Quail Inn & Suites

The foul odor in the elevator. The trash scattered in the hallway. The elevator is lousy. Inconsistent.

Smelled bad, elevator was horrible kept getting stuck, no dishes in the kitchen!!! No numbers on the oven nor stove to tell how high or how long your cooking

Pool was dirty, are bathtub was stopped up when we took a shower the water didn’t drain, are front door to are room didn’t shut all the way unless you slammed it.

The elevator was very slow and questionable.
Exterior doors had no locks. Sliding door to lani did not lock. Unfriendly front desk staff.

Pull out couch isnt fir for a dog to sleep on, room has awful smell bathroom needs deep clean

Estaba sucio epestaba mucho a marihuana en todos lados la gente fumando en todos lados y el elevador dañado los aires acondicionados dañados hacian mucho ruido paresian lavadora descompuesta puro ruido ah y segun tenia trastes y no encontramos nada

We didn’t have rags in our room, when asked for rags we were told there’s none until tomorrow & that was our first day there! The balcony door didn’t lock and the AC unit was loud

Our group consisted of seven guests, including two elderly adults, and what was supposed to be a relaxing vacation turned into an extremely stressful and disappointing experience.
We specifically booked two fully equipped rooms with kitchens because we planned to prepare our own meals during our vacation. However, upon arrival, we were shocked to discover that we had been assigned two standard rooms with no kitchen at all. The rooms did not match the description or amenities advertised on Booking.com. There was no kitchen, no coffee maker, no cooking equipment, no towels, and the rooms contained only the beds.
The problems did not end there.
During our stay, the elevator suddenly malfunctioned and trapped us inside for approximately 10 minutes without proper ventilation. Those were terrifying moments. We had no idea when we would be rescued, and the lack of fresh air caused significant panic and anxiety, especially because two elderly members of our family were with us. A functioning and safe elevator is a basic expectation at any accommodation, and this incident made us fear for our safety.
In addition, we found numerous unacceptable conditions throughout the property:
● Defective elevator door.
● Bathroom door locks that did not work properly. My dad is an elderly man who slipped in the bathroom, it could has been a serious accident
● Shower with no anti-slip protection, creating a serious fall hazard.
● Old, damaged, and poorly maintained furniture.
● Damp carpets.
● Damp bed linens.
● No towels provided despite being an essential amenity.
We immediately informed the property management about all of these issues, expecting a prompt solution. Unfortunately, no meaningful assistance or acceptable alternative was offered.
Because the accommodation was unsafe, uncomfortable, and completely different from what we had booked, we had no choice but to leave the following morning.

The bed linens were stained and microwave was not cleaned

Los pasillos huelen a cigarro y el elevador no funciona bien