Orchid Hotel, Epsom Surrey, Sure Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.6 (1397 reviews)
272 Kingston Road Epsom , Epsom , GB
+44 20 8394 3800

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Luggage storage
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Helpful and friendly staff
Good location
Cons:
Cleanliness issues
Limited food options

Categories

Cleanliness
6.49
Some mentions of tired bathrooms and bedbugs indicate cleanliness issues.
Service
9.46
Numerous reviews praised staff for being friendly, helpful, and accommodating.
Location
9
multiple guests highlighted the excellent location of the hotel, making it convenient for their needs.
Room Quality
6.95
Rooms noted as comfortable, though some described them as needing a refurbishment.
Amenities
6.98
Basic amenities mentioned, including WiFi which had issues.
Value for Money
7.94
Guests felt that the hotel provided good value for the price paid.
Food and Beverage
6.49
Food options are basic and several reviews noted the lack of breakfast.
Overall Experience
7.46
Guests had a generally positive experience with some notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:48

Property Description

Modern Comforts and Convenient Location

Luxurious Amenities: Enjoy a comfortable stay with Hypnos beds, free Wi-Fi, and flatscreen TVs in every room. Pamper yourself with ensuite baths, hairdryers, and complimentary toiletries.

Convenient Services: Benefit from a 24-hour front desk and free parking during your stay. The hotel's location just 2.1 km from Nonsuch Park offers a peaceful retreat, while still being close to attractions like Walton-on-the-Hill.

Easy Access: With London Heathrow Airport just 18 km away, traveling to and from Orchid Epsom is a breeze. Experience a blend of modern convenience and relaxation at our hotel.

Book your stay at Orchid Epsom; Sure Hotel Collection by Best Western now for a memorable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.6
Based on 1397 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9
Room Quality: 6.95
Amenities: 6.98
Value for Money: 7.94
Food and Beverage: 6.49
Overall Experience: 7.46
K
Keely • solo_traveller • gb
7
2026-09-19 • via Nuitee
G
gorrell • family_with_children • au
9
Arriving jetlagged from a long flight I was met by friendly people and a very comfy bed!
Pros:

The breakfast is good value.
The staff went out of their way to be helpful and friendly.
There is a friendly pub next door that is quiet and serves good meals.

Cons:

A fridge in the room would be helpful.

2026-09-15 • via Nuitee
J
Jermane • solo_traveller • gb
6
2026-09-15 • via Nuitee
G
Graham • solo_traveller • gb
6
Very disappointed not good value.
Pros:

The Yogurt I had in my breakfast bag was nice.

Cons:

The bed was far too low. Breakfast was a bag delivered to your room with a bacon roll that had been warmed up in a microwave. Plus a yogurt and a fruit juice. when booked it didn’t say it wasn’t a proper breakfast.Very disappointing. Some of the tiles in the bathroom had been replaced and didn’t match the bottom of the bath was damaged and the taps on the sink were the wrong type for disabled people. So overall very disappointed for £80.00.

2026-09-14 • via Nuitee
J
Jacqui • solo_traveller • gb
5
Not great
Pros:

Good position for public transport. Staff friendly

Cons:

So-called breakfast, room bland, no blind at velux window, bed too soft, tv hardly working

2026-09-14 • via Nuitee
M
Michael • couple • gb
9
Will use again if needed
Pros:

Very helpful staff and a excellent pub next door for food in the evening car parking no problem

2026-09-13 • via Nuitee
M
Michael • couple • gb
7
2026-09-12 • via Nuitee
C
Conor • couple • ie
8
2026-09-11 • via Nuitee
C
Churchy3000 • solo_traveller • gb
5
2026-09-10 • via Nuitee
S
Sara • solo_traveller • gb
10
2026-09-10 • via Nuitee
P
Peter • solo_traveller • gb
5
Ok for 1 night but would not return
Pros:

location

Cons:

very tired bathroom very old and in need of refurb. Nowhere for a breakfast

2026-09-10 • via Nuitee
D
Darren • couple • gb
10
Great
2026-09-10 • via Nuitee
L
Lucie • couple • gb
10
Everything it needed to be
Pros:

Loved the location convenient to pub and railway stations stoneleigh

Cons:

Mustafa was so welcoming and extremely friendly and kind and very lovely member of staff a real credit to your establishment

2026-09-08 • via Nuitee
P
Phillip Surman • couple • nz
7
Pros:

All we needed

Cons:

More power points

2026-09-08 • via Nuitee
J
Johan • family_with_children • fr
9
2026-09-05 • via Nuitee
L
Laura • family_with_children • gb
10
2026-09-04 • via Nuitee
J
James • solo_traveller • gb
10
2026-09-04 • via Nuitee
L
Laura • family_with_children • gb
10
2026-09-04 • via Nuitee
K
Karen • family_with_children • gb
10
Friendly & enjoyable
Pros:

Everything for a lovely experience, receptionist was so friendly & helpful when we checked in.
He was brilliant with my autistic Grandson , my grandson said thank you to him ( it was the first time he said the word)
Morning receptionist very friendly too , had our breakfast delivered to our room.
Definitely be staying again.
We were in room 6 so I do hope staff see this & thank you so much we will definitely stay again.

Cons:

There was nothing to not like

2026-09-02 • via Nuitee
N
Nicola • couple • gb
5
Would not stay again! Head to a Premier Inn instead!
Pros:

Free parking on site
Location to local attractions

Cons:

The smell in the bathroom was horrendous!
The smell of damp - the flooring Lino clearly needs replacing.. it was revolting. It actually made us gag!
The floor had sunken patches.
Bath stained Mold and heavy limescale
Bathroom needs totally replacing.

2026-09-02 • via Nuitee