Tru By Hilton Charlotte Airport Lake Pointe

Hotels
•
Tru by Hilton
8.7 (977 reviews)
2227 Cascade Point Blvd, Suite B , Charlotte , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Cons:
Parking cost
Limited breakfast options
Small room size

Categories

Cleanliness
8.65
Most reviews noted that the rooms were very clean, although some mentioned issues in common areas.
Service
9.35
Guests consistently praised the staff for their friendliness and helpfulness.
Location
8.85
The hotel is conveniently located near the airport, although there were comments about nearby amenities.
Room Quality
8.85
Rooms were reported to be comfortable and as expected for this category.
Amenities
8.35
There were some complaints about limited breakfast options and paid parking.
Value for Money
8.55
Guests felt the overall experience was worth the price, despite additional fees.
Food and Beverage
8.15
Breakfast options were mentioned as lacking freshness and variety.
Overall Experience
8.85
Overall positive stays reported with some minor complaints about amenities and parking.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:33

Property Description

Modern Amenities and Convenient Location

Tru By Hilton Charlotte Airport Lake Pointe offers a blend of modern amenities and a convenient location. Guests can enjoy free bikes, a seasonal outdoor pool, and a fitness centre during their stay. The hotel's bar and air-conditioned rooms with free WiFi provide a comfortable environment for relaxation.

Relaxing Sun Terrace and Recreational Activities

Unwind at the hotel's sun terrace or engage in a game of billiards for some recreational fun. The property also features a business centre and vending machines for added convenience.

Nearby Attractions and Complimentary Shuttle Service

Conveniently located near popular attractions like Bank of America Stadium and Mint Museum of Craft Design, the hotel also offers a complimentary shuttle service, 24-hour front desk, and luggage storage for guests' ease of travel.

Book your stay at Tru By Hilton Charlotte Airport Lake Pointe for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 977 reviews
Cleanliness: 8.65
Service: 9.35
Location: 8.85
Room Quality: 8.85
Amenities: 8.35
Value for Money: 8.55
Food and Beverage: 8.15
Overall Experience: 8.85
B
Barbara • solo_traveller • us
10
2026-05-30 • via Nuitee
H
Hannia • solo_traveller • cr
8
Pros:

Very clean

Cons:

Pay the parking lot

2026-05-29 • via Nuitee
H
HAZEL • couple • us
10
The bed was so so comfortable, and the room is very clean
Pros:

Very safe

Cons:

Further away from downtown

2026-05-29 • via Nuitee
J
james • solo_traveller • us
9
2026-05-27 • via Nuitee
D
Davina • family_with_children • us
8
2026-05-26 • via Nuitee
Y
Yessica • extended_group • us
10
I had a wonderful stay
Pros:

Cleanness

Cons:

Everything was great

2026-05-26 • via Nuitee
R
Raymond • couple • us
10
We thoroughly enjoyed our short stay.
Pros:

Clean, comfortable, and close to the airport. Airport shuttle was great too!

Cons:

Nothing

2026-05-24 • via Nuitee
S
Shana • family_with_children • us
10
2026-05-21 • via Nuitee
H
Hough • solo_traveller • de
8
2026-05-20 • via Nuitee
T
Tim • couple • us
9
Overall great. I would stay there again.
Pros:

Breakfast very good. Rooms good size. Beds comfortable.

Cons:

When I checked in I asked for extra water and the front desk guy acted like it was a huge deal.

2026-05-19 • via Nuitee
K
Kelly • couple • us
8
2026-05-17 • via Nuitee
S
Sherry • couple • gb
10
2026-05-13 • via Nuitee
K
Kevin • couple • us
10
Everything was nice I always book her when I come to Charlotte.
Pros:

Everything

Cons:

Nothing

2026-05-11 • via Nuitee
M
Marsha • couple • us
8
2026-05-10 • via Nuitee
A
Andres • couple • mx
8
2026-05-05 • via Nuitee
P
Paul • solo_traveller • au
7
Clean, comfy, nice coffee and decent Breakfast
Pros:

Clean and comfy, nice coffee

Cons:

Na

2026-05-05 • via Nuitee
J
Jeremy • extended_group • us
8
2026-05-01 • via Nuitee
F
Federico • couple • us
10
2026-05-01 • via Nuitee
L
Luke • solo_traveller • us
9
2026-05-01 • via Nuitee
K
Kayla • family_with_children • us
10
2026-04-29 • via Nuitee