Novotel Xi'an The Bell Tower-Walking Bell Tower and Musilim Street

Hotels
•
Novotel
9.2 (268 reviews)
No 16 Anban Street Xincheng District , Xi'an , CN
+86 29 8963 3666

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good buffet
Cons:
Cleanliness issues
Crowded breakfast room
Inconsistent air conditioning

Categories

Cleanliness
8.45
Some reviews mentioned cleanliness issues, particularly with stained linens and dark bathroom lighting.
Service
9.45
The staff is consistently mentioned as friendly, helpful, and accommodating.
Location
9.95
The hotel is well-located near main attractions, making it very convenient for guests.
Room Quality
8.95
Rooms are spacious with comfortable beds, although there were mentions of poor air conditioning.
Amenities
8.95
Good amenities are mentioned, such as free laundry access and a variety of dining options.
Value for Money
9.45
Good value is highlighted, especially regarding the variety in the buffet.
Food and Beverage
8.45
Breakfast is varied but can be crowded; some international options are limited.
Overall Experience
9.95
Guests had a very positive experience overall, enjoying the stay and the hotel's features.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:22

Property Description

Central Location

Modern Amenities

Family-friendly Services

To experience the perfect blend of luxury and convenience in the heart of Xi'an, book your stay at Novotel Xi'an The Bell Tower today.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 268 reviews
Cleanliness: 8.45
Service: 9.45
Location: 9.95
Room Quality: 8.95
Amenities: 8.95
Value for Money: 9.45
Food and Beverage: 8.45
Overall Experience: 9.95
Y
Yannick • solo_traveller • fr
10
Pros:

Very modern hotel perfectly located

Cons:

Nothing

2026-09-18 • via Nuitee
M
Marilka • extended_group • br
9
2026-09-17 • via Nuitee
J
John • solo_traveller • nl
9
Erg plezierig.
Pros:

Fraai hotel met geweldige moderne en schone kamers, voorzien van allerlei technische snufjes (geautomatiseerde gordijnen, geavanceerd toilet met afstandsbediening :-), fijne douche). Je komt niets tekort.
Mooi interieur, ook van de gangen.
Goede centrale ligging, dichtbij de Bell and Drum Towers en de Southgate van de stadsmuur.
Het ontbijt is echt super, zeer uitgebreid, zowel de Aziatische alsook de Europese keuken.

Cons:

Persoon is wat zakelijk in de communicatie.
Geen online bericht van het hotel 1-2 dagen voor de incheckdatum, terwijl dit bij vrijwel alle hotels wel standaard is.

2026-09-15 • via Nuitee
R
RwT • solo_traveller • fr
9
séjour agréable
Pros:

Rien à redire
Très bien situé pour activités, restauration, animation
visible de loin
vastes salons, salle de sport

il manque juste un chausse pieds dans la chambre, au moins la mienne

Cons:

incapable de trouver un colis qui m'était destiné arrivé la vieille de mon arrivé car je n'avais le numéro du colis et ne savent pas chercher par nom comme en France et autres pays d'Europe et USA.
Cela a plombé mon séjour car pas de routeur pour ma connction wifi extérieure.
ai été obligé d'acheter une carte sim nationale qui n'a pas la même puissance et limitation dû au pays.

2 ascenceurs, c'est insuffisant pour 8 étages et le nombre de chambres par étage

2026-09-15 • via Nuitee
D
Dario • couple • it
8
2026-09-14 • via Nuitee
M
Martina • couple • de
9
Die Lage war perfekt. Das Frühstück gut. Wir würden uns wieder für dieses Hotel entscheiden.
Pros:

Die Ausstattung war praktisch und gut durchdacht.

Cons:

Die Klimaanlage konnte nur an- oder ausgemacht werden. Eine Temperaturregelung nach oben oder unten war nicht möglich.

2026-09-14 • via Nuitee
R
Roseanna • couple • au
10
We did 2 nights here and wished we stayed longer. The location was perfect, shopping near by, the bell tower and the Mus
Pros:

The room is modern and clean.

2026-09-13 • via Nuitee
S
Silvia • couple • it
10
Pros:

Ottima posizione, personale cortese, camere pulite, colazione ottima

2026-09-13 • via Nuitee
M
michela • solo_traveller • it
10
2026-09-12 • via Nuitee
J
Jennifer • couple • au
8
Pleasant stay
Pros:

It’s a modern hotel. Quite a lot of places to eat around the hotel. Staffs are friendly.
Free laundry service was great.

Cons:

We stayed for 4 nights but one day they forgot to do the clean up service in the room. Another day found out no toilet papers. They sent someone right away and did a great job.

2026-09-11 • via Nuitee
M
Maurizio • family_with_children • it
8
Ottima soluzione molto centrale
Pros:

Ottima sia la colazione che la posizione centralissima.

2026-09-10 • via Nuitee
G
Gianluca Cominato • couple • it
9
Our favorite hotel of the trip — unbeatable location and true 5-star comfort.
Pros:

Location couldn't be better — the Bell Tower and Drum Tower are right outside, and the Muslim Quarter street food is a short stroll away, so we barely needed taxis. Breakfast was varied and well presented, with plenty of both Western and local options, and the room quality and service matched a true 5-star experience.

Cons:

Honestly very little to complain about — the breakfast room got quite busy at peak times, but that was our only minor observation.

2026-09-09 • via Nuitee
J
Jose Valentin • couple • es
9
Muy buena ubicacion, habitacion muy comoda
Pros:

La Ubicacion

2026-09-08 • via Nuitee
C
Cheng • extended_group • us
10
2026-09-08 • via Nuitee
G
Giuseppe • family_with_children • it
8
Pros:

La camera è stata la più bella vista finora in Cina. Il caffè della colazione molto buono e lo staff super gentile e disponibile

Cons:

In linea di massima niente. Si può migliorare ancora sulla pulizia delle stanze

2026-09-07 • via Nuitee
R
Rachid • couple • fr
9
Great value and location
Pros:

The bed was super confortable and the room spacious.

There is a free laundry throat was really helpful and complimentary drinks and afternoon tea.

Location was convenient closeby walk from malls, coffees, Muslim street and drum tower

Cons:

Wi-Fi maybe but it looks to be quite usual for chinese hotels

2026-09-07 • via Nuitee
F
Florin • couple • gb
10
2026-09-05 • via Nuitee
Q
Qlowie • couple • au
10
2026-09-01 • via Nuitee
A
Ad Tar • solo_traveller • br
10
Pros:

location, breakfast, staff

Cons:

everything was perfect.

2026-09-01 • via Nuitee
M
Mauza • solo_traveller • au
10
2026-08-31 • via Nuitee