Capital O Colón, Ciudad Guzmán Jalisco

Hotels
7.3 (150 reviews)
Av. Cristóbal Colón 655, Col. Centro. Ciudad Guzmán, Jalisco. , Ciudad Guzmán , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Central location near cathedral/main square
Friendly reception staff (several mentions)
Some guests found rooms and beds comfortable
Clean rooms noted by a few guests
Pool and facilities appreciated by some
Cons:
Nighttime noise from nearby bars preventing rest
Reservation mishandling and inconsistent staff performance
Promised amenities missing (AC, toiletries, toilet paper)
Cockroaches and unpleasant room odors reported
Clogged shower / plumbing issues
Cold pool water
No bedside power outlets
Some rooms had very hard beds

Categories

Cleanliness
6.5
Mixed signals: some guests praised cleanliness, but multiple reports of bad odors, cockroaches, missing toilet paper/soap and a clogged shower lower the score.
Service
8.3
Reception staff received praise for being very friendly, but there were notable service failures (reservation mishandling, inconsistent staff performance and poor attitude from cleaning staff). Overall leans positive due to helpful front-desk interactions.
Location
8.6
Very central and convenient (near cathedral and main square), which guests liked; however, significant nighttime noise from nearby bars affected rest for several guests.
Room Quality
6.8
Mixed room experiences: some found rooms and beds comfortable, others reported very hard beds, unpleasant smells, noisy fans, no AC in some rooms and a clogged shower.
Amenities
6.2
Several amenity issues: promised AC not provided in some reservations, lack of toiletries/toilet paper, noisy fans, cold pool water, non-smart TV and lack of bedside power outlets.
Value for Money
6.5
Value impacted by reservation mistakes, missing promised features (AC, toiletries) and disturbances at night, though the central location and some positive service moments mitigate this somewhat.
Food and Beverage
7.3
Not mentioned in the reviews; assigned target overall rating.
Overall Experience
8.2
Mixed but generally positive for guests who valued location and pool; several guests reported poor rest due to noise and service/amenity failures, producing a varied overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 21:34

Property Description

Luxurious 5-Star Accommodation:
Capital O Colón in Ciudad Guzmán, Jalisco offers a lavish stay with an outdoor pool, garden, and terrace. The rooms boast modern amenities like a flat-screen TV, safety deposit box, and a private bathroom with free toiletries.

Convenient Features:
Enjoy complimentary WiFi and private parking during your stay. The hotel also provides a desk in each guest room for your convenience.

Ideal Location:
Located in Ciudad Guzmán, the hotel is situated near Licenciado Miguel de la Madrid Airport, making it a convenient choice for travelers.

Book your stay at Capital O Colón, Ciudad Guzmán Jalisco for a luxurious and convenient experience.

Important information:

The service charge is nonrefundable and will be charged at any time after the reservation is created.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.3
Based on 150 reviews
Cleanliness: 6.5
Service: 8.3
Location: 8.6
Room Quality: 6.8
Amenities: 6.2
Value for Money: 6.5
Food and Beverage: 7.3
Overall Experience: 8.2
A
Alma • family_with_children • us
7
This hotel was really clean, staff was kind, and the pool was clean and big.
Pros:

The pool is really big.

Cons:

The beds are really uncomfortable. They are hard, and the pillows were really flat.

2026-08-06 • via Nuitee
C
Contreras • solo_traveller • mx
8
Buen lugar pero falta que especifiquen los detalles en su publicidad
Pros:

Esta muy bonito y cómodo, las habitaciones huelen bien y las toallas y sábanas huelen rico todo muy limpio

Cons:

había reservado una habitación con cama KS y al llegar me comentaron que no estaba reservada ninguna y que si quería la KS podía pagar la diferencia total que de ser 500-600 termine pagando 900 de una noche

2026-08-03 • via Nuitee
J
Juarez • couple • mx
7
Viaje de placer
Pros:

No aplica

Cons:

Que hubiera ganchos para colgar la ropa en el clóset

2026-08-03 • via Nuitee
S
Sycling • solo_traveller • mx
10
Pros:

La limpieza

2026-07-17 • via Nuitee
H
Hector • solo_traveller • mx
10
2026-07-15 • via Nuitee
Y
Yoshio Edzaell • solo_traveller • mx
10
Mesh
Pros:

Los recepcionistas son muy amables y las camas comodas

Cons:

La actitud del personal de limpieza

2026-07-15 • via Nuitee
C
Claudia • solo_traveller • mx
10
Pros:

Trato

Cons:

Nada en realidad

2026-07-08 • via Nuitee
D
Daniel • family_with_children • mx
5
Cons:

La regadera estaba tapada.

2026-07-06 • via Nuitee
B
BOTELLO LOPEZ • solo_traveller • mx
9
Pros:

Todo estuvo bien dentro del hotel

Cons:

Sin palabras

2026-07-04 • via Nuitee
A
ALEJANDRO • solo_traveller • mx
10
2026-06-26 • via Nuitee
L
López • solo_traveller • mx
10
2026-06-22 • via Nuitee
L
López • solo_traveller • mx
10
2026-06-22 • via Nuitee
J
Joaquin • solo_traveller • mx
9
2026-06-17 • via Nuitee
R
Ramirez • extended_group • mx
5
2026-06-08 • via Nuitee
T
torres acuchi • solo_traveller • mx
9
2026-06-04 • via Nuitee
C
Caleb Agustín • solo_traveller • mx
4
No cumplieron con la reservación y les falta más atención o coordinación
Pros:

Creo que solo me gusto la ubicación, la limpieza y la atención de únicamente 1 de los chicos que me atendió. Las otras 2 mujeres que me atendieron lo hicieron mal

Cons:

La reservación que hice decía que el cuarto tenía aire acondicionado y no fue así.
Cuando llegue la chica que me recibió creo que no confirmo bien como fue mi reservación y me dió la habitación como se supone era en mi reservación por la aplicación, cama matrimonial extra grande, aire acondicionado y estacionamiento. Pero al llegar me dijeron que el sistema de Booking estaba ofertando las habitaciones sencillas como si fueran de las mejores y me cambiaron de habitación. Luego la habitación a la que me cambiaron ya estaba ocupada y que no, que era en otra habitación. Luego otra cosa, el cuarto no tenía papel de baño, la reservación también decía que incluye "jabón" o "shampoo" pero tampoco había nada de eso.

2026-05-28 • via Nuitee
G
González • solo_traveller • mx
6
Pros:

La ubicación

Cons:

El hotel está frente a un lugar de mucho ruido no pude descansar hasta las 3 am que se apagó todo en la aplicación pedí cuarto con a/a y no me dieron el ventilador hace mucho ruido hay cucarachas

2026-05-09 • via Nuitee
R
Rolando Gutierrez • solo_traveller • mx
8
2026-05-05 • via Nuitee
S
SANTANA RAMIREZ • solo_traveller • mx
8
2026-05-03 • via Nuitee
I
Iñigo • solo_traveller • es
7
2026-04-20 • via Nuitee