Hotel Santa Rosa

Hotels
•
Rotamundos
8.4 (103 reviews)
Portal Guerrero #5 , Cholula , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
24-hour front desk
Business center
Terrace
Family rooms
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Clean common areas
Comfortable beds
Cons:
Poor service
Cold rooms
Inadequate WiFi

Categories

Cleanliness
7.49
The room cleaning was performed inadequately and some reported dampness.
Service
8.96
Some staff were noted as rude, but overall the service was standard.
Location
9.5
The hotel is well-located and central, contributing positively to the experience.
Room Quality
7.95
Rooms reported to be cold and poorly ventilated.
Amenities
7.98
Limited amenities noted; issues with WiFi and some facilities.
Value for Money
8.44
Considering the location, it offers decent value, but some services are lacking.
Food and Beverage
7.99
The buffet is not included and considered expensive compared to local options.
Overall Experience
8.86
A central location with significant issues in service and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:29

Property Description

Convenient Location and Modern Amenities

Located in Cholula, just 17 km from Acropolis Puebla, Hotel Santa Rosa by Rotamundos offers a peaceful retreat with a garden, free parking, and a welcoming terrace. The hotel's business center and concierge service cater to all your needs, ensuring a comfortable stay.

Comfortable Rooms and Dining Options

Each room at the hotel features a cozy atmosphere with essential amenities like a wardrobe and a private bathroom. Some units even include a relaxing seating area. Indulge in a culinary journey at the on-site restaurant, serving a variety of American, Italian, and Mexican dishes, with options for vegetarians and those with dietary restrictions.

Family-Friendly Atmosphere

For families, the hotel provides a children's playground, perfect for the little ones to enjoy. Explore nearby attractions such as Estrella de Puebla and the International Museum of the Baroque, all within easy reach.

Book your stay at Hotel Santa Rosa by Rotamundos now for a memorable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.4
Based on 103 reviews
Cleanliness: 7.49
Service: 8.96
Location: 9.5
Room Quality: 7.95
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.99
Overall Experience: 8.86
C
Cristian Nayeli • solo_traveller • mx
9
Pros:

Está muy bonito en general la decoración

Cons:

Que el estacionamiento está a tres calles

2026-07-22 • via Nuitee
I
Itandehui • family_with_children • mx
10
apreciable
Pros:

la ubicacion es muy centrica

Cons:

el estacionamiento hay que caminar 2 calles para llegar a el

2026-07-21 • via Nuitee
C
Cezar • solo_traveller • br
10
Pros:

Os funcionários são muitos educados e prestativos.

2026-07-13 • via Nuitee
I
Ismael Alejandro • solo_traveller • mx
10
Pros:

Ubicación

Cons:

Ubicación e instalaciones

2026-06-29 • via Nuitee
G
Garcia Vite • solo_traveller • mx
1
Pros:

Esta muy lejos del centro cerca del aeropuerto, nos intentaron abrir la puerta a media noche, estaba en pánico. Definitivamente esta feo y el precio muy caro

Cons:

Nada

2026-06-24 • via Nuitee
V
Victor Augusto • family_with_children • mx
7
2026-06-11 • via Nuitee
C
Cadena • solo_traveller • mx
1
Pros:

The place doesn't exist
I spent more than an hour driving around and I couldn't find it 😕

Cons:

The place doesn't exist anymore

2026-06-05 • via Nuitee
H
Hernandez • family_with_children • mx
9
2026-06-03 • via Nuitee
M
Margarita Yamileth • couple • mx
8
Pros:

Me encantó lo bien ubicado que está.

Cons:

No tengo comentarios al respecto.

2026-05-22 • via Nuitee
S
SofyVO • solo_traveller • mx
10
2026-05-07 • via Nuitee
C
Carlos Omar • solo_traveller • mx
9
2026-05-07 • via Nuitee
F
Felipe • solo_traveller • mx
8
Pros:

La ubicación muy centrica

Cons:

Me gustaría que tuvieran clima porque el calor es muy intenso

2026-05-07 • via Nuitee
M
Martha Angélica • solo_traveller • mx
7
Regular
Pros:

La ubicación, la decoración del lobby y la atención del valet parking

Cons:

Había polvo en los muebles de madera, no olía a limpio cuando llegamos. Tuvieron que cambiarnos de habitación por que no salía agua caliente en la primera habitación que nos asignaron. Hacía mucho calor y solo había un ventilador de piso.

2026-05-03 • via Nuitee
Y
Yo • solo_traveller • mx
8
旧市街にふさわしい美しい内装は楽しめた。
Pros:

24時間対応で受付、荷物運びも丁寧にしてくれた

Cons:

zocalo（旧市街中央広場）に面しているため車寄せができない。車道からの重い荷物のホテルへの運搬はホテルの人が人力で行なってくれた。
旧市街の2階建の建物で内装も美しいがエレベータはなかった。部屋には扇風機のみ。エアコンはない。

2026-05-03 • via Nuitee
A
Andrea Genoveva • couple • mx
9
Práctico y seguro
Pros:

La ubicacion es excelente, céntrico y los restaurantes cercanos son económicos y ofrecen un excelente servicio.

Cons:

Una luz de la habitación no se apagaba y estaba justo arriba de la cabecera de la cama, lo cual resultó un tanto molesto, se notificó a servicio pero no lo arreglaron, aún así estuvimos dos noches en el hotel. Fuera de eso todo bien.

2026-04-30 • via Nuitee
M
Mauricio • solo_traveller • co
10
2026-04-27 • via Nuitee
P
Pérez • family_with_children • mx
10
Pros:

El trato del personal

2026-04-24 • via Nuitee
E
Emanuel • family_with_children • mx
10
Gran estancia
Pros:

La atención al cliente

Cons:

El Internet, fallaba en ciertos momentos

2026-04-17 • via Nuitee
M
Misael • family_with_children • mx
10
2026-04-10 • via Nuitee
R
R Ventura p • family_with_children • mx
10
Pros:

Ubicación en el portal y el restaurante

Cons:

Todo fue excelente

2026-04-03 • via Nuitee