Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Good food and beverage options
Stylish design
Cons:
Pool maintenance issues
Room dampness
Air conditioning problems

Categories

Cleanliness
8.65
Several mentions of cleanliness; however, there were complaints about dampness and towels with stains.
Service
9.99
Staff received positive comments for being friendly and attentive, enhancing the overall experience.
Location
9.66
The hotel is strategically located near the lagoon and town center, contributing positively to the experience.
Room Quality
8.61
Rooms were described as stylish and cozy, but there were issues with air conditioning and noise.
Amenities
9.64
Good amenities including bike rental and a beautiful pool area, though some issues with maintenance were noted.
Value for Money
8.6
Some reviews noted a perception of being overpriced considering the room conditions.
Food and Beverage
9.65
Food was frequently praised, particularly breakfast and the quality of dinner.
Overall Experience
9.62
Most guests enjoyed their stay despite some minor issues, leading to a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:21

Property Description

Luxurious Accommodations
Hotel Casa Hormiga offers air-conditioned rooms with free WiFi and private bathrooms. Guests can enjoy pool views from their private balconies and relax in comfortable beds with quality linens.

Relaxing Amenities
Guests can unwind by the outdoor swimming pool or explore the lush garden and terrace. The hotel also provides free bikes for guests to tour the beautiful surroundings of Bacalar.

Convenient Services
With a restaurant on-site, guests can indulge in delicious meals without leaving the hotel. Additionally, the property offers free private parking and a paid airport shuttle service for convenience.

Experience luxury and relaxation at Hotel Casa Hormiga. Book now for an unforgettable stay.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children ages 6 and older are allowed.
    Children from 6 years old to 12 years old stay for US$25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 348 reviews
Cleanliness: 8.65
Service: 9.99
Location: 9.66
Room Quality: 8.61
Amenities: 9.64
Value for Money: 8.6
Food and Beverage: 9.65
Overall Experience: 9.62
B
bianca • family_with_children • be
10
This is my DREAM accommodation
Pros:

Nice atmosphere

Cons:

-

2026-07-25 • via Nuitee
F
FRANCOIS • family_with_children • be
8
Super
Pros:

Très bel hôtel, jolies piscines
Bien accueilli avec apéritif offert
Propre !
Parking aisé le long de l’hôtel

2026-07-22 • via Nuitee
B
Benjamin • couple • gb
10
Wonderful hotel in a very convenient location
Pros:

Excellent location, very spacious clean room and great breakfast

Cons:

We borrowed the bikes and they both had flat tyres

2026-07-21 • via Nuitee
P
Pieter • family_with_children • nl
10
Beautiful hotel and friendly staff
Pros:

Beautiful hotel and free yoga was great!!

2026-07-16 • via Nuitee
G
Grygoriy • family_with_children • us
10
Pros:

The hotel design both interior and architecture was fantastic. The location felt very central and we were able to walk everywhere as well as ride the free bikes to farther destinations.

Cons:

Some of the wood elements on the exterior were starting to feel a little worn out and are in need of maintenance.

2026-07-15 • via Nuitee
N
Noémie • solo_traveller • fr
7
Pas forcément à choisir...ou peut-être pour les amateurs de foret amazonienne
Pros:

La chambre spacieuse

Cons:

La piscine verte inutilisable pendant les 3 jours
La coupure électrique + eau pendant plusieurs heures
Une salle vandalisée et non remise en état qui inquiète ou intrigue
Une porte fenêtre de chambre qui se ferme au milieu mais coulisse de chaque côté rendant la chambre accessible et non fermée !
Un trop plein de végétation que l'hôtel peine à entretenir
Bref une expérience bizarre...

2026-07-13 • via Nuitee
V
Vanessa • solo_traveller • fr
8
Pros:

La nature, le charme des huttes

Cons:

La piscine, nombreuses Coupures de courant, d eau et de wifi, le bruit à l arrière, pas de frigo....

2026-07-12 • via Nuitee
C
Carmen • solo_traveller • es
10
Alojamiento increíble
Pros:

Todo su entorno, la decoración, las habitaciones súper bonitas, la atención recibida fue excelente, la comida exquisita.

2026-07-01 • via Nuitee
D
Domenec • extended_group • us
10
2026-06-28 • via Nuitee
S
Susan • extended_group • gb
10
Pros:

Such beautiful hotel. Well located. Free yoga and bicycles (very useful).

Cons:

Whole town has a lot of mosquitos.

2026-06-27 • via Nuitee
M
Mathilde • couple • fr
10
Pros:

L’hôtel est magnifique avec ses espaces extérieurs ambiance jingle

2026-06-27 • via Nuitee
S
Sophia • extended_group • de
8
Pros:

Die Unterkunft war wirklich sehr schön! Insbesondere die Zimmer.
Bei der Außenanlage müssen wir den anderen Bewertungen recht geben, diese könnte gepflegter sein.

Cons:

Bei uns war der Pool die meiste Zeit nutzbar, aber generell fanden wir die Außenbereiche und Fahrräder überraschend ungepflegt.
Außerdem sind in den Zimmern mit Galerie die Bereiche des oberen Bettes wirklich unglaublich heiß, da die Klimaanlage dort nicht hinkommt.

2026-06-17 • via Nuitee
F
François • couple • fr
9
2026-06-10 • via Nuitee
T
Thiago • couple • br
10
Very nice place to stay!!
Pros:

Amazing environment. They borrow you a bicycle to know better the village.

2026-06-08 • via Nuitee
A
Ana Elisa • couple • br
9
O hotel é lindo, mas o quarto tem muita luminosidade e fica ruim para dormir.
Pros:

O hotel e o quarto são lindos, confortáveis e com tudo adequado.

Cons:

O hotel e o quarto são lindos, muito confortáveis e com toda a estrutura adequada para uma ótima estadia.

O único ponto de atenção é em relação à luminosidade do quarto. Há uma parte em vidro sem cortina, o que faz com que o ambiente fique bastante claro, especialmente pela manhã. Para quem tem sono leve ou costuma se incomodar com luz para dormir, isso pode impactar bastante a experiência.

2026-06-08 • via Nuitee
T
Thiago • couple • br
10
Excelente estadia. Recomendo!
Pros:

A atmosfera do lugar é fantástica. Fomos muito bem recepcionados e atendidos. O ambiente é super confortável e agradável. Tanto no quarto quanto nas áreas externas.

Cons:

Poderia ter um frigobar no quarto.

2026-06-04 • via Nuitee
A
Axelle • solo_traveller • fr
7
Looks are not everything unfortunately
Pros:

The design and decor are undeniably beautiful and the vibe of the place very relaxing

Cons:

Unfortunately the level of service is very underwhelming for the level they wish to position themselves as and for the rate they charge, and there is a lot of room for improvement (this or it has deteriorated since it was recommended by the guide du Routard...). The WiFi was very spotty the whole time and even cut since 9pm for more than 12 hours. The pool area was dirty, with chairs clearly not swept for days, and a net should be used to clean moss, dead insects, and other filth deposited in the pool, which clearly also had not been done for days. I ordered a bottle of wine through their room service app, got the confirmation, waited around 40 mn until closure time and nothing ever came (and I could not even verify that I could not be charged for it since their WiFi was still down when I checked out...).
Free rental bikes are available to borrow - great initiative, but when I asked for one, I was told none of them had air in the tires, so unusable. In the end, other clients took it upon themselves to take 2 bikes to a gas station to pump them. But I do not recommend them: they are old, worn bikes with an extremely heavy frame that makes them very tiring to maneuver and almost as slow as if you were walking. Do not expect to tour along the whole lagoon with them. On the one I had (no. 4), the right brake did not work, and the left one barely. Also, many of them had lost their little number placard (see attached picture). Overall, it is clear that this place does not invest in the maintenance staff that is needed to achieve, or maintain, the level of service they aspire to and try to project. Perhaps it is because now (early June) is not what is considered peak season in Bacalar, but that is also an issue : you should provide the same level of service regardless of the time of year or the number of clients present (especially, again, when you charge $120 USD per night).

2026-06-03 • via Nuitee
E
Elisa • couple • fr
5
2026-06-03 • via Nuitee
J
Jeremy • couple • be
3
2026-06-01 • via Nuitee
A
Amauri Robin • solo_traveller • fr
10
Logement à réserver pour une visite de Bacalar
Pros:

Les espaces partagés, la chambre, la location de vélos sur place est compris dans le prix.

Cons:

La perte d'internet le matin du checkout empêchant le paiement des extras, le lien envoyé suite à ceci ne fonctionnant pas plusieurs fois, et le fait que les prix soient en USD mais pas indiqués comme tel explicitement.

2026-05-31 • via Nuitee