EQ Kuala Lumpur

Hotels
9.8 (2806 reviews)
Equatorial Plaza, Jalan Sultan Ismail , Kuala Lumpur , my
+60 3-2789 7777

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Comfortable rooms
Nice amenities
Beautiful view
Cons:
Food quality inconsistent
Limited access to hotel facilities due to private events

Categories

Cleanliness
9.51
Overall cleanliness was satisfactory, though there were some issues such as wood found in salad.
Service
9.98
Staff was generally helpful and attentive, with a few exceptions in restaurant service.
Location
10
Convenient location near tourist spots and shopping, as well as positive remarks about the view.
Room Quality
9.97
Rooms are described as nice, comfortable, and clean, with some good amenities.
Amenities
10
Amenities such as the pool and jacuzzi received positive mentions.
Value for Money
9.96
Positive feedback on value for money based on location and service.
Food and Beverage
9.01
Mixed feelings about food quality, particularly with some items being overcooked.
Overall Experience
10
Overall experience was positive despite a few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:49

Property Description

Luxurious Accommodations and Stunning City Views
EQ Kuala Lumpur offers 5-star rooms with modern amenities, providing guests with a comfortable stay and breathtaking city vistas.

Relaxation and Fitness Options
Guests can unwind in the year-round outdoor pool, sauna, and garden, or stay active in the fitness centre.

Culinary Delights and Cultural Experiences
Enjoy a diverse culinary journey with Japanese, Malaysian, and Asian cuisine at the on-site restaurant, offering vegetarian and halal options for all guests.

Book now for an unforgettable stay at EQ Kuala Lumpur and experience luxury in the heart of Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 4 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for MYR 34.50 per person per night when using an existing bed.
    People 1 year old and over stay for MYR 128 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 2806 reviews
Cleanliness: 9.51
Service: 9.98
Location: 10
Room Quality: 9.97
Amenities: 10
Value for Money: 9.96
Food and Beverage: 9.01
Overall Experience: 10
X
Xiaoqun • family_with_children • kh
1
Pros:

非常不满意，乱扣费

2026-07-24 • via Nuitee
I
Ian • couple • gb
10
Fantastic people, great location.
Pros:

The hotel is central, modern and high quality. However, it is the staff who make it, they couldn’t be more warm, welcoming and helpful. They seemed to genuinely care that you had a great stay in their hotel and in Malaysia. Definitely above and beyond.

Cons:

Nothing really.

2026-07-23 • via Nuitee
M
Marzella • couple • de
10
2026-07-23 • via Nuitee
B
Bader • couple • sa
10
2026-07-23 • via Nuitee
J
Jonathan • family_with_children • gb
9
Exceptional hotel in a great location - would book again!
Pros:

A really fantastic hotel - we loved every minute of staying there. Super friendly staff, great breakfast, awesome pool and gym facilities

Cons:

If I had to mention one thing: it was a shame that we could visit the bar on floor 51 with our teenage kids. Understand the licensing restrictions but would have been great to go up there for a soft drink to see the view.

2026-07-23 • via Nuitee
M
Mohd Azuar bin Awang • solo_traveller • my
10
2026-07-23 • via Nuitee
N
Nathalie • family_with_children • nl
10
2026-07-22 • via Nuitee
B
Benjamin • solo_traveller • sg
9
Excellent facilities and services
Pros:

Location was good, close to KLCC. Facilities were exceptional - infinity swimming pool and the sanctum facilities at 29th floor. The tropical monsoon shower was something new to me and I enjoyed it. No chance to use the gym but it looked big and well equiped. I stay at room 4613 and it was clean, neat and modern, with a view of twin towers. Lift was working. Staff were friendly and helpful. Wifi was stable. Hot water supply was consistent. Huge bathtub, hand shower and rain shower. Comfortable bed. No noise from neighbouring rooms. Given non smoking room as requested. TV- good selection of local and international channels, and impressed with on demand movie option. Breakfast had good spread - was impressed with promotion of local dishes - staff dressed in traditional costume to serve Nasi Lemak, live station for Roti Canai and teh tarik was available. Went to the lounge (Blue) on the 51st floor and enjoyed the live performance . View of the KL city from 51st floor bar/lounge was fantastic.

Cons:

2 small points
1. Received a WhatsApp message a few days from EQ before my stay to tell me that there was a promo for other services (spa etc) guests who booked directly with EQ. I replied to say I had booked via Booking.com and had no replies after from EQ. Suggest to check internally if the guest is eligible first before reaching out. Was slightly disappointed with the no replies.

2. I had a late check and found that my TV was not responding to the remote control. It also reflected the previous guest's name instead of mine. Had to call front desk a few times around 1am before the call was answered and they sent an engineer. The engineer told me it was the TV box will sometimes hang and cause this to happen. Nonetheless, impressed with that this non-urgent service was available at the wee hours. Overall, well done!

2026-07-19 • via Nuitee
M
Mathew • couple • au
10
2026-07-19 • via Nuitee
E
Estelle • family_with_children • fr
10
2026-07-18 • via Nuitee
J
Jan • family_with_children • fr
10
Phenomenal
Pros:

Exceptional Hotel with an unseen cost to value. Infinity pool is unbelievable.

2026-07-16 • via Nuitee
B
Boussouf • solo_traveller • dz
10
2026-07-16 • via Nuitee
A
Ariff • couple • my
10
2026-07-15 • via Nuitee
A
AYED • solo_traveller • sa
10
2026-07-13 • via Nuitee
J
Jone • solo_traveller • ch
10
Alla scoperta di Kuala Lumpur
Pros:

La posizione centralissima e la vista sulle Petronas: vale la pena scegliere una camera che la offra!
Piacevole anche la vasca idromassaggio con acqua tiepida.

2026-07-13 • via Nuitee
M
muhammad • solo_traveller • my
7
2026-07-12 • via Nuitee
M
MEIFANG • extended_group • tw
4
Pros:

地點還算可以

Cons:

在吉隆坡這個價格不算便宜。但房間好小也沒有任何其它的服務，雖然在30樓。但陽台外只能看到對面大樓。而且還是有一堆欄杆。實在不推薦。好後悔選了這裡。

2026-07-10 • via Nuitee
D
DR VISHAL • extended_group • gb
8
Staff service is their true strength!
Pros:

Hafiz at the Breakfast bar went to extra lengths to cater to my daughter’s food allergies !
Belinda at the main desk was amicable and helpful

Cons:

Smaller lobby

2026-07-10 • via Nuitee
S
Steven • solo_traveller • fr
7
2026-07-09 • via Nuitee
J
Jared • couple • za
9
Great location, food and views
Pros:

Great location. Close to everything you need. Very good views in a quieter area compared to other hotels.

Cons:

Nothing worth mentioning. It was very good

2026-07-08 • via Nuitee