Holiday Inn Express & Suites - Lancaster - Mount Joy by IHG

Hotels
•
Holiday Inn Express
9.1 (492 reviews)
1550 East Main Street , Mount Joy , us
+1 717-653-0101

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and accommodating staff
Cons:
Breakfast could use variety
Location might be a bit far for some attractions

Categories

Cleanliness
9.33
Overall very clean, with repeated mentions of cleanliness in reviews.
Service
9.5
Staff was friendly and accommodating; several reviews highlight excellent service.
Location
8.84
Some reviews noted the location as far from some attractions; generally convenient for guests.
Room Quality
9.29
Rooms are described as spacious, clean, and comfortable.
Amenities
8.82
Amenities such as the breakfast and pool were positively highlighted, though some suggested improvements.
Value for Money
9.28
Good quality for the price, as reflected in positive reviews.
Food and Beverage
8.33
Breakfast varied in quality across reviews; some found it lacking.
Overall Experience
9.4
The overall sentiment is very positive, with many guests expressing intention to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:52

Property Description

Convenient Location
Located just a short distance from popular attractions such as Wheatland, Fulton Theatre, and Central Market, Holiday Inn Express & Suites - Lancaster - Mount Joy, an IHG Hotel offers a prime location for guests to explore the area.

Modern Amenities
Enjoy the convenience of an indoor pool, 24-hour front desk, free WiFi, and a business centre during your stay at Holiday Inn Express & Suites. The rooms are equipped with a desk and a safety deposit box for your comfort and security.

Nearby Attractions
Explore nearby attractions like Landis Valley Museum, Dutch Wonderland, Amish Farm and House, and American Music Theatre Lancaster, all just a short drive away from the hotel.

Ready to experience comfort and convenience in Mount Joy? Book your stay at Holiday Inn Express & Suites - Lancaster - Mount Joy, an IHG Hotel today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 492 reviews
Cleanliness: 9.33
Service: 9.5
Location: 8.84
Room Quality: 9.29
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.33
Overall Experience: 9.4
M
Mary C • couple • us
7
Pros:

Easy to get to.

Cons:

The price

2026-07-20 • via Nuitee
C
Colleen • family_with_children • us
10
2026-07-20 • via Nuitee
J
JOSEPH • couple • us
10
2026-07-20 • via Nuitee
J
Joshua • family_with_children • us
8
Minor hiccups, but nothing’s perfect. Would stay again.
Pros:

Property was in a good location. Six minutes to Spooky Nook which was definitely a plus. Lot of restaurants nearby with great variety. It was newer so that was definitely a plus.

Cons:

When we arrived to our room, we noticed the bathroom curtain was dirty. Also, there was food left in the refrigerator. When we addressed the shower curtain with the front desk, she said she would change it. We came back from our game, it had not been changed. Went to the front desk, and they gave me a brand new curtain.

2026-07-13 • via Nuitee
K
Kum Fei • solo_traveller • au
5
Double Payment.
Pros:

The hotel is tidy and peaceful.

Cons:

The staff didn't bother to check the customer's hotel payment, which was booked through Booking.com. The reception claimed the card was declined, despite having proof of payment, and refused to accept it. It's not entirely the hotel's fault, but they should at least try to resolve the issue between Booking.com and the hotel.

2026-07-07 • via Nuitee
A
Amber • solo_traveller • us
10
Pros:

Hotel was very quiet and clean, staff was friendly and helpful, room was clean and comfy and the breakfast was amazing!

2026-07-03 • via Nuitee
R
Rencia • extended_group • za
2
Cons:

Very disappointing experience.
We booked a King Room with a sofa bed for three adults, but when we arrived, we discovered that the “sofa bed” was actually just a chaise/couch and could not be used as a bed. The front desk staff told us they couldn’t help and that we had to contact Booking.com ourselves.
After contacting Booking.com, we were initially told that the hotel would not approve the room change request because the supervisor was not available until the following morning. After a lengthy discussion, we were eventually moved to another room.
The next morning, we spoke with the supervisor, who confirmed that we had been given the wrong room and that it did not have a sofa bed—it had a chaise. This made the situation even more frustrating, as we felt we had not been given accurate information the previous evening. The entire experience was unnecessarily stressful and disruptive, and customer service was very disappointing.
I would not recommend this property based on how this issue was handled.

2026-07-02 • via Nuitee
K
Katrina • family_with_children • us
8
Overall pleasant stay. Lots to see in the area.
Pros:

Proximity to Spookynook Sports

Cons:

Soft pillows, room had a slight odor upon arrival

2026-07-01 • via Nuitee
C
Carlin • solo_traveller • us
10
Pros:

The location, cleanliness

Cons:

Wish they had conjoined rooms and or family suites

2026-06-30 • via Nuitee
M
Mary • solo_traveller • us
10
2026-06-22 • via Nuitee
S
Salvador • couple • us
10
2026-06-19 • via Nuitee
S
Saundra • couple • us
8
2026-06-18 • via Nuitee
S
Saundra • couple • us
8
2026-06-18 • via Nuitee
M
Muniz • solo_traveller • us
10
Pros:

Cleanliness of hotel its 6 years old but looks brand new.

Cons:

Upset I missed breakfast heard it was fantastic.

2026-06-11 • via Nuitee
T
Theresa • family_with_children • us
5
Too expensive hotel
Pros:

Too expensive. I don't honk when I booked this hotel the price was that high. They raised the price.

Cons:

Too expensive

2026-06-08 • via Nuitee
T
tombP912XY • Couples • Rochester, Finger Lakes, New York
4
Probably Better Options
Pros:

We chose this hotel based on their overall online rating and the fact there aren’t many options right in Mt Joy. I wish I had read some of the reviews since other guests reported some of the same problems we found over the last few years. While the hotel appears to be immaculate at first glance it’s the details that tell a different story. We stayed in room 411. The shower had black mold in the corner and yellow grunge on the wall underneath the bottom shower shelf along with the outside bottom edge of the door. Additionally, the bathroom exhaust fan had a good amount of dust on it. The sink counter looked like someone sat on it since the sides were pulled away from the countertop. Not a good look. The room also smelled of heavy disinfectants.

We were going to use the pool but found it very cloudy and stuff floating around in it and on the bottom. The inside hallway going to it had a mouse bait trap on the floor near an exterior door.

Sign on the main front door indicated they don’t rent to customers within 25 miles of the hotel due to past problems but did not elaborate what those problems were leaving them to your imagination. Not very welcoming. Booths in breakfast area had seat covers on them that kept sliding off.

On the plus side check in and check out went quickly and the grounds outside were perfectly manicured and looked great. However, based on the other conditions found we will try one of the many hotels in Lancaster next time.

2026-06-05 • via Tripadvisor
S
Stanley • solo_traveller • us
10
Everything was perfect a 10
Pros:

Everyone was extremely friendly. We went for my sons graduation. The hotel recommended a place to eat
Aws pool. E

Cons:

Love everything

2026-06-01 • via Nuitee
T
Taneisha • solo_traveller • us
8
Pros:

Clean room and helpful staff. Breakfast was ok.

2026-05-29 • via Nuitee
L
Linda • solo_traveller • us
9
It was too short.
Pros:

Breakfast choices were very good. All the grab bars in the shower were excellent.

2026-05-12 • via Nuitee
J
john • couple • us
10
Very comfortable and the process painless thank you
Pros:

Food was good

Cons:

The price

2026-04-27 • via Nuitee