Tru By Hilton Franklin Cool Springs Nashville

Hotels
•
Tru by Hilton
9.2 (708 reviews)
1001 Knoll Top Lane , Franklin , us
+16158146440

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great breakfast options
Cons:
Cleanliness concerns
Limited amenities in rooms
Remote location

Categories

Cleanliness
8.68
Some reviews noted cleanliness issues such as blood in the bathroom, affecting overall sentiment.
Service
9.65
Overall staff interactions were positive, with many mentions of friendly and helpful service.
Location
9.19
Generally good location, though some reviews remarked it felt remote and lacked nearby activities.
Room Quality
8.64
Some rooms were clean and comfortable, but issues with dark lighting and outdated features were noted.
Amenities
9.17
Positive reception of breakfast and other amenities like clean gym; however, some missing items like coffee makers in rooms.
Value for Money
8.63
Mixed feelings about pricing relative to amenities, with some calling it overpriced for the value received.
Food and Beverage
9.68
Breakfast was frequently mentioned as great, contributing positively to the overall experience.
Overall Experience
9.99
Many guests expressed a strong desire to return, indicating high overall satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:38

Property Description

Modern Comfort and Convenience
Tru By Hilton Franklin Cool Springs Nashville, Tn offers a contemporary stay in Franklin with easy access to nearby attractions like Ryman Auditorium and the Lane Motor Museum. The air-conditioned rooms with free WiFi provide a comfortable retreat after a day of exploring.

Fitness Center and Entertainment
Stay active at the hotel's fitness center or unwind by playing billiards on-site. The 24-hour front desk, shared lounge, and business center cater to all your needs, ensuring a seamless stay.

Nearby Landmarks and Amenities
Conveniently located near popular spots like the Johnny Cash Museum and Nissan Stadium, and just a short drive from Nashville International Airport, Tru By Hilton Franklin Cool Springs Nashville, Tn is the perfect choice for your next visit to the area.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 708 reviews
Cleanliness: 8.68
Service: 9.65
Location: 9.19
Room Quality: 8.64
Amenities: 9.17
Value for Money: 8.63
Food and Beverage: 9.68
Overall Experience: 9.99
T
Theresa • couple • us
5
Cons:

It was t up to par for a Hilton

2026-07-04 • via Nuitee
A
Ann • couple • us
10
Enjoyed staying at Tru -- will definitely use your hotel again 😀
Pros:

Your staff was wonderful and we always like having breakfast at the hotel before we head out on the next leg of our trip

Cons:

The air conditioner was very noisy -- took me a while to fall asleep

2026-07-01 • via Nuitee
M
Melanie • couple • us
10
We will definitely book here again next time we visit Franklin. Loved this place!!!
Pros:

Location and that it was rather quiet and very clean

Cons:

Everything was awesome! Maybe would like a pool if I were to add anything.

2026-06-29 • via Nuitee
P
PATRICK • couple • us
10
GREAT
2026-06-26 • via Nuitee
C
Charlene • couple • us
10
2026-06-23 • via Nuitee
N
Nixon • solo_traveller • us
10
2026-06-23 • via Nuitee
M
Molly • solo_traveller • us
9
Pros:

clean

nice bathroom and soaps/shampoos

2026-06-22 • via Nuitee
V
Victoria • solo_traveller • us
9
Cons:

No pool.

2026-06-19 • via Nuitee
P
Paul • solo_traveller • us
10
It was just an overnight stay traveling home from vacation but we enjoyed our stay.
Pros:

The property was in a safe area. The room was spacious. The breakfast was very nice and the receptionist was very helpful and welcoming. The products in the restroom for the shower and the sink were very nice. I would recommend this hotel and location to friends and family. My only problem and I’m sure I’m not the only one but the commode was extremely low and I’m only 5’3 so I couldn’t imagine someone taller and it not be a problem. It’s the first time I’ve ever had this problem.

Cons:

Listed above

2026-06-19 • via Nuitee
T
Travis • solo_traveller • us
10
2026-06-18 • via Nuitee
M
Mike • couple • us
10
2026-06-18 • via Nuitee
L
Luis • family_with_children • us
10
2026-06-10 • via Nuitee
F
Freeman • couple • us
10
2026-06-09 • via Nuitee
D
Debbie • couple • us
10
Enjoyed our stay. Will be back!
Pros:

Did not eat breakfast. Great location
Easy check in and check out.

2026-06-08 • via Nuitee
M
Moe • solo_traveller • us
9
2026-06-08 • via Nuitee
J
Jones • solo_traveller • us
10
2026-05-30 • via Nuitee
C
Cho • family_with_children • us
10
2026-05-29 • via Nuitee
A
Accettulli • solo_traveller • us
10
Pleasant, comfortable and worth the cost.
Pros:

Great location.

Cons:

N/A

2026-05-23 • via Nuitee
C
Christina • extended_group • us
10
2026-05-23 • via Nuitee
O
Otto • solo_traveller • fi
8
2026-05-23 • via Nuitee