story parking lot.

Good sized rooms - very clean, newish decor/finishes.

Restaurant food was very good (ate there for dinner and breakfast). Note there is a $40 resort fee per night and valet parking is $70 per day. I booked through Chase credit card and they waive the resort fee and add a $100 credit. That all said, I thought it was decent value. I'm not sure I'd pay $600 all in per night otherwise.

We had a fantastic stay at the JW Marriott Anaheim. The location is excellent, with easy access to Disneyland and amazing views of the parks. One of the highlights of our stay was being able to watch the Disneyland fireworks and the World of Color show right from the hotel—an unforgettable experience that added a touch of magic to our trip.

Our room was modern, clean, comfortable, and exceptionally well-maintained. The hotel itself is beautiful, featuring a stylish and welcoming lobby that creates a great first impression. The front desk staff were friendly, professional, and efficient, making both check-in and check-out seamless and stress-free.

A special mention goes to the M Club, which exceeded our expectations. The food selection was excellent, and the lounge offered breathtaking views of Disneyland and the surrounding area. It was the perfect place to relax and enjoy breakfast, snacks, or an evening refreshment while taking in the scenery.

I would also like to recognize the General Manager and the entire management team for operating such an outstanding hotel. Their commitment to excellence is evident in every aspect of the guest experience—from the cleanliness and upkeep of the property to the quality of service provided by the staff. It is clear that strong leadership and attention to detail have created a welcoming, well-run hotel that truly stands out.

Overall, the JW Marriott Anaheim delivered the perfect combination of luxury, comfort, service, and location. We would absolutely stay here again and highly recommend it to anyone visiting Disneyland or the Anaheim area. Well done to the entire team for creating such a memorable experience!

We spent two nights here during our road trip. We spent a day in Disneyland which was excellent. The hotel was lovely, clean and had very good facilities which we were unable to use due to our hectic schedule! I guess it was too good for our needs! The parking was quite expensive too.

The worst hotel experience we've ever had. We checked out after the first night! Horrible customer service at the front desk! Mini bar was completely empty! I'm fine paying for a resort fee if it warranted, but not for a small pool completely surrounded by cement. The only 5 Star experience at the hotel was Sean, the guest ambassador! He deserves to be a finer hotel, not this 2 star property!

Location, room, clean

Location, room, clean

Na

I want to recognize Manny the front desk clerk for his incredible, caring and genuine service. I asked him if the room Tha was given to me if it was a loud area. He was honest was able to put me a quiet area. He noticed I wasn’t feeling so well and I asked where I can get some hot water. Instead of me going to the bar with a big line of people to wait for hot water, he instead went out of his way to grab it for me. Talk about going out of his way and for showing compassion.Manny is great asset to your hotel company and it should be known how well he takes care of his guests.

Tasteful, relaxed atmosphere near the magic. Large, well appointed lobby, quiet and calm. Pool is on the small side, impersonal with no frills or family area. Rooms are large, modern and what you expect from a high end Marriott. In room coffee station and minifridge were a lifesaver before-after a long day in the parks (because that is why we are in Anehim, right! :) ) Disneyland is 17 minute walk from lobby to Gate (about the same if you take the bus to Toy Story parking lot then walk) and the JW is BY FAR the most well appointed hotel within viscinity of the parks apart from the official DL Resorts. Note there is a resort fee, but in exchange you get a 20$ dining credit per day. There is a Starbucks express in the lobby and a Cheesecake Factory attached to the hotel.

My friend and I were enjoying a relaxing day by the pool, taking advantage of the beautiful weather and ordering food and drinks from the bar. However, our experience quickly turned concerning when the bartender directed us to get water from an outdoor dispenser station.

When we went to use it, we noticed visible black mold inside the dispenser. This is a serious health hazard. We immediately brought it to the attention of multiple staff members, but our concerns were dismissed without urgency or acknowledgment.

It wasn’t until we reported it to the front desk that someone finally came over to inspect it. Even then, there was no apology or sense of accountability.

What’s especially alarming is that the dispenser was already halfway empty, meaning numerous guests may have unknowingly consumed contaminated water. This is a major failure in basic health and safety standards—particularly for a food and beverage operation.

This situation is unacceptable and deeply concerning