Grand Surma Hotel

Hotels
5.7 (55 reviews)
Gazi Burhan Uddin Road Mendibag , Sylhet , BD

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Good customer service
Spacious rooms
Good breakfast
WIFI speed
Cons:
Untidy room
Yellow coloured hot water

Categories

Cleanliness
3.51
Room was untidy and had issues with hot water.
Service
7.48
Staff provided good customer service and were friendly.
Location
7.52
Standard quality for this hotel tier.
Room Quality
4.47
Spacious rooms but cleanliness was lacking.
Amenities
6
WIFI was good; other amenities not mentioned.
Value for Money
4.46
Fair value considering cleanliness issues.
Food and Beverage
7.01
Good breakfast options were available.
Overall Experience
5.18
Decent stay with notable service but cleanliness needs improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:06

Property Description

Central Location and Stunning Views
Nestled in the heart of Sylhet, Grand Surma Hotel offers breathtaking city views for a memorable stay.

Comfortable Rooms with Modern Amenities
Relax in air-conditioned rooms with free WiFi, private bathrooms, and flat-screen TVs with satellite channels - everything you need for a comfortable stay.

Delicious Asian Breakfast and Multilingual Staff
Start your day with an Asian breakfast and enjoy personalized guidance in Bengali or English from our friendly staff.

Book your stay at Grand Surma Hotel now for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

5.7
Based on 55 reviews
Cleanliness: 3.51
Service: 7.48
Location: 7.52
Room Quality: 4.47
Amenities: 6
Value for Money: 4.46
Food and Beverage: 7.01
Overall Experience: 5.18
P
Pervez • solo_traveller • bd
10
2026-08-04 • via Nuitee
I
Istiak Ahmed Nafis • solo_traveller • bd
10
2026-06-25 • via Nuitee
S
Selim • couple • gb
3
Pros:

Matters was very 🛌 bad

Cons:

Everything was ok, Mattress was very bad...

2026-01-06 • via Nuitee
H
Hasib • extended_group • bd
5
2025-12-22 • via Nuitee
M
Mamun • couple • my
5
2025-10-07 • via Nuitee
A
Ananta • solo_traveller • gb
7
Good customer service with good breakfast. Needs pay attention to tidiness of the room.
Pros:

Spacious rooms with good customer service. Friendly staff. WIFI speed. Breakfast.

Cons:

Untidy room. Yellow coloured hot water.

2025-08-24 • via Nuitee
S
Sami W. • family_with_children • bd
1
Horrible
Pros:

Nothing, it's horrible to pass the night there

Cons:

I have given marks

2025-08-20 • via Nuitee
A
Aswad • with friends • bd
9
Superb
Cons:

The sink tabs in the bathroom don't work and the shower geyser doesn't work

2024-12-28 • via Nuitee
T
Towheed • young couple • bd
4
A lot less than what I expected from the picture! Equal to 2 star hotel
Pros:

Only good thing was the bed, it was very comfortable!

Cons:

Well I am not trying to be harsh, just honest opinions.
I chose the room because it had bath option, but the bath tub is not in a state to use. The toilet was cramped and I am a straw weight (small guy), the staff were great! But the facility not so much :). I had problem with the first room but they quickly changed it. I would suggest to add mosquito killer traps in every floor and use insect repelling lights! With very simple additions this place could be amazing!!

2024-12-17 • via Nuitee
I
Iqbal • young couple • bd
6
Pleasant
2024-12-11 • via Nuitee
S
Shahidul • review category business travellers • gb
5
Passable
2024-11-04 • via Nuitee
M
Miah • family with young children • bd
5
Passable
2024-10-27 • via Nuitee
T
Tamimtj • group • bd
10
Excellent
2024-10-26 • via Nuitee
A
Ahamed • review category business travellers • bd
10
Exceptional
Pros:

Room

Cons:

Meal

2023-08-16 • via Nuitee
A
Amin • family with young children • bd
8
Very good
2023-08-13 • via Nuitee
M
Md • family with young children • bd
2
Very poor
Cons:

Electrical problems caused AC and fan not working properly whole night suffered from heat. They don’t have back up facilities for electricity’s.

2023-07-22 • via Nuitee
M
Maruf • young couple • bd
7
Good
2023-07-18 • via Nuitee
R
Raihan • young couple • bd
5
Passable
Pros:

Room rent is reasonable and the restaurant service with a complimentary breakfast system was nice.

Cons:

Inadequate staff.

2023-07-17 • via Nuitee
N
Nazmul • young couple • bd
1
Bad
2023-06-13 • via Nuitee
S
Shayesta • young couple • gb
3
a totel dissatisfaction, i forgot to take pictures of this horrible place
Pros:

absolutely horrible words can’t describe, I definitely don’t recommend this property,

Cons:

smells, not clean, bed stained, pillow stained, its a horrible experience, please avoid, it needs to be taken of booking.com, forget to mention, it’s infested with mosquitoes

2023-06-03 • via Nuitee