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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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24-hour front desk
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Heating
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Family rooms
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Luggage storage
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Facilities for disabled guests
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Key access
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
Review Highlights
Categories
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Property Description
Modern Comforts and Convenient Location
Luxurious Amenities: Enjoy a comfortable stay with Hypnos beds, free Wi-Fi, and flatscreen TVs in every room. Pamper yourself with ensuite baths, hairdryers, and complimentary toiletries.
Convenient Services: Benefit from a 24-hour front desk and free parking during your stay. The hotel's location just 2.1 km from Nonsuch Park offers a peaceful retreat, while still being close to attractions like Walton-on-the-Hill.
Easy Access: With London Heathrow Airport just 18 km away, traveling to and from Orchid Epsom is a breeze. Experience a blend of modern convenience and relaxation at our hotel.
Book your stay at Orchid Epsom; Sure Hotel Collection by Best Western now for a memorable experience!
A deposit may be required at the property.
Location
Guest Reviews
The location
The staff weren’t helpful at all. Asked for an iron and board and they said they didn’t have one in the whole hotel. Our room was near reception and during the night there were kids running up and down the corridor and kept trying the door to get in and reception did nothing Also the people above were running around like elephants when we raised this nothing was done
The breakfast wasn't nice and basic.
The room was very basic
The pillows were uncomfortable
close to town and attractions
pillows where lumpy like had rocks in them asked for new ones was given folded sheets to use
the temperature was 30 in the room 1 small fan so noone had any sleep that night
but other rooms fave AC this should be in all rooms
no fridge in the room surly this is standard now
room so hot cant keep anything cool
breakfast was disgusting dont waist ur money and add it on there is a cafe 2 mins away with great good
it was yoghurt one had exploded with the heat
and veggie sticks in a roll
It was close to our next day activity
No ac, very noisy, mattresses were terrible and the packed breakfast was undercooked and disgusting the yogurt was off. Very disappointed
Quiet. Safe. Good location. Clean.Comfortable.
I did know when I requested an upstairs room that it would be warm- thermostat said 30 degrees for most of the night (this had been the day time temp). This may be something that other travellers wish to consider.
Front of house staff member was less competent than on my previous stays but trying to be helpful. Maybe a training need.:)
Close to the train station Stoneleigh
Family room
Mattresses old and worn out, old carpets
Narrow room, only one hook for towels which can be tricky considering we were a family of five
No proper breakfast
Breakfast was a little disappointing, there no dinning room and you had to order the night before. The taps in the bathroom didn’t turn off unless you realy forced them, then my wife couldn’t turn them on. The heater in the room was badly dented. The mattress on the bed was very noisy and the room was very hot.
Staff were very friendly and the location suited us as it was in walking distance from the relatives we were visiting. The hotel is reasonably quite for saying it’s located on a busy duel carriageway.
The size of the room was nice
Felt the room was in some need of TLC (updating) as certain things looked worn out. There wasn't enough breakfast options for our little girl we had to go next door to the pub so she could have a proper breakfast. Which is totally unfair on her plus what you are paying for the room we expected much more.
Beds were terrible our daughters bed was really slanted how the hotel think this is acceptable I don't know she had to stay in bed with us, breakfast stated included in your stay and we was given a microwave bacon roll which I did not see stated anywhere when booking
Bathroom was absolutely disgusting mold everywhere and grime
Bathroom
Beds
Breakfast
Vriendelijk personeel
Vieze meubels
Location was lovely
One of the beds were broken
Far too hot with no air con
Bathroom was decorated very poorly the bathroom floor was dirty
Location was good for our needs
Basic and looking tired and shabby
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