The Broadway Hotel - London Heathrow

Hotels
9.2 (1147 reviews)
1A-3A The Broadway , Southall , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Luggage storage
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Good value for money
Cons:
Noise from outside
Complaints about cleanliness
Reported unpleasant odors

Categories

Cleanliness
8.2
Mixed reviews regarding cleanliness; some reports of the room being clean, but mentions of unpleasant odors.
Service
9.7
Generally positive feedback about staff being friendly and helpful.
Location
9.7
Frequent mentions of good location, particularly in relation to transport.
Room Quality
8.7
Most reviews mention rooms being comfortable, but some complaints about noise.
Amenities
8.7
Includes positive comments about in-room facilities like coffee/tea.
Value for Money
9.7
Overall satisfaction suggesting good value, though some found it small.
Food and Beverage
9.2
Not explicitly mentioned, so rated as standard quality for this hotel tier.
Overall Experience
9.7
High level of overall satisfaction expressed in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:22

Property Description

Modern and Convenient Accommodation in Southall

24-Hour Front Desk and Free WiFi
Broadway Inn offers a seamless experience with a 24-hour front desk and complimentary WiFi throughout the property. Stay connected and get assistance whenever you need it.

Comfortable Family Rooms
Enjoy a cozy stay in our family rooms equipped with a desk and flat-screen TV. Perfect for relaxation after a day of exploring London or Windsor.

Ideal Location
Located just 10 km from London Heathrow Airport, Broadway Inn provides easy access to London (20 km) and Windsor (23 km). Explore the best of both worlds during your stay.

Experience comfort and convenience at Broadway Inn. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for £10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1147 reviews
Cleanliness: 8.2
Service: 9.7
Location: 9.7
Room Quality: 8.7
Amenities: 8.7
Value for Money: 9.7
Food and Beverage: 9.2
Overall Experience: 9.7
G
Gagandeep solo_traveller gb
10
Personalised experience, will come again
Pros:

A lot of great restaurants within walking distance and staff were very attentive.

Cons:

There’s a lot of stairs. I had a budget room with a private bathroom which, although was my own, I had to access through the hallway. I recommend spending extra for the superior room. Although standard does the job and is good for the price.

2026-07-04 via Nuitee
J
James couple gb
9
Southall
Pros:

Great on the most part

Cons:

Busy road

2026-07-04 via Nuitee
S
Saharan solo_traveller gb
9
2026-07-04 via Nuitee
M
Michael solo_traveller gb
3
Dirty, separate bathroom
Pros:

Staff were friendly and helped me with my suitcase, carrying it up the narrow stairs (no lift).

Cons:

Bedroom and bathroom were dirty. Clearly the bedroom hadn't even been vacuumed. The bathroom was a separate room down the hall. I'm also not sure if it was private as stated in the details on booking.com. If it was private, then it was clearly not cleaned before I arrived. If it was shared, then the information on booking is incorrect. Either way, it felt like a public bathroom in a train station or something. I never normally complain about places I stay, but this was pretty unacceptable!

2026-07-03 via Nuitee
M
Mbiri couple gb
1
I ended up not staying and still fighting them for my refund.
Pros:

It’s was in a congested area on top of other buildings. The surroundings were dirty. It says it’s close to Heathrow but it’s not which is misleading because it says on the app broadway on Heathrow.

Cons:

Nothing. The receptionist was very rude and aggressive

2026-07-03 via Nuitee
K
Khushboo solo_traveller gb
10
Pros:

Ideal location, excellent customer service really enjoyed my stay. Staff was so attentive to my every need highly recommend!

Cons:

Everything was great!

2026-07-01 via Nuitee
L
Lily solo_traveller gb
10
2026-06-28 via Nuitee
R
robert solo_traveller gb
10
2026-06-27 via Nuitee
J
Jasmeet solo_traveller gb
10
A place I keep coming back to and it never disappoints. Consistent quality every time — this is my go-to whenever I need
Pros:

⭐⭐⭐⭐⭐

Brilliant stay. Clean, comfortable, great location in Southall and friendly staff throughout. Would highly recommend.

2026-06-26 via Nuitee
R
Rikin solo_traveller gb
9
value for money
Pros:

Perfect choice for a hassle-free stay. South Hall offers clean, modern accommodation with all the essentials. It is incredibly convenient for transport, and the staff are wonderful. A comfortable bed, peaceful night's sleep, and great hospitality. Will definitely stay again!

Cons:

location is so congested

2026-06-26 via Nuitee
D
dikshit couple gb
4
2026-06-26 via Nuitee
J
Jeremy couple gb
5
Adequate accommodation when working locally
Cons:

We booked 'Superior Double rooms, but to say they were small was an understatement. When there is no room for a chair in the room because the gap around the bed is less than 600mm, and you can't open the shower room door without it banging into the bed, I'm not sure you can call that a 'Superior' room. That said I didn't see a standard double room so maybe it could have been worse.

Overall the cost of the room was not bad so maybe we were just expecting too much for the money, but the room was not reflected in the images on Booking.com.

2026-06-25 via Nuitee
G
Gagandeep solo_traveller gb
10
2026-06-24 via Nuitee
H
Himanshu solo_traveller gb
10
Excellent
Pros:

Overall experience was good, The staff was excellent in terms of giving service and room was also very neet and clean. Moreover, there was a common kitchen in the hotel!! It’s gaves us a option to make own food whenever we want.
Thanks.

2026-06-23 via Nuitee
B
Baskaran solo_traveller ch
8
Pros:

Die Nacht war sehr laut. Draußen

Cons:

Laut von draußen

2026-06-22 via Nuitee
L
Lovepreet solo_traveller gb
10
good experience
Pros:

everything was amazing

2026-06-22 via Nuitee
Z
Zeshan couple no
1
Forferdelig sted!!
Pros:

Ingenting. Dette var helt forferdelig sted å være. Bildene er rett og slett scam.

Cons:

Skittent opphold. Bildene er ikke samme som når du kommer fram til hotellet. Skitne håndklær, veldig dårlig sted å være. Dro fra hotellet neste dag da jeg sjekket inn sent på kvelden og ikke hadde andre muligheter

2026-06-22 via Nuitee
K
Kate solo_traveller gb
1
2026-06-22 via Nuitee
A
Asha couple nl
10
2026-06-19 via Nuitee
V
Vikash solo_traveller gb
10
Pros:

Nice clean rooms very close to bus stop and train station I will definitely come again.

2026-06-18 via Nuitee