Basecamp Suites Canmore

Not very clean and worn-out

Smaller than expected. Lighting in rooms made it difficult to see. Parking a little tight.

Nothing

Parking is incredibly tight, leading to significant delays and congestion as people try to park. The rooms are quite small and appear to have been cheaply renovated, using what seem like low-quality materials. There's minimal cleaning, with noticeable dust on the vents. Additionally, there's no elevator, and no staff are available on the premises.

The low rating is not because of the room, but because of the unacceptable check-in process and handling of sensitive personal information.
The process required uploading ID photos and providing full credit card details, including the card number, expiration date, and CVC security code. Only after completing this process would the hotel provide the room number and access code.
The issue is not the pre-authorization itself, which is a standard hotel practice. The issue is being required to provide full credit card details, including the CVC security code, instead of using a standard POS terminal or a secure third-party payment authorization system that most guests expect for protecting their financial information.
Future guests should be aware of this unusual check-in process before booking.

No front desk, email received was different to message received on the booking.com app - didn’t make it clear that check in was remote. We had a problem with our credit card hold for the damage deposit so had to travel to a different hotel to sort this out! Bedrooms were very small, didn’t have room to put any stuff. Sink in bathroom was tiny so it was a constant juggling act trying to get ready! Also overall the property is looking a bit tired - stained couch, damaged walls & baseboards - not what I would expect for the price

Too small bedroom , no king bed (was advertised that no king bed) but looked bigger in pictures and front balconies gives a false idea that every suite has that.

The room was very small and there was no space for us to unpack suitcases or even have them open on the floor. The outside stairs were also very noisy as they're metal, we could hear people stomping and pulling suitcases up the stairs at all times of the early morning/late at night, most nights too. There was also a family of about 8 people in the room next to us, obviously no staff presence means noise/people in rooms isn't monitored.

The room not having parking was also disappointing, and the listing/confirmation through Booking.com was confusing as we thought it was included. Not all of the spaces at the property were in use during our stay either, which I had messaged about this a couple of times and got a very unhelpful response. Despite it being a cheaper room having to pay for street parking outside felt like a bit of a con, so wouldn't book again.

da recepção