Hilton Garden Inn Stoke On Trent

Hotels
•
Hilton Garden Inn
8.5 (4162 reviews)
Potteries Way, Hanley , Stoke on Trent , GB
+44 1782 486960

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Location
Service
Room Quality
Cons:
Cleanliness Issues
Food Quality
Staff Training

Categories

Cleanliness
7.75
Some issues noted with stains in the carpet and sofa bed; overall cleanliness was satisfactory.
Service
8.75
Staff were friendly and attentive overall, but there were delays and some concerns about training.
Location
9.25
Great location noted for proximity to city center and theatre.
Room Quality
8.75
Rooms are spacious and comfortable; however, some minor issues were reported.
Amenities
8.25
Facilities are good, but there were reports of poor bar stock and limited breakfast options.
Value for Money
8.75
Generally considered good value given the location and quality, although some food was disappointing.
Food and Beverage
7.75
Breakfast options were lacking in quality and variety; some guests were disappointed.
Overall Experience
8.75
Despite some issues, guests enjoyed their stay and appreciated the location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 06:56

Property Description

Luxurious Accommodation
Hilton Garden Inn Stoke On Trent offers elegant rooms with modern amenities like flat-screen TVs, air conditioning, and plush bedding. The private bathrooms are stocked with complimentary toiletries, ensuring a comfortable stay for every guest.

Convenient Facilities
Guests can enjoy access to a fitness centre to stay active during their travels. The hotel also provides private parking, a restaurant, and a bar, perfect for unwinding after a long day of exploring the nearby attractions. The 24-hour front desk and luggage storage add to the convenience of staying at this 4-star establishment.

Prime Location
Situated just 6.7 km from Trentham Gardens and within driving distance of popular landmarks like Alton Towers and Capesthorne Hall, Hilton Garden Inn Stoke On Trent offers a central location for guests to explore the area. Book your stay now and experience luxury and convenience in Stoke On Trent.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 4162 reviews
Cleanliness: 7.75
Service: 8.75
Location: 9.25
Room Quality: 8.75
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.75
J
Jakhongir • family_with_children • uz
9
2026-09-19 • via Nuitee
S
steve webber • solo_traveller • gb
10
Pros:

Hotel exelant location for theatre and museam and town centre there is a multi story car park smithfeilds directly oppisite the hotel

Cons:

If u traval with a dog u will have have issues getting a cab to the hotel from railway station as nearly all will refuse to take u there is a bus link 21 from station but is very congested most of time

2026-09-18 • via Nuitee
S
Stacey • family_with_children • gb
3
Not great
Pros:

The bathroom lights

Cons:

The staff where horrific so un welcoming and hostile they gave me a double bed and a single pull out for 4 people and only 3 pillows

2026-09-18 • via Nuitee
J
Jayne • couple • gb
10
Perfect.
Pros:

Honestly I’ve never stayed in such a lovely hotel! Staff were absolutely amazing! Daina was brilliant.

Cons:

Nothing, everything was amazing!

2026-09-18 • via Nuitee
S
Scott • solo_traveller • gb
9
Fancy night stay in Stoke.
Pros:

The hotel must be new as everything seems super modern, fresh and clean. The bedroom was enormous too. We dropped off our bags earlier in the day in a rush, and the process was simple. Check-in later on at 11:30pm was seamless and the receptionist was a good laugh, with great banter.

Cons:

The bathroom was a little smelly at first - a bit sewagey, but that resolved itself eventually. At breakfast there was very little for vegetarians, not even a sausage which is usually the standard.

2026-09-17 • via Nuitee
N
Ndhlovu • couple • zm
9
2026-09-17 • via Nuitee
A
Alex • couple • gb
5
2026-09-16 • via Nuitee
M
Michael • couple • gb
10
Great hotel and friendly staff
Pros:

It was in a great location, walking distance from the theatre.

Cons:

We had a great experience

2026-09-16 • via Nuitee
A
Ademola John • couple • gb
7
2026-09-16 • via Nuitee
C
Chalmers • solo_traveller • gb
10
2026-09-15 • via Nuitee
S
Stuart • solo_traveller • gb
8
2026-09-14 • via Nuitee
L
Lynn • extended_group • gb
10
Very enjoyable.
Pros:

Not applicable

Cons:

The entrance to the car park needs to be explained. We drove around a bit & suddenly found it. No drop off point at the hotel for people with disabilities. My friend had to lug the luggage over in two trips.

2026-09-14 • via Nuitee
S
Stuart • family_with_children • gb
10
2026-09-13 • via Nuitee
D
Daniel • family_with_children • gb
8
Convenient budget hotel for Alton Towers
Pros:

Great breakfast buffet which the kids loved (make your own waffles!)

Cons:

Parking is across the street. But it was fine

2026-09-13 • via Nuitee
M
Melissa • couple • gb
10
2026-09-13 • via Nuitee
S
Sara • solo_traveller • gb
9
2026-09-12 • via Nuitee
R
Richard • family_with_children • gb
8
2026-09-12 • via Nuitee
N
Natalie • family_with_children • gb
8
Great staff n lovely breakfast
Pros:

Great staff n lovely breakfast

Cons:

Had to request more pillows and glasses. Paint peeling off a bit.

2026-09-12 • via Nuitee
H
Heather • solo_traveller • gb
9
Pros:

Breakfast

Cons:

Parking

2026-09-09 • via Nuitee
J
jianling • solo_traveller • gb
1
Disappointing Aftercare and Unfulfilled Refund Promise
Pros:

Very disappointing experience, especially with how the issue was handled afterwards.

During our stay, we experienced repeated problems with the water supply in our room, which caused significant inconvenience to our family. After raising the issue with the hotel, the manager acknowledged the problem and agreed to refund one night's accommodation.

However, despite several follow-ups and multiple communications with the hotel, I still have not received the promised refund.

Problems can happen in any hotel, and I was initially satisfied that the manager took responsibility and offered compensation. What is disappointing is having to repeatedly chase a refund that was already agreed, with no resolution to date.

This has unfortunately changed my overall impression of the hotel. Good customer service is not only about making promises when something goes wrong, but also about following through on them.

Cons:

Very disappointing experience, especially with how the issue was handled afterwards.

During our stay, we experienced repeated problems with the water supply in our room, which caused significant inconvenience to our family. After raising the issue with the hotel, the manager acknowledged the problem and agreed to refund one night's accommodation.

However, despite several follow-ups and multiple communications with the hotel, I still have not received the promised refund.

Problems can happen in any hotel, and I was initially satisfied that the manager took responsibility and offered compensation. What is disappointing is having to repeatedly chase a refund that was already agreed, with no resolution to date.

This has unfortunately changed my overall impression of the hotel. Good customer service is not only about making promises when something goes wrong, but also about following through on them.

2026-09-09 • via Nuitee