Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent food
Great service
Cons:
Cleanliness issues
Value for money concerns

Categories

Cleanliness
8.2
The hotel was noted to not be very clean, with food trays left outside and noise issues.
Service
9.7
One of the best hospitality teams encountered, with staff providing warm and personal service.
Location
9.7
The location is close to the beach and considered central, though Patong beach can be chaotic at times.
Room Quality
9.2
Rooms are modern and clean, but there were issues with noise and room types.
Amenities
9.7
Excellent amenities including pools, gym, and a good breakfast spread.
Value for Money
7.7
Some guests found it to be dismal value for money considering cleanliness issues.
Food and Beverage
9.7
Breakfast was varied and good; food quality was highlighted positively.
Overall Experience
9.7
Many guests enjoyed their stay and praised the service and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:24

Property Description

Luxurious Accommodation
Experience comfort and style at Four Points by Sheraton Phuket Patong Beach Resort. Each room is thoughtfully designed with modern amenities like air conditioning, flat-screen TV, and a private bathroom. Upgrade to a room with a balcony and sea views for an even more unforgettable stay.

Delicious Dining Options
Indulge in a variety of culinary delights at our on-site restaurant offering Steakhouse, Thai, and local cuisine. With options for vegetarian, dairy-free, and halal diets, there's something for everyone to enjoy. Start your day right with a buffet breakfast featuring continental and Full English/Irish options.

Family-Friendly Facilities
Make lasting memories with your loved ones at our resort, which boasts a children's playground and a kids' club. Relax by the outdoor swimming pool, work out at the fitness centre, or unwind on the terrace. Our attentive staff, 24-hour front desk, and concierge service are always ready to make your stay exceptional.

Book now for an unforgettable stay at Four Points by Sheraton Phuket Patong Beach Resort.

Important information:

- Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel.
- This property offers limousine services at an additional charge. Guests are kindly requested to inform the property 48 hours in advance if they wish to make use of this service.
- A security deposit of THB 1500 per night is required on arrival. This will be collected by credit card. The amount should be released back to your credit card automatically within 14 days after check-out.
- Guests checking out prior to their confirmed departure date will incur one night's accommodations early departure fee.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Location

Guest Reviews

9.2
Based on 7106 reviews
Cleanliness: 8.2
Service: 9.7
Location: 9.7
Room Quality: 9.2
Amenities: 9.7
Value for Money: 7.7
Food and Beverage: 9.7
Overall Experience: 9.7
R
rayan • couple • sa
5
كونوا صادقين لاجل ان نعود للسكن لديكم
Pros:

التأمين لم يستردون قيمة التأمين ولي اكثر من شهر

Cons:

لايوجد رد

2026-09-20 • via Nuitee
M
Mohammed • couple • sa
9
Pros:

So good and amazing, I like it

Cons:

No thing

2026-09-19 • via Nuitee
A
ASHISH • solo_traveller • in
5
2026-09-19 • via Nuitee
H
Hodaya • couple • il
10
2026-09-19 • via Nuitee
M
Maddi • couple • au
10
Perfect
Pros:

Great location, great facilities, great staff

2026-09-19 • via Nuitee
G
Ghazal • couple • sa
10
I had a wonderful experience and would definitely stay here again. I highly recommend this hotel to my friends and famil
Pros:

Nice Staff , clean hotel , So many breakfast options! ,

Cons:

-

2026-09-19 • via Nuitee
A
Ahmed • couple • qa
8
2026-09-19 • via Nuitee
Z
Zohar • couple • il
10
2026-09-18 • via Nuitee
I
Issa • solo_traveller • ae
8
2026-09-18 • via Nuitee
B
Bar • couple • il
6
Booked the pool access king room. Room smells bad, even the replacement they provided.
Pros:

Good location.

Cons:

Booked the pool access king room.
Room smells bad, even the replacement they provided.

2026-09-18 • via Nuitee
Y
Yael • family_with_children • il
6
2026-09-18 • via Nuitee
E
eisa • solo_traveller • kw
8
Pros:

النظافه

Cons:

الغرفه صغيره ايضا دوره المياه صغيره مقارنه بالفنادق 5ستار

2026-09-17 • via Nuitee
A
ABEER • couple • sa
9
Will be back
Pros:

We have booked a beachfront room which is facing patong beach. I cannot fault this resort . The service is fast whether it was check in/ check out or room service. A special thank you to the front desk employee Konnihq for her hospitality.

Room gets cleaned everyday. Location is good a near by seven eleven and patong beach is across the road.

To bangla road around 130 bht or a 15-20 mins walk.

As the hotel located on the main road it can get slightly noisy.

The only downside is the toilet paper- it dissolves while whipping! Better quality needed.

Its worth mentioning (no spa available)

Breakfast is ok and affordable.

Cons:

The only downside is the toilet paper- it dissolves while whipping! Better quality needed.

Its worth mentioning (no spa available)

Breakfast is ok and affordable.

2026-09-17 • via Nuitee
M
Mohamed 10400 • solo_traveller • ae
10
2026-09-16 • via Nuitee
A
ali • couple • kw
7
Pros:

الموقع

Cons:

الحشرات في الغرفه

2026-09-15 • via Nuitee
D
Dean • couple • au
9
2026-09-14 • via Nuitee
K
Kevin • solo_traveller • au
8
Pros:

This hotel is modern and the staff are very helpful.

2026-09-14 • via Nuitee
A
AdelD • couple • ae
9
2026-09-13 • via Nuitee
N
noorsharijan • family_with_children • my
10
Love it and definitely will repeat and recommend.
Pros:

Staff were helpful & friendly.

Cons:

If they provide shuttle to nearby place would be great.

2026-09-13 • via Nuitee
A
Ahmed • couple • eg
1
Cons:

Overall, I liked the hotel, especially the location, facilities, and amenities. Unfortunately, my experience during the last two days was completely ruined by the behavior of the night-shift receptionist.

The most disappointing incident happened when I was with two guests. We were simply passing through the hotel on our way to the beach because it was raining heavily outside and it was difficult to walk around the hotel from the street. My guests were not coming to stay in the hotel or use any of its facilities — we were literally just walking through toward the beach.

We explained this clearly to the night receptionist at least five or six times. Despite that, he refused to listen and dealt with us in an extremely rude, aggressive, and unprofessional manner. He started creating an unnecessary scene, speaking loudly in front of other guests and repeatedly threatening to call the police.

What made the situation even more frustrating was that I was a paying guest of the hotel, my belongings were in my room, and we had clearly explained exactly where we were going. There was no reason whatsoever for the situation to be handled in such an embarrassing and confrontational way.

I consider the behavior of this night receptionist to be among the worst customer service I have experienced during my travels. Even if the hotel has rules regarding visitors, there is a professional and respectful way to communicate those rules. Threatening a hotel guest with the police and creating a scene after the situation had already been explained five or six times is completely unacceptable.

Unfortunately, his attitude changed my impression of the hotel and left a very negative memory of what had otherwise been a pleasant stay.

Regarding the food, breakfast was quite basic, but the bigger disappointment was dinner. There were no proper halal food options available at the dinner buffet. As Muslim guests, this meant we had to leave the hotel and eat outside.

2026-09-13 • via Nuitee