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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Restaurant
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Business center
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Heating
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Terrace
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Garden
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Bar
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Fax/photocopying
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Golf course
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Meeting/banquet facilities
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Daily housekeeping
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Security alarm
Review Highlights
Categories
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Property Description
Luxurious Garden Oasis
Escape to The Silk House, a haven nestled in Leek offering a serene garden, terrace, and a charming restaurant and bar. Stay connected with free WiFi throughout and explore nearby attractions like Buxton Opera House and Trentham Gardens. For thrill-seekers, Alton Towers is just a short drive away.
Nearby Cultural Gems
Immerse yourself in history with a visit to Chatsworth House and Tatton Park, located a convenient distance from the hotel. Explore the rich heritage and stunning landscapes these attractions have to offer.
Convenient Location
With Manchester Airport a mere 37 km away, The Silk House provides easy access for travelers. Book now and experience a blend of comfort, convenience, and elegance at our exquisite property.
A deposit may be required at the property.
Location
Guest Reviews
Comfy bed, nice building, good location.
The bar was closed, no option for breakfast. It was self check in with no one on site. I’d booked it as the bar looked nice and also emailed the week before to ask if I’d booked breakfast. It was just a bit weird for a hotel.
Only stopped one night very comfortable.
Even allowed takeaway food to be delivered
Nothing
Nick was extremely helpful
All the staff very friendly and accommodating
Love everything about my stay
Such a lovely place everything about it is amazing.
Absolutely nothing
Host was lovely, loads of local info restaurants, pub suggestions etc. couldn't ask for more.
No shower, only bathtub which was quite slow filling. Not an issue forr us but might be for some.
Such a beautiful, clean property, perfectly located in the centre of Leek.
I have given this a mid range rating to try and be fair as we did not stay at the property, so cannot judge the details requested by the review. However, after a month of no progress and regular requests to submit a review - I feel it is time to do so.
Plumbing issues meant we were moved to another property at last minute. This property was very disappointing. Not anything like what we had booked - but understand the last minute emergency.
I have tried multiple times to engage with The Silkhouse, through booking.com and directly by email - all ignored. Ended up phoning Nick (owner), assured of a response, sadly still waiting.
Booking.com have also been lacking in meaningful responses - impossible to speak to a human, not interested in chasing the property, AI generated responses, offered 25 euro credit, deposited in my account despite me not accepting it - I have not asked for a refund at any stage of this process. I just wanted contact and a meaningful discussion.
An overall very disappointing experience - Silkhouse not interested in engaging with a disgruntled customer who regularly needs somewhere to stay in Leek and Booking.com not interested in supporting a loyal and very regular customer by making it impossible to speak to anyone and not fulfilling their role as the travel agent.
Shall be using neither again.
Good easy access beautiful building
Road noise which
Cannot be helped at weekends
Lovely relaxing stay, the rooms were lovely and clean and the service was great :)
Great host and good location
Staff friendly. Clean and tidy property in excellent location to food and coffee spots. Great for a few days away and closely situated to Alton Towers if you can drive :)
The welcome and hospitality
Everything was great!
Great location
Traffic noise
How close to the centre
Didn’t like the massive gap in the door had to put a towel there to stop the light from the hallway for the price should definitely had bottles of water in the room and a breakfast
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