The Merchant's House, BW Signature Collection

Hotels
BW Signature Collection by Best Western
9 (2801 reviews)
29 Milford Street Salisbury , Salisbury , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Bar
Non-smoking throughout
Adult only
Wine/champagne
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Good Breakfast
Cons:
Noise from Nightclub
Small Room Size

Categories

Cleanliness
8.39
Mostly clean with some issues reported, such as leaks and light not working.
Service
9.36
Staff were reported as friendly and helpful throughout multiple reviews.
Location
9.4
Great location for city visits, highly praised in several reviews.
Room Quality
8.35
Rooms reported as small and some had noise issues from nightlife.
Amenities
8.88
Amenities generally good, though some complaints about parking availability.
Value for Money
9.34
Perceived as good value for the price paid during stays.
Food and Beverage
9.39
Breakfast offerings were consistently praised; good variety noted.
Overall Experience
8.86
Overall enjoyment from guests, with a few mentions of minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:07

Property Description

Luxurious Accommodation:
Indulge in a stay at The Merchant's House, BW Signature Collection, offering elegant and air-conditioned rooms with free WiFi and private bathrooms. Each room features a desk for your convenience and a flat-screen TV for entertainment.

Convenient Location:
Situated just 1.2 km from Salisbury Train Station and 700 meters from Salisbury Cathedral, our hotel provides easy access to key attractions such as Old Sarum, Salisbury Racecourse, and Stonehenge. Plus, with Southampton Airport only 37 km away, traveling is a breeze.

Exceptional Service:
Our multilingual staff, fluent in English and Polish, are dedicated to ensuring your comfort and satisfaction throughout your stay. From the welcoming reception to the well-equipped rooms, your experience at The Merchant's House will be nothing short of memorable.

Book now for an unforgettable stay at The Merchant's House, BW Signature Collection.

Important information:

Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

9
Based on 2801 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 9.39
Overall Experience: 8.86
K
Kathleen solo_traveller us
9
Good value for the money
Pros:

Did not do brkf

Cons:

Tub height scarry; a separate shower would be nice.

2026-08-28 via Nuitee
A
Alex couple gb
8
A lovely hotel which i recommend
Pros:

Period details of an original older building
Located within short distance of the shops and cathedral
Staff were pleasant, polite and helpful
Great breakfast with fresh eggs

2026-08-28 via Nuitee
S
Stephen extended_group gb
10
2026-08-28 via Nuitee
A
Arnau family_with_children es
9
2026-08-27 via Nuitee
J
Jerry solo_traveller gb
7
Pros:

Decent bedroom. Comfortable seating in the dining room.

Cons:

The breakfast was adequate, but nothing special.

2026-08-26 via Nuitee
A
Anna extended_group gb
8
2026-08-25 via Nuitee
F
fulvia consiglia extended_group it
5
costoso poco pulito, scarsa colazione ma posizione eccellente
Pros:

a parte la posizione nulla.

Cons:

estremamente costoso, colazione minimal e pulizia trascurata

2026-08-24 via Nuitee
I
Ildikó Tünde solo_traveller hu
10
Remek!
2026-08-24 via Nuitee
N
Nicola solo_traveller gb
9
Pros:

Very nice reception staff . . Central location, clean & well presented room.

2026-08-24 via Nuitee
G
Graham family_with_children gb
8
A lovely, historic building, with wonderful staff, great food and clean rooms. We would go back.
Pros:

We really enjoyed our stay at this hotel. The staff were very helpful and friendly, particularly the Reception staff, who managed to find us a closer room to our daughter when we asked, also the head chef, who runs special curry evenings; the curries were individually made and were excellent. The breakfast was excellent, and the rooms, although quite small, were comfortable, clean, and with the essential air con for the heatwave we experienced.

Cons:

The car parking was inconvenient, as there was space at the hotel for just half a dozen cars or so, so we had to pay for all-day parking in a nearby multi-storey car park for most days.
The room was small, especially the bathroom, with a very creaky floor. However, it was not too inconvenient.

2026-08-21 via Nuitee
J
Josie solo_traveller gb
8
2026-08-20 via Nuitee
N
norman couple gb
8
2026-08-18 via Nuitee
J
Janet couple gb
9
Lovely place
Pros:

Location

2026-08-17 via Nuitee
A
Adrian solo_traveller gb
10
2026-08-15 via Nuitee
M
Marco solo_traveller it
7
Può andare essendo economico
Pros:

La posizione è la silenziosità, l'albergo è sulla strada ma il traffico non si sente.

Cons:

Mancano gli scopini nei bagni, il parcheggio è piccolo, quando camminano al piano di sopra scricchiola tutto.

2026-08-14 via Nuitee
C
Christine solo_traveller gb
10
Pros:

The location is beautifully central, and the rooms are a great size. This is our favourite place to stay when we're in Salisbury, as we visit family here a lot. There's a pub/restaurant on the ground floor, and your get a discount on the meals there. Genuinely lovely staff, always, and the rooms are always clean and modernised enough, even though the building is an older one.

Cons:

The parking is free in their lot, but very limited, but you do have on-street parking that's free after a certain time, and nearby car park options. Honestly that's my only negative about the place.

2026-08-14 via Nuitee
L
Linda solo_traveller gb
10
2026-08-13 via Nuitee
C
Catalina couple cl
9
2026-08-12 via Nuitee
J
Jonric solo_traveller au
10
Pros:

Suited my needs

2026-08-11 via Nuitee
K
Kojiro couple jp
8
満足しました。
Pros:

最低限必要な機能が全て整っていて、かつ清潔で気持ちよく過ごせた。主要観光スポットのソールズベリー大聖堂や中心街にも行き易い。

Cons:

景色のいい部屋ではなかった。

2026-08-11 via Nuitee