Touchstone Hotel - City Center

Hotels
7.8 (1867 reviews)
480 Geary Street , San Francisco , US

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Lift / Elevator
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Cozy, art-deco / comfortable rooms
Friendly and helpful staff
Good central location
Comfortable beds / good for short stays
Reasonable price for many guests
Cons:
Cleanliness issues (stains, reported cockroach, odors)
No in-room refrigerator/limited basic amenities (cups, tea bags)
Parking problems: no included parking, extra fees and ticket risk
Poor soundproofing / street noise
Inconsistent communication on policies and occasional owner-related service problems

Categories

Cleanliness
5
Mixed to negative: multiple guests reported stained curtains, dirty walls, bad smells and one reported a cockroach; one reviewer noted cleaner rooms, but overall cleanliness concerns are present.
Service
10
Generally strong front-desk staff: several guests praised friendly, helpful service (quick room changes, attentive check-in). One major parking-related owner incident was reported but staff performance in-room/front-desk was repeatedly described positively.
Location
9.5
Very good location: multiple guests called out the great/central location; downside is street noise at night and local curb/parking management issues that affect convenience.
Room Quality
8.2
Rooms described as cozy, art‑deco/old‑school and comfortable but small; some wear-and-tear noted (stains, dated décor), limited in‑room features (no mini-fridge) and occasional issues with utilities/noise.
Amenities
5
Below average: guests repeatedly noted lack of refrigerator/mini-fridge, lack of basic items (cup, tea bags), and parking is not included/was charged inconsistently, which reduces perceived amenities.
Value for Money
7.6
Mixed: several guests felt it was a reasonable/budget option and got their money's worth for short stays, while others felt it was not the best value at the price paid (parking surcharges contributed to negative value perception).
Food and Beverage
8.1
Moderately positive: one guest noted a good paying breakfast; however, some refused to patronize the on-site deli due to other service/owner issues—overall modestly favorable for basic offerings.
Overall Experience
9
Overall mixed but generally satisfactory for short, budget stays: many guests found the hotel safe, cozy and offering good staff service and location, though cleanliness, noise and parking issues tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 16:53

Property Description

Convenient Location near Union Square
Situated just steps away from Union Square in San Francisco’s vibrant Theater District, Touchstone Hotel - City Center offers a prime location for exploring the city's attractions.

Cozy Rooms with Modern Amenities
Relax in comfortable rooms equipped with a flat-screen TV and complimentary toiletries in the private bathrooms, ensuring a pleasant stay at Touchstone Hotel.

On-Site Dining at DAVID’S Delicatessen/Restaurant
Indulge in delicious traditional deli sandwiches and soups at the on-site DAVID’S delicatessen/restaurant, conveniently located next to the hotel lobby.

Experience the best of San Francisco with Touchstone Hotel - City Center. Book your stay now for a memorable visit to the city by the bay.

Important information:

Please note:

Secure parking is offered at a discount for standard-size cars. Additional fees apply for over-size cars.

Should you arrive with more people than the number of adults booked, there is an extra person fee. The extra person fee is 25 USD + taxes per room night and person will be charged.

You are required to present the card used for booking a pre-paid rate upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

7.8
Based on 1867 reviews
Cleanliness: 5
Service: 10
Location: 9.5
Room Quality: 8.2
Amenities: 5
Value for Money: 7.6
Food and Beverage: 8.1
Overall Experience: 9
T
Tony • couple • br
10
Incrivelmente satisfeito com o atendimento e localização
Pros:

Atendimento incrível. Todos os funcionários são extremamente solícitos e bem humorados. Parecem sempre estar de bem com a vida e atendendo com atividades positivas.

Cons:

Não tenho nada a reclamar. O hotel parece ser antigo mas atendeu super bem as necessidades de hospedagem. Cama boa, quarto com espaço para 2 pessoas e suas malas.

2026-09-19 • via Nuitee
N
Nicholas • solo_traveller • au
10
Pros:

Plenty of space for 1 person. Very clean. Comfortable bed.

2026-09-18 • via Nuitee
P
Pedro Páez (Lalocura777) • solo_traveller • ec
10
2026-09-17 • via Nuitee
A
ana maria • solo_traveller • br
8
2026-09-15 • via Nuitee
M
Martyna • couple • pl
10
Pros:

W obiekcie były wszystkie potrzebne urządzenia. Czysto i schludnie. Bardzo miła i pomocna obsługa. Świetna lokalizacja. Bardzo blisko do przystanku autobusowego i metra. Wszystkie sklepy blisko domu. Gorąco polecam ☺️👍🏻

2026-09-15 • via Nuitee
E
Eduardo • solo_traveller • ar
9
Excelente ubicación, perfecta para estadías cortas.
Pros:

La ubicación destaca: cerca de muchos medios de transporte y lugares céntricos de la ciudad. Se puede llegar a muchas cosas caminando. Aunque el hotel es pequeño, cumple con todo lo que necesitas para una estadía cómoda. Si buscas conocer la ciudad y usar la habitación sólo para descansar, este es el lugar.

2026-09-14 • via Nuitee
S
Sally • solo_traveller • us
7
Budget friendly hotel in the city
Pros:

Good hotel for the value centrally located in San Francisco.

Cons:

Hotel with basic amenities and needs.

2026-09-13 • via Nuitee
A
ana maria • couple • br
7
2026-09-13 • via Nuitee
J
Jorge • solo_traveller • us
10
2026-09-13 • via Nuitee
F
Fucek • couple • hr
8
2026-09-10 • via Nuitee
M
Marcel • couple • sk
10
2026-09-07 • via Nuitee
J
Jonas • couple • pf
10
Bien placé et personnel très accueillant
Pros:

Tout ce qu’il faut

Cons:

RAS

2026-09-07 • via Nuitee
D
Deissy Lorena • couple • us
8
2026-09-02 • via Nuitee
H
Hoakes • solo_traveller • us
1
2026-09-01 • via Nuitee
T
TAKU • solo_traveller • jp
8
2026-09-01 • via Nuitee
J
Jasso • couple • us
7
2026-08-29 • via Nuitee
A
Ainur • couple • us
6
Pros:

location

2026-08-27 • via Nuitee
G
Gerard • solo_traveller • es
10
Great vale, close to BART
Pros:

It was clean and well situated

2026-08-26 • via Nuitee
V
Vladyslav • solo_traveller • us
8
Pros:

Place and stuff

Cons:

The shower is dripping, wall has crack, window lead to wall

2026-08-26 • via Nuitee
E
Emmanuel • couple • us
10
2026-08-24 • via Nuitee