Locke at Broken Wharf

Hotels
9.2 (2250 reviews)
2 Broken Wharf Broken Quay House , London , gb
+44 20 3976 7200

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean hotel
Cons:
Issues with cleanliness
Small rooms
Room temperature control problems

Categories

Cleanliness
8.2
Several reviews highlighted issues with cleanliness.
Service
9.7
Some guests found the staff attentive and friendly, though there were instances of disengagement.
Location
10
The location received consistent praise for its convenience and views.
Room Quality
8.7
While some rooms were small, they were described as comfortable; however, issues with heat and space were noted.
Amenities
8.7
Amenities were sometimes found lacking given the price, like insufficient supplies in the room.
Value for Money
8.7
There were mixed feelings about value, with some guests feeling prices were high relative to facilities.
Food and Beverage
9.7
Positive comments were made about the food and beverage options, particularly the café.
Overall Experience
9.9
Overall, guests had a pleasant experience but noted certain drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:51

Property Description

Luxurious Accommodation with Stunning Views

Prime Location near Iconic Landmarks
Discover the convenience of staying just 600 metres from St. Paul's Cathedral and a short distance from Somerset House and Sky Garden.

Modern Amenities for Your Comfort
Enjoy a fully equipped kitchenette with a refrigerator, oven, toaster, and kettle. Stay connected with complimentary WiFi throughout the property.

Exceptional Service and Convenience
Relax in the bar or shared lounge, and benefit from a 24-hour front desk for all your needs. Experience top-notch hospitality at Locke at Broken Wharf.

Experience luxury and comfort at Locke at Broken Wharf - Book your stay now!

Important information:

Please note that different terms and conditions apply to bookings of 10 or more apartments. All our City Studios have frosted glass windows (to keep it private) however, this can reduce natural light.

Dog Stays - We have dog friendly properties where 1 dog of up to 30 kilos is welcome. Registered service animals will be permitted in all locations where notice has been given prior to arrival. Additional charges apply for dogs (excluding registered service dogs) and a completed pet waiver upon check-in is mandatory. It is your responsibility before arrival to check that dogs are permitted at the Property.

Storage of luggage after 23:59 on the day of arrival and/or departure (storage is free until 23.59 pm on the day of arrival and/or departure).

Gym Disclaimer - Guests are now all required to sign a gym disclaimer in order to be able to use the gym. Gym - The use of gym facilities is subject to guests signing a mandatory disclaimer, acknowledging and agreeing to the terms of use of the gym. This policy applies to all properties equipped with gym facilities and the form of disclaimer will be made available to guests at those properties.

We provide a weekly cleaning service for stays of 7 nights or more. We can arrange an additional cleaning service if requested for an additional fee.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People no matter the age stay for £40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 2250 reviews
Cleanliness: 8.2
Service: 9.7
Location: 10
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 9.7
Overall Experience: 9.9
D
Donal • extended_group • ie
8
Great location for London exploring
Pros:

Convenient location

Cons:

Floors had some dust bunnies around the dining area suggesting deep cleans weren’t frequent

2026-07-25 • via Nuitee
M
Megan • couple • nz
1
Fire alarm
Pros:

Location on the Thames was wonderful, though a bit far from many tourist sights.

Cons:

From 8.30pm the fire alarm went off loudly in our room and in the whole building every 5 minutes. We evacuated to ask the staff for an update, but the staff were given no support from management and were under-resourced. They were told to turn off the alarm manually each time, but this did not stop the alarm from going off every 5 minutes. You can appreciate this is a dangerous situation to be in, being unsure if the alarm is for a genuine fire. We had an early train the next morning and were driven crazy by the constant alarms, so we checked out in the middle of the night, asking for a refund — we were instead given an email address that NEVER replied to my requests for a refund for the night.

Some parts of the room were also filthy, with a THICK and significant layer of dust under the bed, which indicated they have never cleaned under it.

Incredibly dissapointing stay, know that if anything goes wrong, noone will support you.

2026-07-24 • via Nuitee
C
Charlene • couple • fr
9
2026-07-23 • via Nuitee
M
Michael W. • solo_traveller • gb
10
Two days in London
Pros:

Location
Room facilities

Cons:

Under the bed was dusty with old tissues.

2026-07-23 • via Nuitee
S
Suzana • solo_traveller • fi
9
Pros:

The room is airconditioned, which was great during the heatwave! Location is very convenient, staff friendly and helpful. I would stay again!

Cons:

One minor nuisance was the noise from the street, it's not a busy street at all at some point in the morning there are vehicles making a lot of noise.

2026-07-23 • via Nuitee
D
Davide • solo_traveller • it
8
2026-07-23 • via Nuitee
S
Stefano • solo_traveller • it
9
2026-07-23 • via Nuitee
M
Müller • solo_traveller • de
9
Cons:

Lage etwas laut aber sehr zentral

2026-07-22 • via Nuitee
G
Gurbaani • solo_traveller • gb
10
2026-07-22 • via Nuitee
H
Hanna • couple • gb
8
Pros:

lovely clean room and good value for money!

2026-07-21 • via Nuitee
A
Amy • solo_traveller • gb
10
Wonderful budget friendly self catering accomodation in London. Close to sites and transport roots. Right on the Thames,
Pros:

Friendly and accommodating staff, all amenities needed for a self catering stay, nice location and great communal areas.

Cons:

I got given a key card for a room that was not ready for me. The staff upgraded me and apologised for the error which I appreciated.

2026-07-21 • via Nuitee
E
Elkington • couple • gb
5
Good location, poor experience
Pros:

It was a good location. It was what we needed for our stay. The was a lovely view of the millennium bridge.

Cons:

After an initial really good impression by the staff, in the afternoon when we returned, one of suitcases (which was in a locked storage area) was given to an other person. The staff member at the desk was very defensive, and didn't say sorry at all. They didn't know what to do in the situation, and it was down to us to get them to work out which guest they gave it to and to ask them to phone them. Thankfully the suitcase was returned.

In the evening we were given incorrect advice about local amenities.

2026-07-20 • via Nuitee
K
Kelly • couple • gb
8
2026-07-20 • via Nuitee
E
Eduardo • family_with_children • no
7
Lost 3 points due to poor cleaning, otherwise 10.
Pros:

The location is excellent, and both the room layout and construction quality are great. Well equipped. Sound and heat isolation were perfect.

Cons:

Cleaning was really poor, and that was the difference between rating it from 10 to 7. There were yellow spots of humidity/mold everywhere in the shower cabinet. The toilet paper provided was wet, and of the worst quality. All the dishes, glasses and cutlery were really dirty, and had to be washed before use.
The TV setup looked fancy, but only youtube worked, none of the channels worked.

2026-07-20 • via Nuitee
J
jodie • couple • gb
7
Pros:

Style was lovely

Cons:

Issues with key card mix up on

2026-07-20 • via Nuitee
O
Omar • solo_traveller • gb
5
Dirty room
Cons:

Clean under the beds and furniture, it hasn't been cleaned in a long time.

2026-07-20 • via Nuitee
S
Steven • couple • gb
8
Fantastic position, clean, large and value for money.
Pros:

Room was larger than expected with small kitchenette and the river view was brilliant. Excellent position by the Millennium Bridge and a short walk to the tube. Bed was comfortable, although a tight fit in the gap and couch was large (a couple of cushions would have been nice), good TV. The cafe and bar downstairs was a lovely added extra and staff were friendly and helpful. For the price in a fantastic position it was great. Thoroughly recommend.

Cons:

Couch needed cushions.

2026-07-20 • via Nuitee
L
Lewis • couple • gb
10
Pros:

Beds are very comfortable. Excellent selection of equipment (ironing and cooking equipment etc). Amazing view of the River Thames.
The breakfast and coffee shop was excellent also.
An excellent stay overall.

2026-07-19 • via Nuitee
L
Lakshnie • couple • gb
8
Would definitely recommend to others- lovely view, room and location
Pros:

This hotel could t be more perfect for a central London stay. We had a gorgeous view of the Thames and the Tate Modern from our window!

It was clean, quiet and comfortable.

Cons:

We felt the room would’ve benefitted from bottled water and a coffee machine. Given the cost of the stay we felt that would have been fair.

I also had let the hotel know it was my wife’s birthday but we didn’t receive any little touches or references to that which was a shame.

The staff were polite but we felt a little like we were checking in and out of a high street hotel which we think could be improved by attention to customer service- especially given the very special setting of the Hotel.

2026-07-19 • via Nuitee
M
Michael • couple • us
9
Great customer service and coffee! The room was comfortable :)
Pros:

The customer service and gym were excellent! The coffee downstairs and the gentlemen working there were awesome. We were grateful for the good food, good service, and good coffee!

Cons:

The dryer did not work and we paid twice for it :( Television and air conditioning in our room also did not work.

2026-07-17 • via Nuitee