Astor Garden Hotel

Hotels
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A Hotels
St. St. Constantine and Helena Resort , St. St. Constantine and Helena , BG

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location with sea views and quick beach access
Outstanding breakfast (often described among the best in Europe)
Well-maintained facilities: heated pools, garden, spa areas
High-quality rooms with balconies and minibars; comfortable and clean
Notable on-site restaurant (Monti) and overall strong food offerings
Friendly/helpful reception staff in many instances; complimentary upgrade reported
Private parking available
Cons:
Service issues in the Aquahouse/wellness area; some reception staff described as distant
Carpet stains in hallways and occasional in-room stains; some rooms had an unpleasant smell
Insufficient ventilation in corridors (stuffy/odors)
Flickering bathroom bulbs and missing fly screens in some rooms
Extra charges noted (bar drinks, parking)

Categories

Cleanliness
9.1
Generally reported as very clean (multiple guests note 'exceptionally clean'), but there are specific negatives: carpet stains in hallways and in-room stains, some unpleasant room smell and occasional flickering bulbs. Rating reflects overall high cleanliness with a few localized issues.
Service
9.7
Mixed signals: several guests praise friendly, helpful reception staff (free upgrade, polite interactions) and smiling personnel; however, there are notable negative incidents in the Aquahouse/wellness area and some distant reception behaviour. Rating is high because positives were frequent and impactful, but reduced slightly for the unpleasant spa/service encounters.
Location
10
Consistently praised: sea views, quick access to the beach, good proximity to Varna (≈15 min), nearby restaurants. Location is a standout strength.
Room Quality
10
Rooms, balconies with sea views, minibars and bathrooms are highly regarded; guests describe rooms as clean, comfortable and well appointed. Minor issues (e.g., a few bulbs) do not detract from an excellent room experience.
Amenities
9.9
Strong amenities: heated pools, well-maintained garden and relaxation areas, spa/therme facilities. One heated outdoor pool was reported out of service and there were service problems in the Aquahouse, so rating is just below perfect.
Value for Money
9.7
High perceived value: outstanding breakfast (noted as among the best in Europe), quality facilities and rooms. Slight deductions for paid extras (drinks at the bar, parking fee) and occasional service lapses.
Food and Beverage
10
Very strong: excellent restaurants (notably Monti) and exceptional breakfast repeatedly mentioned. Food and beverage offerings are a clear highlight.
Overall Experience
10
Most reviews describe an excellent 5-star experience: beautiful design, great amenities, superb breakfast and views. Isolated negative service encounters (mainly at the Aquahouse) slightly affect some stays but do not outweigh the overwhelmingly positive overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-02 07:34

Property Description

Luxurious Accommodation with Stunning Views

Spa and Wellness Retreat
Indulge in relaxation with our sauna, steam room, and fitness center, ensuring a rejuvenating stay.

Culinary Delights and Entertainment
Savor international and local cuisine at Azzaro buffet restaurant or Monty a la carte restaurant. Enjoy drinks at our 4 bars, including a pool and beach bar.

Family-Friendly Amenities
Kids will love the dedicated club, while adults can make use of free WiFi and conference facilities for work and leisure.

Experience the epitome of luxury at Astor Garden Hotel. Book now for an unforgettable seaside getaway.

Important information:

Kindly note that cash payment at reception is required in the local currency (EUR).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VAR

Location

Guest Reviews

Cleanliness: 9.1
Service: 9.7
Location: 10
Room Quality: 10
Amenities: 9.9
Value for Money: 9.7
Food and Beverage: 10
Overall Experience: 10
A
Adrian I • family_with_children • ro
10
2026-10-31 • via Nuitee
G
GALINA • extended_group • bg
10
2026-10-29 • via Nuitee
I
Ioana Andreea • family_with_children • ro
8
Relaxant
Pros:

Este a doua oara cand venim aici.Personalul este foarte amabil,incepand de la receptioneri,cameriste si personalul de la restaurant.Camerele sunt curate,mancarea excelenta.

Cons:

Am primit o camera care avea doua oete mari pe mocheta,o pata mare pe o draperie ,un bec ars in baie si unul care palpaia.Pentru un hotel de cinci stele aceste lucruri nu sunt permise.

2026-10-29 • via Nuitee
יעקוב • couple • il
7
2026-10-29 • via Nuitee
A
Annette • family_with_children • de
10
2026-10-26 • via Nuitee
Анастасия • couple • bg
10
2026-10-25 • via Nuitee
M
matt32 • family_with_children • de
9
2026-10-24 • via Nuitee
U
Uwe • family_with_children • de
9
2026-10-22 • via Nuitee
U
Uwe • family_with_children • de
9
2026-10-21 • via Nuitee
S
Sima • couple • il
8
בסך הכול המלון טוב ונקי, אך יש לא מעט נקודות שדורשות שיפור.
Pros:

המלון מעוצב בצורה נפלאה, עם שפע של פינות ישיבה נעימות המשקיפות על גינות מטופחות, פרחים וירוק מסביב. החדרים היו נקיים, והמקלחת הייתה נהדרת — זרם מים מצוין ומים חמים בכל שעה. צוות הקבלה היה אדיב וזמין לכל שאלה. בסך הכול נהנינו מהעיצוב ומהאווירה הנעימה, לצד כמה נקודות שדורשות שיפור.

Cons:

בסך הכול המלון טוב ונקי, אך יש לא מעט נקודות שדורשות שיפור. לאחר התשלום הנוסף על שדרוג החדר ועל חבילת יום ההולדת, לא הרגשנו שקיבלנו תמורה הולמת למחיר.

מחיר חבילת יום ההולדת היה בעיניי מופרז ביחס למה שקיבלנו. הזמנתי בלונים ועוגה לכבוד יום הולדתו של בן זוגי, ולאחר ששדרגתי את החדר נאמר לי שיצורף גם בקבוק יין במתנה. בפועל, הבלונים היו בסגנון שמתאים ליום הולדת לבת והונחו נפולים בפינת החדר. העוגה נשארה יום שלם על השולחן ולא הייתה ראויה לאכילה מבחינתנו, ובקבוק היין שהובטח כלל לא הגיע.

גם השירות מצד צוות הניקיון בבקרים היה לא נעים. קיבלנו תחושה שכועסים עלינו משום שעליהן לסיים לנקות עד השעה 11:00. איכות המגבות הייתה ירודה מאוד, ובכל פעם שביקשנו מגבות הרגשנו שעושים לנו טובה שמשאירים לנו שתיים בלבד. בנוסף, נראו כתמים על השטיחים במסדרון ועל הווילונות במעברים.
ארוחות הבוקר היו דלות ומשעממות. הרגשנו שמנסים לעשות כסף קטן מכל דבר - כמו קפה מהמכונה נאמר שיש רק גודל אחד בתוספת תשלום. אך אם תוסיף אקטרה תשלום, פתאום יש כוס בגודל גדול יותר!

למלון יש פוטנציאל, אך נדרשים שיפורים בשירות, בתחזוקה ובתשומת הלב לפרטים, במיוחד ביחס למחיר ולציפייה מחופשה שנועדה לחגוג אירוע מיוחד.

2026-10-20 • via Nuitee
M
Marin Zlatev • extended_group • bg
10
2026-10-19 • via Nuitee
G
Galina • family_with_children • il
10
2026-10-19 • via Nuitee
G
Galina • couple • il
10
2026-10-19 • via Nuitee
G
Galina • couple • il
10
2026-10-19 • via Nuitee
B
Branimir • couple • bg
10
2026-10-19 • via Nuitee
K
Kostiantyn • family_with_children • ro
10
Pros:

A wonderful hotel with clean room, comfortable beds, and an excellent view from the window. The breakfast is delicious and varied; I’d also like to highlight the on-site restaurant, Monti, for its tasty dinner and great service. A major plus is the access to the Aquahouse thermal complex, which was included in the room rate—there’s enough to keep you occupied there all day long. Wishing the hotel and its staff continued success! Highly recommended.

2026-10-18 • via Nuitee
A
anca • family_with_children • ro
10
Pros:

A fost o experienta placuta. Am stat doar o noapte, dar a fost memorabil.

2026-10-17 • via Nuitee
D
Dirk • solo_traveller • de
9
2026-10-16 • via Nuitee
E
Esma • couple • dk
10
2026-10-15 • via Nuitee
M
Monique • solo_traveller • ro
10
2026-10-12 • via Nuitee