Bermonds Locke, Tower Bridge

I believe the rooms need better maintenance and housekeeping. I had to change my room 3 times. The reasons included: 1st room: noise waking me up during the night (strong sound resembling that of water running through some installtions, which I recorded and sent to the reception staff); 2nd room: partially clogged sink and many flies inhabiting the room and bathroom; 3rd room: I believe it was a downgrade and did not match what I originally paid for (there was not enough clarity about this by staff). Even in the fourth room, water was leaking when taking a shower into the floor of the bathroom (cabin door not well sealed), but I didn't wanna change the room for a fourth time. The housekeeping could also be improved. The hotel policy is to have the studio/room cleaned once a week in principle; yet, in some rooms, I found only one set of towels or one toilet paper roll, while others had spare towels and toilet paper. In one room there were plenty of clothes hangers, while another had none.

Air conditioning does not meet basic expectations.

Not much of a view but apart from that everything ok

We had a pleasant stay overall, and the staff were helpful when we requested a room change. The only downside was the bathroom smell. In the first room, there was a very strong odour coming from the pipes, like stagnant water or old plumbing. After moving rooms, unfortunately the same issue was noticeable, especially around the entrance to the ground-floor apartments and in the bathroom itself. It smelled quite strongly of old pipes/drains. Aside from that, the stay was good.

Although I did arrive towards the end of the breakfast time (1 hour) the hot food had been sitting for some time and wasn't the freshest or the warmest, although they cooked us some lovely fresh eggs. A refresh of a few items part way through the breakfast time would solve this easily.

The shower always leaked water during use, seems like the door could be better sealed. Wish laundry detergent and paper towels had been provided. And lotion. (I.e., basic stuff most Airbnbs have, since this place is supposed to be like that.) I also didn't like the cramped layout. Not a lot of natural light, the TV was at an awkward spot, and I banged into walls a lot. The oven also confused me, even when I looked up the manual.

Our room was in desperate need of renovation as a lot of paint and wall chips. The bathroom requires detailed cleaning as it was not attended to.

knowing that this is a recurring problem another solution could be put in place but the response from the staff was blase, it has been days since I contact to hotel but have received no response

The room. Th room could do with better interior design. The sink from the first day wasn't draining well. The air conditioning was not cooling. Maintenance was not available the first two days. Air conditioning was fixed on day 5 of my 6-night stay. I would have checked out of the hotel if it was refundable. I'm never booking this hotel ever again.

For a wheelchair/disabled room
-kitchen dishes/ cook wear was way too high
-hanging for clothes also too high
-bench in shower felt unstable/worried I'd slide off
-first night was told bar/kitchen closed
-if I was in a bigger chair it would've been difficult to manage in room

My room was boiling as the air conditioning was not working properly. They couldn’t get my room temperature below 27.5 and mostly it was up around 29 degrees Celsius so it was so uncomfortable in the room and it was impossible to get a good nights sleep. No offer to move rooms and I was told that as it was the weekend maintenance were not around to fix the problem, so I just had to suffer.