Plaza Chapala Hotel

Hotels
8.8 (180 reviews)
Francisco I. Madero Centro 232 , Chapala , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Location
Helpful staff
Good breakfast
Cons:
Noise disturbances
Inconsistent service quality

Categories

Cleanliness
8.3
Generally well-maintained but some complaints about noise and the state of certain furniture.
Service
9.3
Staff were particularly helpful and accommodating, though some dissatisfaction noted with front desk staff.
Location
9.8
Great location near restaurants and attractions, highly praised by multiple reviews.
Room Quality
8.3
Decent accommodations, but issues with noise and furniture quality noted.
Amenities
8.3
Good amenities overall, but some specific dislikes regarding disturbances.
Value for Money
8.8
Mixed feelings on value considering the disturbances and service issues.
Food and Beverage
8.8
Breakfast was generally well-received but some limitations mentioned.
Overall Experience
8.8
Overall a good experience with significant room for improvement, particularly regarding noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:04

Property Description

Garden Oasis Retreat

Luxurious Amenities

Plaza Chapala Hotel, located in Chapala, offers a tranquil retreat with a garden, shared lounge, and terrace. The hotel boasts a restaurant, 24-hour front desk, and concierge service, ensuring a seamless stay. Enjoy city views from select rooms with patios or balconies, along with modern comforts like air conditioning, flat-screen TVs, and safety deposit boxes. Unwind in the hot tub after exploring nearby attractions like Tlaquepaque Regional Ceramic Museum. With free WiFi and private parking, Plaza Chapala Hotel is the perfect choice for your getaway.

City Views and Relaxation

Book your stay at Plaza Chapala Hotel for a memorable experience in Chapala.

Important information:

Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

Location

Guest Reviews

8.8
Based on 180 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.8
Room Quality: 8.3
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.8
J
Jessica • family_with_children • us
10
Excellent service
Pros:

Close to downtown

Cons:

Safe area to go out night

2026-06-29 • via Nuitee
A
Albert • solo_traveller • us
10
Pros:

Awesome staff. Great breakfast. Best location .

2026-06-22 • via Nuitee
D
Douglas • solo_traveller • us
8
Perfect location in Chapala
Pros:

Location is perfect. The room very comfortable. Excellent breakfast. Welcoming staff. Santiago was most helpful.

Cons:

Barking dogs at night.

2026-06-02 • via Nuitee
C
Christopher • couple • us
10
The front receptionist are very helpful and very kind and super nice! Santiago the front receptionist was very helpful w
Pros:

Very beautiful very exotic and very clean! Definitely would recommend this hotel

Cons:

I loved everything about this hotel

2026-05-06 • via Nuitee
V
Velazquez • solo_traveller • mx
10
2026-04-29 • via Nuitee
R
Rebeca • solo_traveller • mx
10
Muy agusto
Pros:

Muy buena ubicación, el personal muy amable y servicial, habitación limpia

Cons:

Que el estacionamiento queda lejos, a cuadra y media o dos cuadras del hotel y para adultos mayores o personas con discapacidad es complicado

2026-04-19 • via Nuitee
F
Fusako • solo_traveller • us
1
Horrible ! Bedbug! It is not clean, lamp dusty, first day I had to pay 4 days by credit card. Very frustrating pressure
Pros:

In front of plaza. Easy access to uber bus restaurant

Cons:

Broken chair, water basin is clogged and bedbug

2026-04-14 • via Nuitee
V
Vivian • family_with_children • us
10
A hidden gem
Pros:

Perfect location to walk anywhere. Super clean room. Powerful shower head and delicious breakfast. Hot tub is nice and hot.

2026-03-23 • via Nuitee
B
Barbara • family_with_children • us
5
Loud Noise All Night Long
Pros:

Nice, tranquil garden.

Cons:

The road and people noise was insane!!! We tried ear plugs and could not block the noise coming through the balcony doors. We have traveled the world and this room was by far the worst. The sewer gas smell was really strong, too! It was A very bad experience for us.

2026-03-09 • via Nuitee
R
Rodney • family_with_children • ca
9
Pros:

Central location. Wonderfully accommodating staff, treat you like family. Cozy property like home away from home.

Cons:

Mattresses are a little firm for me, others may prefer them.

2026-02-26 • via Nuitee
C
Catherine • family_with_children • us
10
Wonderful helpful staff Delicious free breakfast very clean rooms and facility
Pros:

Located in town
Beautiful back yard for sitting and relaxing

Cons:

Sometimes a little loud but we were there during carnaval week

2026-02-24 • via Nuitee
D
Donald • couple • us
10
Definitely the place to stay in Chapala!
Pros:

Beautiful hotel in centro Chapala. Close to everything with the market right across the street and so many restaurants to choose from. This is the place to stay in Chapala. Lovely staff, and delicious, free,traditional Mexican breakfast.

Cons:

There were stairs but we managed.

2026-02-10 • via Nuitee
C
Connie • solo_traveller • us
9
My room was big and spacious, hotel is centrally located, and the dining room is very nice.
Pros:

Breakfast and staff, excellant!

2026-02-09 • via Nuitee
M
Maricela • family_with_children • us
9
2026-01-19 • via Nuitee
J
Javier • couple • mx
10
Excelente en todo
Pros:

Buen desayuno, habitaciones cómodas, céntrico

2026-01-19 • via Nuitee
B
Beth • solo_traveller • us
10
2026-01-18 • via Nuitee
J
Jack • couple • us
10
2026-01-15 • via Nuitee
A
Alberto • couple • at
1
Un fraude.
Pros:

Nescafe soluble es el concepto de este hotel fraudulento que se pretende Boutique

Cons:

Todo fue malísimo: la descortesía absoluta del recepcionita que inclusive nos dijo que no había estacionamiento, cuando sí era el caso. Nos dieron la habitacion uno con un ruido infernal de la calle; pedimos que nos cambiaran, sin ningúnn resultado. El colmo de la burla es que te proveen con tapones para los oídos en la mesa de noche.

2026-01-07 • via Nuitee
R
RICARDO • couple • mx
8
Pros:

Muy limitado

Cons:

Siempre busco alojamiento con estacionamiento y el que tienen subcontratado cierra antes de la hora que a mi me informaron, tuve que dejar el auto en la calle que afortunadamente es segura

2026-01-06 • via Nuitee
M
Marcela • couple • mx
3
Noisy, plastic covered matresses and no security
Pros:

Location

Cons:

There was a domestic disturbance outside our door and the hotel did nothing. Manager was not helpful at all, even after our complaint next day. No sleeping at all. Terrible experience, will not recommend this hotel.

2025-12-30 • via Nuitee