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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Luggage storage
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Safety deposit box
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Massage services
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Private check-in/check-out
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Board games/puzzles
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Shuttle service (additional charge)
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Grocery deliveries
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Wheelchair accessible
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Allergy-free room
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Lower bathroom sink
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Public Bath
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Mobile app for room service
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Television in common areas
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Free wired internet
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Scuba diving on site
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Snorkeling on site
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Internet access
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Housekeeping on request
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Wine release events
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Exercise/lap pool
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Japanese garden
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Fishing nearby
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Health or beauty spa nearby
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Horse riding nearby
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Swimming nearby
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Bicycle-friendly property
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Charcoal grill
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Vegetarian menu options available
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Paddle boating nearby
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Hotel Casa Hormiga offers air-conditioned rooms with free WiFi and private bathrooms. Guests can enjoy pool views from their private balconies and relax in comfortable beds with quality linens.
Relaxing Amenities
Guests can unwind by the outdoor swimming pool or explore the lush garden and terrace. The hotel also provides free bikes for guests to tour the beautiful surroundings of Bacalar.
Convenient Services
With a restaurant on-site, guests can indulge in delicious meals without leaving the hotel. Additionally, the property offers free private parking and a paid airport shuttle service for convenience.
Experience luxury and relaxation at Hotel Casa Hormiga. Book now for an unforgettable stay.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children ages 6 and older are allowed.
Children from 6 years old to 12 years old stay for US$25 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Amazing environment. They borrow you a bicycle to know better the village.
O hotel e o quarto são lindos, confortáveis e com tudo adequado.
O hotel e o quarto são lindos, muito confortáveis e com toda a estrutura adequada para uma ótima estadia.
O único ponto de atenção é em relação à luminosidade do quarto. Há uma parte em vidro sem cortina, o que faz com que o ambiente fique bastante claro, especialmente pela manhã. Para quem tem sono leve ou costuma se incomodar com luz para dormir, isso pode impactar bastante a experiência.
A atmosfera do lugar é fantástica. Fomos muito bem recepcionados e atendidos. O ambiente é super confortável e agradável. Tanto no quarto quanto nas áreas externas.
Poderia ter um frigobar no quarto.
The design and decor are undeniably beautiful and the vibe of the place very relaxing
Unfortunately the level of service is very underwhelming for the level they wish to position themselves as and for the rate they charge, and there is a lot of room for improvement (this or it has deteriorated since it was recommended by the guide du Routard...). The WiFi was very spotty the whole time and even cut since 9pm for more than 12 hours. The pool area was dirty, with chairs clearly not swept for days, and a net should be used to clean moss, dead insects, and other filth deposited in the pool, which clearly also had not been done for days. I ordered a bottle of wine through their room service app, got the confirmation, waited around 40 mn until closure time and nothing ever came (and I could not even verify that I could not be charged for it since their WiFi was still down when I checked out...).
Free rental bikes are available to borrow - great initiative, but when I asked for one, I was told none of them had air in the tires, so unusable. In the end, other clients took it upon themselves to take 2 bikes to a gas station to pump them. But I do not recommend them: they are old, worn bikes with an extremely heavy frame that makes them very tiring to maneuver and almost as slow as if you were walking. Do not expect to tour along the whole lagoon with them. On the one I had (no. 4), the right brake did not work, and the left one barely. Also, many of them had lost their little number placard (see attached picture). Overall, it is clear that this place does not invest in the maintenance staff that is needed to achieve, or maintain, the level of service they aspire to and try to project. Perhaps it is because now (early June) is not what is considered peak season in Bacalar, but that is also an issue : you should provide the same level of service regardless of the time of year or the number of clients present (especially, again, when you charge $120 USD per night).
Les espaces partagés, la chambre, la location de vélos sur place est compris dans le prix.
La perte d'internet le matin du checkout empêchant le paiement des extras, le lien envoyé suite à ceci ne fonctionnant pas plusieurs fois, et le fait que les prix soient en USD mais pas indiqués comme tel explicitement.
The hotel is perfection. Superb!
The only “issue” was the swimming pool which wasn’t usable.
Personnel accueillant, chambre spacieuse, petit déjeuner copieux, accès privé à la lagune à 10 minutes de l'hôtel, prêt de vélos... Le seul bémol est la piscine non nettoyée.
The staff was nice and friendly. They even had a birthday cake waiting for me, which I appreciated. The upstairs restaurant area is nice and relaxing. The room felt spacious. The location was walkable to restaurants.
The pool was a huge disappointment because it was not clean. The pool needs a deep cleaning. The grounds also are not maintained. Someone should clean the grounds daily. The rooms are very dark.
The hotel was great. It felt very premium with high quality materials and good design. It’s located close to the pier where you can bath in the lagoon for only 20 pesos, the nicest one in my opinion. There is free parking in front of the hotel.
It’s a 10 min walk to the main square if you want to go out, not too bad but it depends what you are looking for. There were many mosquitoes, especially at the reception desk.
Sehr schönes DESIGN
Einige Bretter vom Hauptweg sind halb morsch, bzw. haben große Löcher, diese sollten ausgetauscht werden.
Es gibt 2 Stufen in Laufweg, aber keine Beleuchtung am Abend und sehr dunkel und gefährlich. Ich hatte eine Leihfahrrad, die Vorderbremse funktionierte zu maximal 20 Prozent und die Hinterbremse zu 0 Prozent. Die 7 Gangschaltung war auch defekt, also ging nur 1 Gang.
Das alles ist sehr schade und passt absolut nicht zu der schönen Architektur und Gestaltung.
Bel hotel bon emplacement
Piscine mal entretenue
La chambre est spacieuse et il y a une belle décoration.
Le prix est très élevé pour ce que c’est. Le petit déjeuner n’est pas compris dans le prix, que je trouve déjà bien assez cher. Il y a beaucoup de moustiques à l’accueil. De plus, la piscine n’est pas entretenue : il y a beaucoup de feuilles et on ne peut pas s’y baigner.
Conveniently central. Great amenities and things for guests to use
So many mosquitoes
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