Staybridge Suites Grand Rapids SW - Grandville by IHG

Hotels
•
IHG
8.6 (176 reviews)
3675 POTOMAC CIRCLE SW, Grandville, Michigan, 49418 , Grandville , US
+1 616-406-1600

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Pets allowed

Facilities

Elevator
Fitness facilities
Gift shops or newsstand
Television in common areas
Free breakfast
Safe-deposit box at front desk
Smoke-free property
Wheelchair accessible parking
24-hour business center
Access to nearby indoor pool
See all facilities

Review Highlights

Pros:
Clean rooms
Comfortable beds
Excellent breakfast selection
Quiet property
Nice outdoor patio/firepit area
Good value/pricing
Kitchen-in-room option
Cons:
Washer machines dirty/moldy
Occasional loud, unruly guests and poor enforcement by staff
Hot tub not functioning
Pool door/key access issues
Loud air unit and weak bathroom lighting in some rooms
At least one report of an absent/unhelpful front desk

Categories

Cleanliness
8.9
Many guests explicitly commented that rooms and property were very clean; only notable cleanliness issues were moldy/filthy gaskets in the washers (laundry area).
Service
7.8
Staff generally described as friendly and helpful by multiple guests, but there are several complaints about staff inaction (no response to late-night noise) and an absent/unattentive front desk on at least one occasion.
Location
9
Location noted positively as quieter than nearby Grand Rapids yet close enough to enjoy the area; no significant negative comments about location.
Room Quality
8.5
Rooms described as clean with comfortable beds and good layouts (some with kitchens); a few mentions of loud air units and substandard bathroom lighting.
Amenities
8
Amenities praised (outdoor patio, firepit, kitchen in-room, breakfast bar) but there were a few functional problems reported — hot tub not working, pool door/key issues, and moldy washers.
Value for Money
9.2
Multiple guests commented on excellent value and unbelievable price for the quality; one guest felt it was overpriced after a poor night due to noise.
Food and Beverage
9.1
Breakfast repeatedly described as very good/huge/amazing and food was called great by several guests.
Overall Experience
8.3
Overall stays were characterized as very positive and quiet for most guests, with a minority reporting a severely negative experience due to uncontrolled noise and lack of managerial response.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Recreational Amenities: Dive into our indoor pool, relax in the spa tub, or break a sweat at the fitness center during your stay.

Convenient Facilities: Start your day with a complimentary buffet breakfast and take advantage of amenities like the business center, front desk, and laundry facilities.

Home Away From Home: Unwind in our guestrooms equipped with kitchens, LCD TVs, and complimentary Wi-Fi, offering the perfect blend of comfort and convenience.

Book your stay at Staybridge Suites Grand Rapids SW - Grandville today for a memorable experience near RiverTown Crossings Mall.

Important information:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 80

  • Pets

    Pet max weight (per pet) in kg is 36

See all policies

Location

Guest Reviews

8.6
Based on 176 reviews
Cleanliness: 8.9
Service: 7.8
Location: 9
Room Quality: 8.5
Amenities: 8
Value for Money: 9.2
Food and Beverage: 9.1
Overall Experience: 8.3
J
Joan
10
Pros:

A

2025-10-08 • via Nuitee
A
Adam • family
10
Pros:

We had a great overnight stay. Showers were hot, beds were clean; room smelled fresh, without any heavy fragrances.
Only issue was with the very soiled washers. We had hoped to do a couple loads of laundry but all the machines had moldy/filthy gaskets and smelled bad. Otherwise our stay was good.

2025-10-08 • via Nuitee
J
James
10
Pros:

Very clean. Impressive room.

2025-10-06 • via Nuitee
E
Ermindo • family
10
Pros:

Very nice property would stay here again

2025-10-05 • via Nuitee
J
John
2
Pros:

The room was clean, but there were groups of kids running up and down the hallways, playing in the elevators. There were groups of people sitting outside yelling and screaming at 1am in the morning the kids were banging on the doors as they ran the hallways, at midnight, so NO sleep for us!!! Staff did nothing to stop it even when I asked them too. The place was out of control!
I have nothing good to say about that stay! It was over priced and I got no rest whatsoever! And the management did nothing to help!
It was a waste of time and money to stay there. I would have got more sleep in my car!

2025-10-05 • via Nuitee
K
Kelly • family
10
Pros:

Nice rooms, clean and quiet.

2025-10-05 • via Nuitee
A
Antoinette
10
Pros:

This was our first stay at one of your hotels but we'll definitely be back! Beds were super comfy. Entry, lobby, garden, and outdoor area with a patio, firepit, and seating were all beautiful. Super quiet - we didn't hear a peep out of our neighbors and didn't hear any of the dogs staying at the hotel. The breakfast selection was huge.

2025-10-05 • via Nuitee
C
Cindy
10
Pros:

This was by far a great stay and unbelievable price for such an upscale hotel. We will be back

2025-09-29 • via Nuitee
R
richard
10
Pros:

clean room, quiet, all in order

2025-09-29 • via Nuitee
T
Troy • partner
10
Pros:

Great stay that is quieter than Grand Rapids but close enough to enjoy the day.

2025-09-25 • via Nuitee
L
Lauren
10
10/10!
Pros:

We were here viewing the area since I am being transferred out here for work and staying here was amazing! we felt at home and it was soo quiet! I love that in a hotel!

2025-09-21 • via Nuitee
D
Darlene
10
Pros:

We had a very pleasant stay.

2025-09-21 • via Nuitee
J
jaehyuk
10
Pros:

I will stay here next time.

2025-09-21 • via Nuitee
J
Joey
10
Pros:

Nice accommodations, and great breakfast

2025-09-21 • via Nuitee
P
Patricia • family
10
Pros:

Breakfast bar was amazing!

2025-09-15 • via Nuitee
M
Marco • partner
10
Pros:

The doors to the pool area were not working with guest keys or with staff keys. Very busy Labor Day weekend.

2025-09-09 • via Nuitee
M
mary
10
Family get away day
Pros:

This was just a little get away day for the 3 of us I was super impressed with the staff the size of room and the cleanliness of the whole propertyI guarantee we will return A++ experience

2025-09-06 • via Nuitee
K
Katie • family_with_children
10
Pros:

Super nice m, we enjoyed our stay!!!!

2025-09-06 • via Nuitee
P
Pamela • family
8
Pros:

We enjoyed our stay very much, breakfast was good, and the room was clean. The only thing that we found odd, was the air unit was very loud and the bathroom has substandard lighting.

2025-08-31 • via Nuitee
J
Jennifer
6
Pros:

The property is really nice and our room was clean. Breakfast was average. The front desk clerk was ok…said all the right things but not overly pleasant. The hot tub did not work properly so that was disappointing. When we went to the desk to report it nobody was there.

2025-08-22 • via Nuitee