Guestling Hall Hotel

(1) Fruit & veg not delivered on the day, so breakfast options were limited.
(2) We had a generally good stay, but the final interaction left a very sour taste in our mouths. Our checkout time was 11:00 AM, and we admittedly ran a few minutes behind schedule. At 11:23 AM, we were literally about to step out of the room with our bags to head downstairs when a staff member knocked on the door. Instead of a polite greeting or offering to help with our luggage, they accusingly stated, "You should have checked out 23 minutes ago." While we take responsibility for the slight delay, this confrontational approach was completely uncalled for - especially since we were already actively departing. The cover of the room brochure states, "Leave Replenished." We certainly did not leave feeling like that; instead, we left feeling incredibly uncomfortable, unwelcome, and stressed. In the hospitality industry, a final interaction heavily influences a guest's overall impression. Lecturing a guest who is already on their way out is incredibly poor customer service. It would be beneficial for the hotel, if Management looked into staff training and etiquette. This hostile encounter completely ruined what would have otherwise been a positive review.

Disappointingly, our room was not very clean. At first, I noticed the skirting board were dusty in the obvious places, + the bedside tables + lamps were too. But the bed, linen, + towels were clean. The bed was a lovely big bed but the mattress was a bit lumpy as there were craters (for want of a better word) on each side of the bed. There was no chance of us falling out 😂.
When we returned to the room, later in the day in time for bed, our little one was playing with their toys on the bed. They were driving their little train along the top of the headboard + the dust was flying off! On seeing this I used some baby wipes to clean it off. I then decided to continue cleaning the areas around the sleeping area.
At this point I was feeling very disappointed + decided to take one of the wipes I had used downstairs to show the manager. He agreed it was not acceptable, said he would speak to housekeeping, + offered to come up + clean it with a cloth. At this point, it was not convenient to do so, with the little one needing bed.
Of course, after this, I started noticing other areas, + in the bathroom.

The following morning we were leaving for the day in a rush. When returning, I noticed that the room was in the same condition as it was when we left, + felt even more disappointed that there hadn’t been anyone in to clean it!
On going down for breakfast the next morning, I noticed that you had to turn the do not disturb card, hanging on the wall outside of the room if you wanted your room servicing ……….but after speaking to the manager the night before, I shouldn’t have thought I’d have to turn the card for the room to be cleaned.

Very shabby run down. Strong smell of damp. Hadn’t been cleaned for a long time. No mattress protector on bed which is a basic hygiene issue. We found period blood on toilet seat, pubic hair in bath and snot on the side of the sink. I have seen better student accommodation.

Nothing. It was all good.

Das Management funktioniert nur mäßig. Am Abreisetag mussten wir lange auf das Frühstück warten.
Zimmerservice brauchen wir eigentlich nie, aber der Papierkorb könnte mal geleert werden.

Wir waren jetzt das dritte mal zu Gast gewesen und ich muss sagen der Zustand des Hotels wurde leider nicht besser. Alles in allem müsste dringend von Grund auf saniert werden oder mindesten alles gründlich gereinigt. Im Frühstücksraum hängen die Spinnweben an der Decke und die Platzdeckchen sind voller Speisereste. Das ganze Anwesen könnte sehr schön sein aber es liegt alles mögliche auf dem Gelände und der kleine Park ist verwildert. Es tut mir wirklich leid das sagen zu müssen und hoffe es wird wieder besser.

Nothing.

Kamer was heel klein. Badkamer stonk, waarschijnlijk door de grote kieren in de vloer.
Een bar zonder bier, een ontbijt zonder normale yoghurt of gekookt ei.
Pand en tuin verwaarloosd.

The curtain could have been able to fully close. The curtain could have been of a dark colour, and not white, to keep out the morning light. It could also be of a heavier material to cut out some of the traffic noise from the road. The carpet in the bedroom could be replaced with a darker one that doesn't have stains and markings on it. The carpet and room must be cleaned, and not have bits of whatever under the bed. The breakfast should have better ingredients offered, not cash and carry condiments, and not cheap sliced bread, cheap pots of flavoured yoghurt, and microwaved porridge. The floor of the dining room still had food on it from the day before!

Car Park layout