Sable At Navy Pier Chicago, Curio Collection By Hilton

Vista, localização

There was a 'flood' the second night of our stay. We were on the 6th floor, the elevators didn't work. We dd not receive an email or any notice of this. We had to walk down to the lobby which was totally soaked, squishy carpet, crews clearing away water. The place was a mess. We had free breakfast but the restaurant was closed because of 2 ft of water in the kitchen.
Granted, this was not the fault of the hotel. Apparently, a sprinkler pipe test failed. However, the hotel management had no clue how to handle this. NO notice, they didn't offer to walk up the stairs and fetch our luggage ( we had to ask if there was a bellman), NO alternate place for breakfast or even coffee was suggested.

We ended up finding our own alternative, having a nice breakfast and the bellman brought down our luggage, after waiting for 45minutes. I booked 3 rooms for a 70th birthday celebration. The rooms were next to each other, had beautiful views. Beds were comfortable, showers had great water pressure, toiletries were nice, bottled water was replenished. The rooms themselves need some TLC. OLD furniture and cabinetry, black out draperies didn't quite reach across the opening.

The breakfast was order from the menu. We had a voucher for $26/pp which didn't cover the total cost of scrambled eggs, coffee, fruit and bacon. My eggs were cold, coffee was okay. The servers and staff at the restaurant were downright surly.

Overall, this hotel was in a great location if you want to be on Navy Pier and have a phenomenal view of our beautiful city and lake. Very expensive, like everything else. Wouldn't go back.

Location

Labai patiko viešbučio vieta, puikūs vaizdai per vitrininius langus. Puikus susisiekimas su miesto centru ir lankytinais objektais.

Pros

* Updated, spacious room with modern finishes
* Excellent view of the Chicago Navy Pier
* Room itself was quiet despite being near the elevator
* Strong location and easy access to the city
* Overall hotel design and aesthetics are impressive

Cons

* Check-in experience: Request for a quiet high-floor room was only partially acknowledged; placed next to the elevator
* Breakfast policy confusion: Room rate advertised breakfast was included, but it was limited to an $18 daily credit, with most menu items requiring out-of-pocket payment
* In-room water policy: As a Hilton Diamond member, requesting additional bottled water was denied, which is inconsistent with typical Hilton experience
* Breakfast takeaway issue: Voucher could not be used for takeaway despite no clear restriction being communicated at check-in
* Flooding incident: Hotel experienced a sprinkler pipe failure that flooded the lobby and closed breakfast service
* Guests received minimal proactive communication
* Limited compensation (destination fee waived for one day) despite service disruption
* Housekeeping inconsistency: Towels were not replaced after room servicing and required multiple requests over several hours to resolve
* Service responsiveness: Multiple issues required repeated follow-up with staff and front desk before resolution

Overall impression

The property itself is beautiful and well-located, with modern rooms and views. Unfortunately, service execution did not match the standard expected of a Curio hotel.

Across multiple interactions, there appeared to be a lack of consistency, communication, and guest-focused problem resolution. For a premium Hilton brand, expectations are significantly higher, and this stay fell short primarily due to service shortcomings rather than the physical hotel itself.

Location is fantastic , the views are outstanding.
Many sightseeing sites are at walking distance.
Many restaurants just next door.
There also is a food court in the adjacent mall and vending machines for snacks and water.

We had an excellent experience at this hotel. I visited with friends from the office, and we all had a great time.

The service throughout the property was very good, and the staff was professional and attentive. The hotel felt well organized, clean, and comfortable, which made our stay very enjoyable.

Overall, the atmosphere was pleasant and welcoming, and it worked very well for a group visit.

We would definitely consider returning in the future and would recommend this hotel for both business and group stays.

Very clean and friendly staff. Spacious rooms and the views were amazing. Great location if you’re on vacation with family rather than business trip.

Rooms

Very clean and satisfying

If you are able to splurge a little, this is the place to be on a Wednesday or Saturday in the summer time. W the fireworks and family friendly activities we LOVED this hotel. Sign up for Hilton Honors points to start building up toward future stays.

Habitación genial y limpio

My husband and I recently stayed at the Sable at Navy Pier Chicago, Curio Collection by Hilton Chicago, IL, to celebrate his birthday and our anniversary, and I can honestly say this was one of the BEST hotel experiences we have ever had.

From the moment we arrived, everything was beautiful, welcoming, and top tier. The views, atmosphere, cleanliness, and overall experience were absolutely amazing. But what truly made our stay exceptionally memorable was the outstanding customer service we received from Jovan, who handled my reservation.

Jovan went above and beyond to make sure everything was perfect for our special occasion. Professional, kind, attentive, and genuinely caring. In a world where great customer service can be hard to find, Jovan truly exceeded every expectation and made us feel valued and celebrated.

This stay was so wonderful that I would stay here a million times over. We are already planning our next visit!

Thank you, Sable Chicago, for helping create such beautiful memories for us. Highly, highly recommended! ⭐️⭐️⭐️⭐️⭐️

Les chambres avec vue, le resto petit déjeuner, l’emplacement

As everyone notes, the view was amazing, and the room had a window seat so we could watch boats, people, and birds. The room was very clean, but we had no glasses, no cups for the in-room coffee, and only one washcloth for a couple.

Check-in at 4:00 on Sunday took 30 minutes standing in line. Once we got to the front of the line, the agent was friendly. Check-out agent barely looked at us and took phone calls while dealing with us.

The catch--as with many hotels now--is the "resort fee." On the plus side they provide you with a card explaining what you get for the fee. You get $10 off your bill at the restaurant, which we used. There was also a ticket to the ferris wheel, but which we didn't use. However, the "free premium internet," was misleading. "Free" internet was available, but "premium internet" was listed as a charge. I texted the help number which replied "internet is free." Not helpful and not the answer to my question. The list also included "two waters," but the waters in the room clearly had signs saying "$4.00 each" if you were not a Hilton Honors member. So, I had to stop at the desk to ask about that (they were free). But the most ridiculous was the "Free Starbucks takeaway coffee." You get ONE coffee per room, so you have to decide who gets the free coffee! However, the size of the coffee was large enough that we split it. Of course, we had to call housekeeping for cups.... If they offered two coffees of a smaller size, guests would be happier.

I honestly do not understand why hotels are charging resort fees. If you want the money, raise the room rate. Instead, you are setting yourself up for bad reviews and disappointed guests.