Staybridge Suites - Nashville - Franklin by IHG

Hotels
•
Staybridge Suites
9 (379 reviews)
3601 Mallory Lane , Franklin , us
+16157789299

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Spacious rooms
Good breakfast options
Cons:
Housekeeping issues
Timing of breakfast
Cleanliness concerns

Categories

Cleanliness
8.14
Multiple mentions of issues with housekeeping and cleanliness.
Service
9.61
Positive experiences with staff mentioned frequently.
Location
9.15
Location was convenient for visits, but somewhat far from downtown.
Room Quality
9.1
Generally positive feedback about room size and amenities.
Amenities
9.13
Breakfast options noted but with some points on timing.
Value for Money
9.09
Considered a good choice for the value despite the issues.
Food and Beverage
8.64
Breakfast options varied but had noted issues with timing and food temperature.
Overall Experience
9.11
Overall a positive experience but with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:26

Property Description

Convenient Location:
Located in Franklin, Staybridge Suites - Nashville - Franklin, an IHG Hotel offers easy access to popular attractions like Bridgestone Arena and Ryman Auditorium, all within 29 km.

Modern Amenities:
Enjoy a comfortable stay with free WiFi throughout the property, a fitness centre to stay active, and free private parking for added convenience.

Spacious Accommodation:
The hotel offers well-equipped rooms with a desk, flat-screen TV, and private bathroom with complimentary toiletries, ensuring a relaxing stay for all guests.

Experience the perfect blend of comfort and convenience at Staybridge Suites - Nashville - Franklin. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 379 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.15
Room Quality: 9.1
Amenities: 9.13
Value for Money: 9.09
Food and Beverage: 8.64
Overall Experience: 9.11
J
Jozica • solo_traveller • us
6
Pros:

Location

Cons:

Nobody is warning that place was pet friendly. After we already paid and no refund we was forced to stay in .My wife couldn't sleep all night. She have bad allergies on smelly pets

2026-06-29 • via Nuitee
J
Jason • solo_traveller • us
6
Pros:

Location

Cons:

Room was hot

2026-06-29 • via Nuitee
J
Jessica • solo_traveller • us
10
Pros:

Rooms were big and the beds were comfy. Staff was very nice. The lobby was clean and set up nicely

Cons:

Breakfast was ok, wish there was more offered

2026-06-29 • via Nuitee
B
brendamG5211GG • Solo travel
10
Great Staff and Great Comfort
Pros:

This is truly a great hotel. The staff is excellent, especially Josuan st the front desk. He is always so kind and helpful. The hotel is in an excellent location. Close proximity.to restaurants, Walmart, and the highway. The room was clean and the beds very comfortable.

2026-06-16 • via Tripadvisor
K
K9458HIjuanm • Business
10
Great Stay
Pros:

Excellent stay at Staybridge. Very clean rooms, good breakfast and Social Hour, special recognition to Josuan for his outstanding service. The whole team was attentive. Highly recommend.

2026-06-13 • via Tripadvisor
D
DevinLaVore • Family • Brentwood, Tennessee
10
Best In Town For Longterm Stayers
Pros:

My family and I LOVE this place! The staff is top-notch! They are very ready to help you with whatever you might need, extremely accommodating. It is a clean place and - BONUS - laundry is free! The location of this one is also great because Walmart is directly across the street, and there are TONS of food options - restaurants and stores - everywhere! And I mean everywhere. You're very near the freeway, a few city blocks. We have frequented this place ALOT - to say the least - and it has always been a great experience! Highly recommend! 😃

2026-06-12 • via Tripadvisor
K
K5605JHangelag • Family
10
Great stay!
Pros:

The staff was so nice. We really enjoyed our stay.. Josuan went above and beyond!

2026-06-12 • via Tripadvisor
C
Curiosity53412327183 • Business
10
The best
Pros:

I very much recommend this hotel.

2026-06-11 • via Tripadvisor
D
diegogO4841TH • Business
10
Amazing
Pros:

Overall great experience, Josuan Urbina at the front desk was phenomenal.

2026-06-11 • via Tripadvisor
3
308eliabr • Business
10
The best receptionist
Pros:

The receptionist JOSUAN URBINA was very kind and understanding. He has helped us in every aspect considering we are a big group of employees. Thank you
JOSUAN

2026-06-11 • via Tripadvisor
X
X4980ZNalexr • Business
10
Great stay
Pros:

Josuan Urbina was amazing help and ensured my stay was worry free!

2026-06-11 • via Tripadvisor
B
Beeson • solo_traveller • us
8
2026-05-30 • via Nuitee
W
Wright • solo_traveller • us
10
Pros:

EVERYTHING!!

2026-05-28 • via Nuitee
S
Seth • solo_traveller • us
5
Pros:

Rhe proximity to restaurants

Cons:

The children running through the hallways and screaming until after 10pm. Also, asking the staff to manage the situation and receiving no assistance

2026-05-24 • via Nuitee
C
Chris • solo_traveller • es
8
Great base for my work conference
Pros:

The kitchen in the room was handy. The bed was big and comfy. The room was quite spacious.

Cons:

The hot plate in my room didn’t work, though I didn’t tell them, as I could heat my food in the provided microwave. It was odd not to have a smart TV, especially given its size.

2026-05-22 • via Nuitee
R
Rodriguez • solo_traveller • us
10
2026-05-11 • via Nuitee
J
jessicabI6019SC • Family
8
Nice rooms, great breakfast, a few quirks
Pros:

There are great things about the hotel. The staff is friendly, the breakfast is good for a free chain hotel breakfast, and the rooms are spacious at a reasonable rate. We used the gym and pool as well which were both great. Two things to keep in mind: the first, as I’m now seeing other reviews mention, is that there really is no housekeeping offered during your stay. We stayed 3 nights and no one made our bed etc and I had to call the front desk to have the trash taken out (we had a toddler so lots of diapers in 2 days!) and the front desk said our room should’ve been made over Sunday and never explained why it wasn’t. The other thing is that their general store doesn’t have prices listed. We purchased two single use tide packets and they charged $6 each which is simply predatory behavior.

2026-04-17 • via Tripadvisor
S
Samantha • family_with_children • us
10
Clean and comfy stay!
Pros:

Clean, new, friendly-responsive staff. Great indoor pool and gym.

Cons:

NA

2026-04-12 • via Nuitee
D
Dukek • family_with_children • us
9
2026-04-12 • via Nuitee
L
Lydia • family_with_children • us
9
Nice facility. Would stay again.
Pros:

Clean rooms and nice polite staff

Cons:

Very busy location. Crowded

2026-04-06 • via Nuitee