Tru By Hilton Franklin Cool Springs Nashville

Hotels
•
Tru by Hilton
9.2 (722 reviews)
1001 Knoll Top Lane , Franklin , US
+1 615-814-6440

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great breakfast options
Cons:
Cleanliness concerns
Limited amenities in rooms
Remote location

Categories

Cleanliness
8.68
Some reviews noted cleanliness issues such as blood in the bathroom, affecting overall sentiment.
Service
9.65
Overall staff interactions were positive, with many mentions of friendly and helpful service.
Location
9.19
Generally good location, though some reviews remarked it felt remote and lacked nearby activities.
Room Quality
8.64
Some rooms were clean and comfortable, but issues with dark lighting and outdated features were noted.
Amenities
9.17
Positive reception of breakfast and other amenities like clean gym; however, some missing items like coffee makers in rooms.
Value for Money
8.63
Mixed feelings about pricing relative to amenities, with some calling it overpriced for the value received.
Food and Beverage
9.68
Breakfast was frequently mentioned as great, contributing positively to the overall experience.
Overall Experience
9.99
Many guests expressed a strong desire to return, indicating high overall satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:38

Property Description

Modern Comfort and Convenience
Tru By Hilton Franklin Cool Springs Nashville, Tn offers a contemporary stay in Franklin with easy access to nearby attractions like Ryman Auditorium and the Lane Motor Museum. The air-conditioned rooms with free WiFi provide a comfortable retreat after a day of exploring.

Fitness Center and Entertainment
Stay active at the hotel's fitness center or unwind by playing billiards on-site. The 24-hour front desk, shared lounge, and business center cater to all your needs, ensuring a seamless stay.

Nearby Landmarks and Amenities
Conveniently located near popular spots like the Johnny Cash Museum and Nissan Stadium, and just a short drive from Nashville International Airport, Tru By Hilton Franklin Cool Springs Nashville, Tn is the perfect choice for your next visit to the area.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 722 reviews
Cleanliness: 8.68
Service: 9.65
Location: 9.19
Room Quality: 8.64
Amenities: 9.17
Value for Money: 8.63
Food and Beverage: 9.68
Overall Experience: 9.99
R
Rodney • couple • us
10
Great experience at Tru by Hilton in Cool Springs!
Pros:

The location and the breakfast were very good. We were not disappointed and not far from our destination. The front desk staff was awesome, especially Rhonda. Rhonda was very personable and gave us a great recommendation for dinner.

Cons:

NA

2026-10-13 • via Nuitee
V
Vicky • couple • ca
8
A comfortable, hassle-free stay close to Franklin
Pros:

A great base for exploring Franklin. Easy to get to, in a nice quiet location with plenty of free parking. The staff were friendly, the room was clean and the bed was super comfortable. The free breakfast hit the spot too! Nothing fancy, but everything we needed for a pleasant, hassle-free stay. Would happily stay again!

2026-10-08 • via Nuitee
C
Chantal • solo_traveller • ch
7
Pros:

Das Frühstück war gut und der Einrichtungsstil hat mir gefallen. Alles war sehr sauber.

Cons:

Ich persönlich fand das Bett etwas unbequem.

2026-10-08 • via Nuitee
R
Roberts • couple • us
9
Pros:

Great

Cons:

No microwave in room, prefer to also have coffee in room

2026-09-17 • via Nuitee
S
Steve • couple • us
10
2026-09-11 • via Nuitee
M
Marc Ian • couple • us
8
Very good. Would stay there again.
Pros:

Convenient. very clean, hospitable, helpful, and courteous staff.

Cons:

Would have been nice to have a sofa/love seat or lounge chair in room. Room was someone sparse.

2026-09-10 • via Nuitee
J
Jessica • couple • us
10
Great location and great price!
Pros:

Location and price.

Cons:

The fact the fire detector went off at 3am in the morning and we had to move rooms to escape the alarm going off every 72 seconds.

2026-09-09 • via Nuitee
R
Ronald • couple • us
10
Super clean great value
Pros:

Everything

Cons:

Nothing

2026-09-09 • via Nuitee
K
Kiley • couple • us
10
2026-09-08 • via Nuitee
N
Nancy • couple • us
9
Great location, clean facility, friendly staff
Pros:

Breakfast was great, great location

Cons:

Temperature in the room did not seem to stay cool enough, but it was a pretty hot weekend.

2026-09-08 • via Nuitee
M
Mallory • couple • us
4
Beds clean but like sleeping on a rock.
Pros:

It is right next to the Williamson medical center

Cons:

Beds are terribly uncomfortable and toilets are too low for someone having surgery.

2026-09-04 • via Nuitee
B
Brittany • extended_group • us
5
2026-09-02 • via Nuitee
J
Jennifer • couple • us
10
Pros:

Clean, quiet, nice

2026-09-01 • via Nuitee
M
Miikka • solo_traveller • fi
10
2026-08-30 • via Nuitee
T
Theo • solo_traveller • de
9
Pros:

Ein sehr schönes Hotel

2026-08-26 • via Nuitee
R
rich • solo_traveller • us
10
Pros:

Very clean place and receptionist was very helpful.

2026-08-25 • via Nuitee
G
Giabba • couple • us
10
2026-08-24 • via Nuitee
B
Barb • solo_traveller • us
10
I had a very comfortable stay at this hotel.
Pros:

It was clean (both inside and out) and current. The staff that I encountered were all extremely friendly and competent.

Cons:

Nothing!

2026-08-24 • via Nuitee
E
Erin • solo_traveller • us
8
2026-08-24 • via Nuitee
D
Dilani • couple • us
10
2026-08-22 • via Nuitee