The Parlour Inn, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.6 (604 reviews)
101 Wellington Street , Stratford , CA
+1 519-271-2772

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Room quality issues
Service in restaurant could improve
Amenities lacking in rooms

Categories

Cleanliness
8.45
Bathroom was clean and well appointed but some rooms showed age.
Service
9.05
Staff were wonderful and friendly throughout multiple visits.
Location
9.25
Fantastic location, walking distance to shops and theatres.
Room Quality
7.75
Rooms showing age, with some amenities missing.
Amenities
8.05
Limited amenities mentioned; fridge and hooks needed in rooms.
Value for Money
8.25
Good value overall, though some meal prices were on the high side.
Food and Beverage
9.15
Food praised as amazing; restaurant had great offerings.
Overall Experience
8.85
Overall a pleasant stay with a few noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:37

Property Description

Charming Boutique Hotel in the Heart of Stratford

Luxurious Accommodations: Enjoy a comfortable stay in our air-conditioned rooms with modern amenities such as flat-screen TVs, free WiFi, and en suite bathrooms with hairdryers.

Convenient Facilities: Stay active at our fitness centre, and benefit from our 24-hour reception for all your needs. Indulge in snacks and drinks from our on-site vending machines for a quick treat.

Ideal Location: With Avon Theater only 200 metres away and Festival Theatre just 1.2 km from our property, explore the cultural gems of Stratford with ease.

Experience the perfect blend of comfort and convenience at The Parlour Inn. Book your stay now!

Important information:

Please note that the maximum number of rooms that can be booked under 1 credit card is 3 rooms.
Every room after the third will be charged room and tax for the entire stay at time of booking to the credit card provided.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Location

Guest Reviews

8.6
Based on 604 reviews
Cleanliness: 8.45
Service: 9.05
Location: 9.25
Room Quality: 7.75
Amenities: 8.05
Value for Money: 8.25
Food and Beverage: 9.15
Overall Experience: 8.85
S
Schofield • couple • ca
10
Wonderful!
Pros:

It was a lovely hotel with an ambiance which exceeded our expectations.

2026-09-19 • via Nuitee
E
Ernewein • couple • ca
9
Friendly staff
Pros:

Breakfast is pricy ,25.00 per person

Cons:

Room and bed were quite small considering the cost of the room.

2026-09-11 • via Nuitee
P
pansonne • solo_traveller • ca
9
historical charm
Pros:

Comfort,robes and bottled water are nice touches

Cons:

AC noisy and too close to the bed

2026-09-10 • via Nuitee
S
Sotiris • couple • us
10
2026-09-08 • via Nuitee
J
Jennifer • couple • ca
9
Great location,comfortable, friendly, loved having the complimentary shuttle to and from the theatre
Pros:

Breakfast was excellent - good portions and price.

Cons:

Dinner was on the pricey side so only ate there one night

2026-09-08 • via Nuitee
D
Denise • couple • ca
6
I would not go back.
Cons:

The bathroom was dirty. The clerk wiped the floor but the room needed a cleaning.
The food was Ok, not great. Why is it so hard to get a queen or king bed?

2026-09-08 • via Nuitee
S
Suzanne • couple • us
10
2026-09-04 • via Nuitee
M
Margot • couple • ca
5
Very disappointing to receive a room like this when using booking.com
Pros:

Location is very central and easy to walk to restaurants, theatres and beautiful neighbourhoods. Room was clean. Front desk staff were compassionate about our situation but could not switch our room to something better as they were fully booked.

Cons:

So disappointed in the room we were given. Tiny! Because we used booking.com the hotel gave us a room that does not even appear on the hotel's website. I was not even aware that the hotel had a "Standard Queen" room option (Room 206) which apparently is what we booked. I had stayed at this hotel several times in the past and was always pleased. This time the room was tiny, the bed was not a queen size, it was in poor condition with a trough down the middle, there were no decent chairs to sit on (the two looked like old metal dining room chairs repurposed from their banquet hall), and the bathroom was tiny, had no counter to place a make-up bag and only had a shower. Is this standard practice that when you place a reservation through booking.com a hotel is allowed to give you a room that you did not know even existed?

2026-08-31 • via Nuitee
T
Tanaya • family_with_children • ca
6
The best location in this small picturesque city.
Pros:

The location and the on-site free parking.

Cons:

The staff and the room facilities.

2026-08-31 • via Nuitee
R
Robert • couple • ca
10
2026-08-29 • via Nuitee
K
Kimberley • solo_traveller • ca
9
2026-08-27 • via Nuitee
C
Carolynn • extended_group • ca
9
Great location, parking and shuttle services.
Cons:

The facilities are starting to need an upgrade

2026-08-27 • via Nuitee
D
Douglas • couple • ca
9
2026-08-27 • via Nuitee
C
Cathy • couple • ca
10
Proximity and comfort
Pros:

We had a one night stay while in Stratford to see a play. While the room decor was a little dated, it was large and clean. All staff we interacted with were very friendly and helpful.

Cons:

Decor was dated. Lobby was small. It was pouring rain out when we and about 10 others arrived so it made for close quarters. The water at the refreshment stand in the lobby was not hot for tea. Tea dejections were great.

2026-08-24 • via Nuitee
D
Dianne • extended_group • us
1
Abandoned by the Parlour who claimed no knowledge of our reservaation.
Cons:

we arrived with our booking.com reservation in hand. They said they had no record of it and we had to sort it out with booking.com. they took NO responsibility - I later found I had earlier email exchanges directly between me and the Parlour relating to that reservation. They (desk clerk AND manager) gave us NO help in finding another place - until we asked for a suggestion. They abandoned us. And we are repeat visitors. Abysmal reaction on their part. We barely made it to our play, even though we were 1.5 hours early.

2026-08-18 • via Nuitee
M
Martin • couple • gb
9
Stratford itself is a nice little town but may only be worth visiting if you are going to the theatr
Pros:

I liked the decor of the restaurant and the rooms, though others may say that the rooms are a bit old fashioned in their styling

2026-08-15 • via Nuitee
N
Nada • family_with_children • ca
10
Would absolutely return to enjoy this property.
Pros:

1. Location was perfect and everything was walking distance 👌
2. Day staff exceeded expectations and super informative
3. Rooms were clean and comfortable
4. Bathroom hygiene products provided were good quality and towels were good quality
5. Loved the free parking on the premises
6. Loved the outside patio

Cons:

Night staff were not as familiar with the surrounding area after hours and what is available for food. We managed on our own and found a place just down the road

2026-08-11 • via Nuitee
R
Robin • couple • ca
8
Pros:

Location.

2026-08-04 • via Nuitee
C
Christopher • solo_traveller • ca
9
Awesome
Pros:

Location, cleanliness

Cons:

Only had one elevator and it was slow

2026-08-03 • via Nuitee
L
Liz • couple • ca
10
2026-08-03 • via Nuitee