The Gissons Hotel - Exeter Airport & M5

Hotels
OYO Rooms
7.2 (925 reviews)
Kennford , Exeter , gb

Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Garden
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Nice and warm room
Fast WiFi
Cons:
No restaurant or bar
Poor cleanliness

Categories

Cleanliness
6.55
Noticed issues with unclean bathrooms and dirty floors.
Service
8.55
Staff was noted to be helpful during check-in and for card assistance.
Location
8.05
Close to amenities, but near a busy road affecting noise levels.
Room Quality
7.05
Room condition was fair with complaints about odors and lack of refurbishment.
Amenities
6.55
Limited due to renovations with no restaurant or bar.
Value for Money
7.55
Considering the conditions, the value was questionable.
Food and Beverage
5.55
No food options due to renovations, impacting the overall stay.
Overall Experience
7.75
Had both positives and negatives, leading to an average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 15:22

Property Description

Luxurious Comfort

Experience unparalleled comfort at The Gissons Hotel with our 660 pocket spring mattresses that adjust to your body's movement, along with plush 700gsm bath towels and soft 350gsm duvets and linen.

Convenient Location

Situated just 1.6 km from the M5 motorway, our hotel offers easy access to Exeter Airport and popular destinations like Exeter and Torquay, making it the ideal base for your travels.

Modern Amenities

Each room at The Gissons features a TV and stylish en suite facilities, ensuring a comfortable and convenient stay for all our guests.

Book your stay at The Gissons Hotel now and indulge in luxury and convenience during your travels.

Important information:

Our restaurant and bar are currently closed until further notice. We apologise for any inconvenience. A range of dining options are available nearby.

Please note that this property is located right next to the A30 road and guests might experience some noise disturbance.

Pre-authorisation will be taken upon arrival to cover for any damages caused to the property. An amount equivalent to the booked room rate will be taken for 1-night stays and 50% of the total room rate for bookings for more than one night.

A surcharge of £25 applies for arrivals after check-in hours.

For any checkin post 10 pm, it is mandatory to contact the hotel pro-actively to check if late checkin is available. This is whole sole consent of the property if they will be in a position to entertain the late check-inPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 925 reviews
Cleanliness: 6.55
Service: 8.55
Location: 8.05
Room Quality: 7.05
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 5.55
Overall Experience: 7.75
M
Marta solo_traveller gb
10
Pros:

Very nice staff, clean room with air conditioning and comfortable bed. Highly recommended 👌

2026-07-25 via Nuitee
S
Scott solo_traveller gb
5
Stop gap on my journey south. Did a job.
Pros:

Air Con, Price

Cons:

Restaurant & Bar closed… for foreseeable future.
Only notified after booking

2026-07-25 via Nuitee
C
Christopher couple gb
10
Comfortable
Pros:

Just off main motorway

Cons:

Good value for money. Good service from Erica

2026-07-24 via Nuitee
G
Guy couple je
5
WYSIWYG, no frills
Pros:

Staff were friendly and keen to help out
Bed was big and comfy,
They had made an effort to install Air con - in this heatwave, that helped
Lots of parking space.
Able to use neighbouring restaurant for full meal if required and good main road links south of Exeter
Served its purpose as a place to crash whilst passing through region.

Cons:

The message came in after booking that the place was being refurbished and so no bar / restaurant or reception staff.
Shower a little quirky with need for a few extra screw fixings.
Bed filled the room

2026-07-22 via Nuitee
J
JEREMY solo_traveller gb
7
Value 4 money
Pros:

Very reasonable rate - room good and clean

Cons:

A tad shabby - particularly car park

2026-07-22 via Nuitee
A
Andrew solo_traveller gb
7
2026-07-21 via Nuitee
D
Derek solo_traveller fr
7
Clean convenient and cheap place to lay your head
Pros:

Very clean and comfortable.
Surprisingly effective freestanding AC.

Cons:

Floor coverings rather let the place down and give the impression of neglect.
No staff, no food and no bar were rather a surprise for somewhere entitled a hotel.

2026-07-21 via Nuitee
A
Anthony couple gb
8
No frills, reasonably priced, convenient.
Pros:

Location convenient

Cons:

Unfortunately restaurant closed, but we were advised well in advance.

2026-07-18 via Nuitee
L
Len solo_traveller gb
6
Done the job
Pros:

Location

Cons:

No food and room extremely hot even though it air conditioner

2026-07-18 via Nuitee
B
Brinley solo_traveller gb
5
2026-07-18 via Nuitee
P
Peter solo_traveller gb
8
Great value for an overnight stay.
Pros:

Convenient location 10 minutes drive from the Quays. Easy check in, good size room with AC.

Cons:

Nothing. Can see that improvement work is underway and this was well communicated.

2026-07-18 via Nuitee
B
Bernard couple gb
7
This hotel suited our needs and the price was exceptionally good.
Pros:

The staff were very friendly and helpful and met all our needs. 'Erica' was easy to get along with.

Cons:

We were in a top room with a very small window, fortunately there was an 'mobile air condition unit' which helped on very hot days and nights. Would have like a table spoon rather than the sticks when making tea. I believe the hotel could do with some updating.

2026-07-18 via Nuitee
K
Kevin solo_traveller es
8
Pros:

Erica was a very kind, friendly and helpful hostess.

Cons:

NA

2026-07-17 via Nuitee
J
James solo_traveller gb
5
Needs work
Pros:

The renewal of internal areas seems to be going well.

Cons:

The noise through the night from furniture moving, doors banging at 03.00 to the traffic outside rendered us more tired than when we arrived.

2026-07-17 via Nuitee
R
Rachel family_with_children gb
6
Value for money
Pros:

The staff were lovely and very helpful. The man on reception carried my case up to my room.

Cons:

The floor boards in the room were damaged and my son hurt his foot, there was a rug down but because it was in the doorway to the bathroom it didn’t cover it.
The air con unit was a god send but when we went to sleep we had to turn it off due to the noise of it.

2026-07-16 via Nuitee
A
Andrew extended_group gb
7
Good Stay
Pros:

Unfortunately no bar or restaurant facilities. If these were available it would have scored higher.

Cons:

No Bar or Restaurant facilities

2026-07-16 via Nuitee
J
John solo_traveller es
1
Never again
Pros:

Nothing

Cons:

No food or drinks available at hotel

2026-07-16 via Nuitee
D
Darren extended_group gb
10
2026-07-16 via Nuitee
H
Hill family_with_children gb
7
Good value comfortable place to stay.
Pros:

Nice clean en-suite rooms. Comfortable bed. Fan and air conditioning unit in room. Tea and coffee making in room. Free parking.Staff member was very helpful and pleasant on arrival.

Cons:

Pity there was no bar or breakfast but we were well aware of this when we booked. Right beside the main road but traffic noise wasn’t an issue overnight for us.

2026-07-16 via Nuitee
E
Eirug solo_traveller gb
9
2026-07-15 via Nuitee