Orchid Hotel, Epsom Surrey, Sure Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.6 (1313 reviews)
272 Kingston Road Epsom , Epsom , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Family rooms
Luggage storage
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Helpful and friendly staff
Good location
Cons:
Cleanliness issues
Limited food options

Categories

Cleanliness
6.49
Some mentions of tired bathrooms and bedbugs indicate cleanliness issues.
Service
9.46
Numerous reviews praised staff for being friendly, helpful, and accommodating.
Location
9
multiple guests highlighted the excellent location of the hotel, making it convenient for their needs.
Room Quality
6.95
Rooms noted as comfortable, though some described them as needing a refurbishment.
Amenities
6.98
Basic amenities mentioned, including WiFi which had issues.
Value for Money
7.94
Guests felt that the hotel provided good value for the price paid.
Food and Beverage
6.49
Food options are basic and several reviews noted the lack of breakfast.
Overall Experience
7.46
Guests had a generally positive experience with some notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:48

Property Description

Modern Comforts and Convenient Location

Luxurious Amenities: Enjoy a comfortable stay with Hypnos beds, free Wi-Fi, and flatscreen TVs in every room. Pamper yourself with ensuite baths, hairdryers, and complimentary toiletries.

Convenient Services: Benefit from a 24-hour front desk and free parking during your stay. The hotel's location just 2.1 km from Nonsuch Park offers a peaceful retreat, while still being close to attractions like Walton-on-the-Hill.

Easy Access: With London Heathrow Airport just 18 km away, traveling to and from Orchid Epsom is a breeze. Experience a blend of modern convenience and relaxation at our hotel.

Book your stay at Orchid Epsom; Sure Hotel Collection by Best Western now for a memorable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 1313 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9
Room Quality: 6.95
Amenities: 6.98
Value for Money: 7.94
Food and Beverage: 6.49
Overall Experience: 7.46
D
Dieter • solo_traveller • de
4
Cons:

Bad alt

2026-06-05 • via Nuitee
C
Caylee • family_with_children • gb
9
2026-06-05 • via Nuitee
T
thomas • solo_traveller • gb
8
2026-06-02 • via Nuitee
H
Heidy • solo_traveller • gb
4
Pros:

Plenty of free parking

Cons:

The room was 27 degrees and there was no cooling/heating system. We left the window and fan on all night but it only managed to get to 24 degrees. As we were on the first floor there is only a roof window so leaving this open meant the sun was also in the room by 4:30am.
Only electricity plugs were on desk, not near the bed.
Bathroom was very worn and needs a refresh

2026-06-01 • via Nuitee
J
Jan • family_with_children • gb
1
Extremely disappointed with customer service
Pros:

Nothing. The hotel refused to cancel our booking after misleading information about their breakfast. We did not attend / stay at the hotel.

Cons:

The hotel refused to cancel our booking after misleading information about their breakfast. We did not attend / stay at the hotel.

2026-06-01 • via Nuitee
M
Mick • couple • gb
8
Very pleasant and comfortable stay . Great location and friendly staff !
Pros:

Location and friendly staff

Cons:

No air Conditioning. It was a hot weekend !

2026-06-01 • via Nuitee
R
Radana • solo_traveller • cz
10
Pleasant stay in a nice place
Pros:

Spacious, clean room; quite comfortable beds; coffee, tea in the room; very friendly and helpful staff; 24/7 reception, parking at the hotel, restaurant right next to the hotel, quite a quiet place

Cons:

The equipment could be supplemented with a mini fridge

2026-06-01 • via Nuitee
G
George • solo_traveller • gb
6
2026-05-31 • via Nuitee
R
Rol B • solo_traveller • gb
7
Pros:

Handy location, plenty parking, pub next door, good overnight stop

Cons:

Plug jammed in sink, bath/shower in disrepair. Ok for the price though.

2026-05-31 • via Nuitee
G
George • solo_traveller • gb
6
2026-05-31 • via Nuitee
P
Pauline • couple • gb
10
The staff here are always accommodating friendly and nothing is too much
Pros:

The location to pub next door
And pub next door now has sky sports

2026-05-31 • via Nuitee
E
Elaine • solo_traveller • gb
8
2026-05-31 • via Nuitee
M
Manzoor • solo_traveller • gb
5
2026-05-30 • via Nuitee
M
Manzoor • solo_traveller • gb
8
2026-05-30 • via Nuitee
J
Jacqueline • family_with_children • gb
7
Was ok for 1 night
Pros:

Beds were comfortable good parking

Cons:

Tired

2026-05-29 • via Nuitee
Y
Yvonne • solo_traveller • gb
5
2026-05-28 • via Nuitee
L
Lydia • solo_traveller • gb
1
Terrible
Cons:

My Room was so hot I couldn’t sleep

2026-05-27 • via Nuitee
W
Wilaiporn • family_with_children • gb
10
Excellent
Pros:

Desk staff was top notch. Very nice and very helpful. A pleasure. Shower was one of the best I had.

Cons:

Nothing

2026-05-25 • via Nuitee
P
Priscila Sousa80 • solo_traveller • gb
3
2026-05-25 • via Nuitee
L
Lurenthiren • solo_traveller • za
7
Clean hotel
Pros:

Beds were comfy. Staff was excellent, very friendly and rooms were clean.

Cons:

Pillows were a bit flat and renovations in the bathroom could have been done with more care, grouting on the tiles were poorly done ( not cleaned off)

2026-05-25 • via Nuitee