Norte Palace Hotel

Hotels
8 (1187 reviews)
Avenida Jones dos Santos Neves,209 , São Mateus , BR

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Value for Money
Cons:
Food quality
Service inconsistency

Categories

Cleanliness
8.21
Guests noted the rooms and pool were clean, but there were concerns about the cleanliness of the breakfast area.
Service
7.68
Mixed reviews regarding service; some found staff helpful, while others mentioned rude employees.
Location
8.72
Location is frequently praised, noted as good and central, making it a highlight of the stay.
Room Quality
8.17
Rooms described as good quality and comfortable, though some issues with air conditioning were reported.
Amenities
8.2
The pool and sauna were appreciated, but the gym lacked cleanliness and maintenance.
Value for Money
8.16
Generally seen as a good value, though some reviews indicated that the quality of breakfast detracted from this.
Food and Beverage
6.71
Café da manhã received negative reviews for its quality and options, with many guests disappointed.
Overall Experience
8.18
Despite some issues, many guests expressed satisfaction with their experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:37

Property Description

Luxurious Accommodation
Experience a stay like no other at Norte Palace Hotel, a 3-star gem nestled in São Mateus. Enjoy the comfort of well-appointed rooms and impeccable service that will make you feel right at home.

Relaxation and Recreation
Unwind and rejuvenate with our top-notch amenities including a year-round outdoor pool, fitness centre, sauna, and a serene garden. Whether you want to take a refreshing dip or work up a sweat, we have everything you need for a perfect getaway.

Convenience at Your Fingertips
From a delicious on-site restaurant to a welcoming shared lounge and a 24-hour front desk, we ensure your every need is met. Stay connected with free WiFi throughout the property and explore the city with ease.

Book now for an unforgettable stay at Norte Palace Hotel!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8
Based on 1187 reviews
Cleanliness: 8.21
Service: 7.68
Location: 8.72
Room Quality: 8.17
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 6.71
Overall Experience: 8.18
L
Luiz Philipe • couple • br
8
Hotel bem simples, tudo muito limpo e organizado, atendimento bom.
2026-09-19 • via Nuitee
A
Angélica Dantas • solo_traveller • br
8
Pros:

Limpeza, educação dos funcionários, localização

Cons:

Conforto

2026-09-16 • via Nuitee
D
Danielli • extended_group • br
8
A hospedagem é simples, vale mais pelo custo benefício, apesar de não ser tão barata.
Pros:

Localização da hospedagem e garagem.

Cons:

Roupa de cama com cheiro forte de guardado. Café da manha bem simples e sem muitas opões.

2026-09-08 • via Nuitee
C
Caxangá • solo_traveller • br
10
2026-09-08 • via Nuitee
A
Alexandre • family_with_children • br
6
2026-09-06 • via Nuitee
S
Sueli Rocha De Andrade • solo_traveller • br
10
2026-09-06 • via Nuitee
F
Ferreira • couple • br
1
Legal
Pros:

Bom atendimento

Cons:

Dessa vez o hotel deixo a desejar ar condicionado com problema

2026-08-31 • via Nuitee
R
Raissa • couple • br
9
2026-08-31 • via Nuitee
G
Gilmária • couple • br
9
Minha estadia foi ótima
Pros:

Me atendeu
Quantos limpos e espaçosos

2026-08-31 • via Nuitee
M
Marcos • solo_traveller • br
5
2026-08-28 • via Nuitee
F
Ferreira • couple • br
9
Bommmm
Pros:

Tudo

2026-08-27 • via Nuitee
O
Oliver • couple • br
10
2026-08-24 • via Nuitee
V
Vanderlei • solo_traveller • br
9
Prazerosa e confortável
Pros:

As instalações são no estilo colonial e muito confortáveis. Café da manhã fantástico. Piscina maravilhosa.

Cons:

Não encontrei. Gostei de absolutamente tudo.

2026-08-21 • via Nuitee
M
Milena • solo_traveller • br
6
Pros:

Localização

Cons:

Café da manhã não corresponde ao custo da diária.
Conforto dos quartos deixa a desejar.
Uma única coberta
Sauna desativada.
Chuveiro queimou com 3 minutos de uso
Precisa de uma reforma

2026-08-17 • via Nuitee
A
Allan • solo_traveller • br
3
Péssima experiência
Pros:

Perto da rodoviária e comércios

Cons:

Chuveiro não esquentava, chuveiro quebrado, cama velha com colchão rasgado e com cheiro de urina, lençóis manchados, janela encardida, box encardido, banheiro sujo e mal cuidado, ar condicionado com fio exposto, luz com mau contato, porta suja, cortina suja.

2026-08-16 • via Nuitee
R
Rizzo • couple • br
9
Cons:

A piscina poderia ter hidromassagem e luz.

2026-08-16 • via Nuitee
P
palobato • extended_group • br
6
2026-08-12 • via Nuitee
R
ricardo_spa • solo_traveller • br
2
Ruim
Cons:

Tv sem funcionar e não foram consertar.
Chamei várias vezes e fiquei sem tv,um absurdo isso.
Tbm não gostei do café,poucas variedades.

2026-08-11 • via Nuitee
L
Lucas • family_with_children • br
10
Atendeu perfeitamente ao que eu precisava.
Pros:

Conforto do quarto, tamanho, qualidades das instalações, pelo menos do quarto que fiquei, muito bom.

Cons:

Os elevadores dão um pequeno pulo ao chegar no andar desejado.

2026-08-10 • via Nuitee
L
Luciano • family_with_children • br
8
atendeu as expectativas
Pros:

quarto amplo e limpo

Cons:

conservaçao do hotel

2026-08-04 • via Nuitee