Tailormade Hotel METROPOL St Gallen

Hotels
8.4 (1526 reviews)
Bahnhofplatz 3 , St. Gallen , ch

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Central location
Good breakfast
Cons:
Noisy environment
Complicated check-in process
Limited amenities

Categories

Cleanliness
8.11
The reviews highlighted very clean rooms but mentioned some issues with self-checkin causing inconvenience.
Service
8.58
Guests noted friendly and helpful staff despite some complaints regarding the check-in process.
Location
8.62
The location is described as very central, close to transport and city center, but sometimes noisy.
Room Quality
8.27
Rooms were generally clean and accommodating, but noise and lighting issues were mentioned.
Amenities
8.1
Basic amenities met expectations, but issues such as no refrigerator and small TV were noted.
Value for Money
8.46
Guests felt they received good value, particularly for the location and included breakfast.
Food and Beverage
8.61
Breakfast was well received, with a varied selection that guests found satisfying.
Overall Experience
8.48
Overall, guests had a positive experience but some issues impacted their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:26

Property Description

Luxurious Accommodation
Experience elegance and comfort at the stylish Hotel Metropol, conveniently situated in the heart of the city. The well-appointed rooms provide a luxurious retreat after a day of exploring.

Fine Dining Experience
Indulge in a culinary journey at the O'Premier restaurant, where local cuisine with a Mediterranean twist is served against the backdrop of panoramic views. Savour a delightful 3-course dinner crafted from fresh local ingredients and paired with exquisite wines from the hotel's cellar.

Modern Amenities
Stay connected with complimentary WiFi throughout the property and enjoy the convenience of cable TV in your room. Immerse yourself in luxury and convenience at Hotel Metropol.

Ready to elevate your travel experience? Book your stay at Hotel Metropol now.

Important information:

Guests have the possibility to park at locations nearby (Rathausgarage at Poststrasse 28 or City Bahnhofsgarage at Lagerstrasse 6) for a fee of CHF 25 per day.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CHF 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for CHF 60 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for CHF 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1526 reviews
Cleanliness: 8.11
Service: 8.58
Location: 8.62
Room Quality: 8.27
Amenities: 8.1
Value for Money: 8.46
Food and Beverage: 8.61
Overall Experience: 8.48
M
mike • family_with_children • ch
9
-
Pros:

-

Cons:

das Bett war für mich zu weich.

2026-06-18 • via Nuitee
R
Rico • solo_traveller • ch
7
Business, einfach eine Nacht, dafür top geeignet.
Pros:

Einfaches check-in am Automaten.
Super Zentral direkt am Bahnhof.

Cons:

Nichts

2026-06-14 • via Nuitee
A
Albert • couple • ch
8
Aufenthalt war sehr angenehm und Personal sehr freundlich
Pros:

Lage und Service

Cons:

Duschebrause spritzt nach allen Seiten und es gab fast kein Warmwasser

2026-06-13 • via Nuitee
U
Ute • extended_group • de
9
Ein sehr schönes Hotel für einen Kurzaufenthalt mit sehr netten Personal
Pros:

Das Hotel liegt sehr zentral

2026-06-09 • via Nuitee
T
Tetiana • solo_traveller • ua
10
Уютный,комфортный отель.
Pros:

Понравился завтрак ,особенно милая женщина,которая помогала на завтраке:обаятельная,приятная,благодаря ей была атмосфера дома и тепла)В целом отель:чистый,комфортный, спокойный.Рекомендую.

2026-06-05 • via Nuitee
I
IRMGARD • solo_traveller • at
9
Pros:

Die Lage des Hotels ist perfekt für einen Städteurlaub und ist in von Bahn- und Busstation (in meinem Fall Flix-Bus) in wenigen Minuten erreichbar.
Besonders hervorheben möchte ich die Freundlichkeit und Hilfsbereitschaft des Personals !

2026-05-31 • via Nuitee
A
Anne-Laure • solo_traveller • ch
8
2026-05-29 • via Nuitee
D
Davide • solo_traveller • ch
8
Pros:

Tolle Lage. Nettes Personal. Saubere Zimmer.

Cons:

Preis-Leistungsverhältnis. Dünne Wände, man hat alles gehört.

2026-05-25 • via Nuitee
D
Despoina • solo_traveller • gr
7
2026-05-24 • via Nuitee
C
Chantal • couple • ch
9
Tout s’est bien passé. Le personnel est très accueillant
Pros:

Je n’ai rien à redire

2026-05-24 • via Nuitee
M
Michelle • solo_traveller • ch
8
2026-05-23 • via Nuitee
L
Laltarima • solo_traveller • th
10
Pros:

Train station location and clean room. I met front desk staff,she is helpful for all information

Cons:

Location, room, services

2026-05-21 • via Nuitee
A
ALAIN • solo_traveller • ch
8
2026-05-19 • via Nuitee
L
Luis Fernando • solo_traveller • es
9
Justo enfrente de la estación de tren.
Pros:

El chico de la recepción fue amabilísimo, incluso dando recomendaciones para cenar.
La habitación, correcta y bien equipada.
Me encantó el baño, debo decir.
El lugar preparado para dar los desayunos era también muy agradable.

2026-05-18 • via Nuitee
M
Melanie • solo_traveller • no
10
Perfect location for rail travellers
Pros:

Easy check-in and really nice people both at reception and in the breakfast area. The room was maybe a little small, but more than enough — clean, pleasant and very comfy. The location right by the railway station was perfect for me as I was travelling by train: super convenient for arrivals and departures, and also within easy walking distance of the sights I wanted to visit. Great stay overall!

Cons:

Nothing, everything was as expected or even better

2026-05-18 • via Nuitee
A
antoinette • solo_traveller • ca
10
2026-05-16 • via Nuitee
N
Natasha • solo_traveller • ie
10
Wonderful staff, excellent location by train station and near old town. Great breakfast.
Pros:

Very friendly, helpful staff.
Excellent location.
Great breakfast

2026-05-09 • via Nuitee
C
Christina • solo_traveller • ch
10
2026-05-09 • via Nuitee
S
Silvio • solo_traveller • ch
10
Ab sofert nur noch dort übernachten.
Pros:

Freundlicher Empfang. Sehr schönes und sauberes Zimmer. Top Frühstück

2026-05-07 • via Nuitee
S
Sarah • extended_group • ch
7
Abgesehen von der Härte des Bettes sehr angenehm.
Pros:

Neu renoviertes Hotel an sehr zentraler Lage mit toller Sicht auf den Bahnhofsplatz, sehr sauber und modern, super Frühstücksbuffet mit sehr freundlicher Bedienung

Cons:

Das Bett im Einzelzimmer war sehr hart, auf meine Anfrage hin wurde es jedoch mit einem Topper ausgestattet. Das Warmwasser funktioniert noch nicht richtig.

2026-05-05 • via Nuitee