Black Rock Mountain Resort

Hotels
9 (430 reviews)
909 Peace Tree Trail , Heber City , US
+1 (435) 575-1700
[email protected]

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Free
Children allowed
Pets allowed

Facilities

Free self parking
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Helpful staff (in some instances)
Amazing food
Excellent location near Park City
Comfy bed
Open, relaxing lobby atmosphere
Cons:
Hot tub hygiene concerns (children in hot tub, poor enforcement of rules)
Poor/conflicting check-in and front desk service
Misleading or misassigned 'mountain view' room
Late check-out and missing requested items (blankets) issues
Perceived poor value for price paid

Categories

Cleanliness
8
Concerns raised about hot tub hygiene (toddlers in swim diapers, baby in hot tub) and poor enforcement of rules; otherwise no mention of room-level cleanliness issues.
Service
8.5
Mixed: staff described as very helpful in one review, but several frontline issues reported (poor check-in experience, conflicting information from receptionists, delayed/absent requests for extra blankets).
Location
10
Strong location close to Park City with spectacular mountain surroundings and an open, relaxing lobby atmosphere; excellent for accessing local attractions (caveat about paying extra for guaranteed mountain-view rooms).
Room Quality
9.5
Generally good room comfort (specifically noted comfy bed) though one guest was assigned a ground-level room facing the parking lot instead of a paid mountain view — an assignment/booking error rather than intrinsic room comfort.
Amenities
8
Amenities like the lobby area are pleasant, but there are serious concerns about hot tub management and rule enforcement that reduce the amenity score.
Value for Money
8
Guests questioned value (example: paying ~$400/night and being told late check-out wouldn’t be honored; also cautioned against paying extra for a 'mountain view' that may not be delivered).
Food and Beverage
10
Positive mentions: food described as 'amazing' in the reviews.
Overall Experience
10
Overall a strong experience driven by location, food, comfortable rooms and a relaxing lobby, despite notable service and hot tub-hygiene issues that management should address.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Nestled in the majestic Wasatch Mountains, Black Rock Mountain Resort offers a serene retreat just minutes away from world-class ski resorts, gourmet dining, and endless outdoor adventures, with on-site dining, a bar, an event center and panoramic mountain vistas. Guest rooms and condo-style suites span 350 - 4,500 sq ft.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: SLC

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed. A cot for children up to 2 years costs 25 USD per stay.

  • Age restriction

    Guests must be at least 21 years old to check in.

  • Parking

    Free parking is available on site.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

9
Based on 430 reviews
Cleanliness: 8
Service: 8.5
Location: 10
Room Quality: 9.5
Amenities: 8
Value for Money: 8
Food and Beverage: 10
Overall Experience: 10
P
Patricia • couple • us
10
2026-10-15 • via Nuitee
K
Kristina • couple • us
8
Fine
Pros:

Not sure we liked a lot about the property. We didn’t have the best view, but they’re also under construction.

Cons:

Another disturbing issue was seeing toddlers, approximately two or three years old, possibly younger in the hot tub wearing swim diapers. It was disgusting to think that guests were sitting and relaxing in water that could be contaminated by urine or other waste. The signs outlining hot tub rules were far too small and clearly not being enforced. Larger, more visible signs are needed.

Even more concerning was seeing a baby crying in the hot tub, visibly uncomfortable from what appeared to be excessive heat. It was upsetting to watch, especially knowing how dangerous hot tubs can be for very young children. Management needs to take guest hygiene and child safety much more seriously and actively enforce the rules.

2026-10-13 • via Nuitee
O
Omri • family_with_children • il
9
Pros:

All

Cons:

Nothing

2026-09-18 • via Nuitee
K
Kylie • solo_traveller • au
10
2026-08-24 • via Nuitee
C
Casey • couple • us
9
2026-08-14 • via Nuitee
L
Lonnette • solo_traveller • us
9
2026-08-02 • via Nuitee
L
Lonnette • solo_traveller • us
9
2026-08-02 • via Nuitee
A
Amy • extended_group • us
10
Pros:

The staff was very helpful

Cons:

The food was amazing!

2026-08-02 • via Nuitee
C
Calvin • couple • us
5
2026-07-08 • via Nuitee
L
Lund • solo_traveller • us
10
2026-06-13 • via Nuitee
P
Pattyjbs • solo_traveller • us
3
Do not pay extra for the "Mountain View". (see photo)
Pros:

The resort is close to Park City, which is a beautiful location, and the atmosphere in the lobby area was open and relaxing.

Cons:

My check-in experience was among the worst I've had. The initial contact was perfunctory at best. However, I had booked a room with a mountain view, and upon entering my room I found that it was at ground level looking at the parking lot (two floors directly below the room from which I took the photo). When I went back to the front desk to suggest that there must have been some mistake, I was told that I had not paid for the room, that it was complimentary with the equestrian group (??), and that that was my assigned room. I suggested again that there had been a mistake, since I had no idea what she was talking about and I had booked my room through Booking.com (showing her my receipt of payment), but the only response I received was: "Well, then you'll just have to reach out to that third-party vendor."
After I retreated to the admittedly open, relaxing lobby area to find the Booking.com contact information, she called me back to the desk to say that she had found another available room and gave me keys to the room from which the photo was taken. Having just driven 10 hours to get there, I was too tired to press the issue further.
The Park City area has spectacular mountain views worth paying a bit extra for. If my room indicated what the Black Rock Mountain Resort considered such a view, I caution my fellow travelers against paying extra for the experience.

2026-06-02 • via Nuitee
H
Honere • couple • us
10
2026-05-29 • via Nuitee
C
Cynthia • couple • us
7
Just ok
Pros:

Comfy bed

Cons:

The receptionist, in our checking were told that we can do a late check out an hour later that won’t be an issue, we used had to call. Then next morning we called and the second receptionist said, that is impossible and we will get charged if we passed the 11:00 am check out. When you pay $400 at night, this is ridiculous.
Also, I called to ask for extra blankets, we never got them. We have to come to the lobby to request in person.

2026-05-25 • via Nuitee
O
Oscar • extended_group • us
10
Pros:

Todo muy limpio, organizado y nuevo

2026-05-01 • via Nuitee
C
Chelsea • family_with_children • us
10
Pros:

The room was so great! It was so nice having the extra space!

2026-04-22 • via Nuitee
G
Gregory • family_with_children • gb
5
Cons:

The fire alarm went off for over an hour one night from 2-3am. The staff didn't say anything, and the management of the situation was very poor

2026-02-25 • via Nuitee
C
Camille • family_with_children • us
10
2026-01-26 • via Nuitee
C
Carlos • family_with_children • br
10
Pros:

Hotel novinho, o quarto estava bem arrumado e muito limpo. O restaurante de hotel é ótimo e com preço justo.

2026-01-09 • via Nuitee
K
Kaitlin • family_with_children • us
10
Great stay, definitely recommend.
Pros:

Very spacious apartment, included all the amenities we needed.

Cons:

Parking was a bit sparse, but I understand the property is still under construction.

2025-12-28 • via Nuitee
A
Aislinn • family_with_children • us
9
2025-12-20 • via Nuitee