Share this hotel
Facilities
Property facilities
-
WiFi available
-
Free WiFi
-
Parking
-
Non-smoking rooms
-
Air conditioning
-
24-hour front desk
-
Restaurant
-
Room service
-
Heating
-
Terrace
-
Family rooms
-
Pets allowed
-
Lift / Elevator
-
Luggage storage
-
Bar
-
Facilities for disabled guests
-
Meeting/banquet facilities
-
Massage services
-
Spa/wellness center
-
Non-smoking throughout
-
Private parking
-
Sun terrace
-
Daily housekeeping
-
Designated smoking area
-
Accessible parking
-
Shared lounge/TV area
-
Board games/puzzles
-
Special diet menus - on request
-
Kid meals
-
Kid-friendly buffet
-
Outdoor furniture
-
Wine/champagne
-
Coffee Shop on site
-
Fruits
-
Pet bowls
-
Spa/wellness center services
-
Beauty Services
-
Manicure
-
Pedicure
-
Staff adhere to local safety protocols
-
Laundry washed per local authority guidelines
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Invoice provided
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Shared stationery like menus, pens are removed
-
Guest room sealed after cleaning
-
Physical distancing in dining areas
-
Key access
-
Food delivered to guest room
-
CCTV outside property
-
CCTV in common areas
-
Process in place to check health of guests
-
Screens / Barriers between staff and guests for safety
-
Face masks for guests available
-
24-hour security
-
Delivered food - securely covered
-
Thermometers for guests provided by property
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Indulgent Boutique Experience
Charming Rooms with Modern Amenities
Discover individually designed rooms with original features and entertainment systems.
Relaxation at St Giles Spa
Pamper yourself with a variety of treatments and unwind on the terrace with a refreshing cocktail.
Prime Location in Norwich
Experience the city's charm with a stay at St Giles House Hotel.
Book now to elevate your Norwich getaway at St Giles House Hotel.
Please note that the apartments are not within the hotel complex and have their own private entrance.
Breakfast is available on request and is priced per item.
Please contact our reservations team directly to request a pet-friendly room and inquire about availability. They will be happy to assist you and answer any further questions you may have regarding our pet policy.
In addition, we would like to inform you that there is a pet fee of £20 per night to cover the additional cleaning and maintenance required for pet-friendly rooms. This fee contributes to maintaining a clean and comfortable environment for all our guests.
In the event of any accidental or intentional damage occurring during your occupancy, including but not limited to breakages, stains, or excessive mess, we will assess the cost of repairs or replacements required to restore the affected areas to their original condition.
The guest responsible for the damages will be held liable for the associated costs, which will be charged to the credit card on file or settled prior to departure. We encourage all guests to report any incidents or damages immediately to our front desk staff, ensuring prompt attention and resolution.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
-
Pets
Pets are allowed on request. Charges may be applicable.
-
Internet
WiFi is available in the hotel rooms and is free of charge.
-
Parking
Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £20 per person per night when using an available cot.
Children up to and including 17 years old stay for £25 per person per night when using an existing bed.
Children up to and including 11 years old stay for £25 per person per night when using an available extra bed.
People 12 years old and over stay for £40 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The staff were very good. The bar and terrace were comfortable. The hotel has a charming quirkiness.
Godt beliggende hotel med venligt, kompetent personale. Hotellet er smukt indrettet. Dejlig stemning.
En morgenmadsmulighed med toast, ost og grøntsag, f.eks. tomat.
Amazing hotel, beautiful restoration of the building. Brilliant room and unbelievable bathroom.
Staff couldn't do enough for you. Can't wait to return.
Delicious breakfast and superb menu. The manager was ever present and highly attentive. I was impressed by the staff training and the general care shown to guests.
Better pillows.
Staff were very efficient and friendly
A very welcoming hotel in a great, central location. All staff were very friendly and helpful, especially the breakfast crew. The breakfast was generous, varied and of a high standard. Our room, number 6, was lovely and cool due to the efficiency of the air-con. It was spacious with a large walk-in shower. The bed was large and comfortable. The bed linen was clean and soft. I slept so well after a long day in Norwich. This was a return visit, and one of many!
The difficulties in finding the car park, despite being warned by the hotel, we were prepared, but failed miserably. A map location pin/link would be greatly appreciated! And where the lift drops you off for reception is not well signposted. These 2 negatives were a very minor blip, and mentioned only for hotel feedback purposes.
All of it
I specifically requested a room with air-conditioning when I arrived this was not the case. I asked to be moved rooms but they were fully booked. I also asked for an extra fan. No one came back to me. I had to leave the property at 3 am because I felt extremely ill. I’ve requested a refund but no one is communicating with me.
The location was great and the female staff were excellent. The third night in an air conditioned room was so much better. Breakfast was good.
Room 18 was totally unfit for purpose. It reached 44 degrees on the first night and 38 degrees C on the second night. A small fan was provided, but the windows could not be opened due to the room opening directly onto the street. If the room is available during such hot days, a portable air conditioner is essential. Much poorer countries have far superior cooling provisions.
If we hadn’t already paid we would have left within the first hour. The check in staff knew this was an issue, but ignored it. They were more concerned about how hot and difficult their day had been. The staff member who organised a room change and one other staff member confirmed that they would have hated that room too. Apart from the size of the room, a backpacker’s place would have been just as good for less than a quarter of the cost. Coming from Australia we are used to the heat, but not a four star hotel room that woefully hot. The curtains didn’t even close fully to block the sun out.
De ligging en inrichting van het hotel
I loved the staff that i did meet as they are very friendly to me and my partner
I can't say there was much i didnt like apart from the food prices but its understandable its a fancy hotel so i'm not gonna complain really.
It was a perfect location for everything we needed to see
When we first arrived in Norwich, we struggled to find the property. Nothing to do with the property at all just the road management.
Your guide to the flawless travel experience
Popular Countries
Get our app
