The Westbury Palace

Hotels
9.2 (121 reviews)
No 17, Udupussellawa Road , Nuwara Eliya , lk

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Great amenities
Excellent food
Cons:
Cleanliness issues
Location is slightly far from the center

Categories

Cleanliness
7.84
Shower wasn't properly clean, showed signs of mould.
Service
9.81
The staff were very attentive and friendly, going above and beyond.
Location
9.35
Perfect location for walking to the lake and town center.
Room Quality
9.3
Room was nice and comfortable, with a four-poster bed and bath.
Amenities
9.33
Fantastic amenities including a heated pool and jacuzzi.
Value for Money
9.29
Good value considering the quality of service and facilities.
Food and Beverage
9.34
Exceptional food for breakfast and dinner, highly praised.
Overall Experience
9.31
Thoroughly enjoyed the stay with all needs met.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:33

Property Description

Luxurious Accommodation and Amenities

The Westbury Palace in Nuwara Eliya offers a luxurious stay with free bikes, private parking, an outdoor pool, and a fitness center. The rooms feature modern amenities like a flat-screen TV, safety deposit box, and stunning mountain views. Guests can enjoy a delicious breakfast with various options and dine at the on-site restaurant serving a variety of cuisines.

Relaxation and Entertainment

Guests can unwind in the hot tub or enjoy a game of billiards at this 5-star hotel. The property also boasts a garden, terrace, and bar for relaxation. Free WiFi, a shared lounge, and a 24-hour front desk ensure a comfortable stay for all visitors.

Convenient Location and Nearby Attractions

Conveniently located just 2 km from Gregory Lake, The Westbury Palace is also close to Hakgala Botanical Garden. Book now for a luxurious and memorable stay in Nuwara Eliya at The Westbury Palace.

Important information:

SEASONAL SUPPLEMENTS

Compulsory Christmas Eve Supplement (24 December) - US$ 75.00 net per person (Half board compulsory on 24th December)
Compulsory New Year’s Eve Supplement (31 December) - US$ 100.00 net per person (Half board compulsory on 31st December)
50% on above compulsory supplements will be charged for Children 6 – 11.99 years oldPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 121 reviews
Cleanliness: 7.84
Service: 9.81
Location: 9.35
Room Quality: 9.3
Amenities: 9.33
Value for Money: 9.29
Food and Beverage: 9.34
Overall Experience: 9.31
G
Ghada couple qa
10
2026-08-13 via Nuitee
A
Azza couple ae
10
Pros:

كانت إقامتي في The Westbury Palace جميلة جداً. الفندق هادئ ومريح، والموقع رائع وسط الطبيعة والمناظر الخلابة. الغرف نظيفة وواسعة، والاهتمام بالتفاصيل واضح. الموظفون ودودون ومتعاونون، والتجربة بشكل عام كانت مميزة جداً وأنصح بالإقامة فيه، خصوصاً لمن يبحث عن الهدوء والاسترخاء

My stay at The Westbury Palace was truly wonderful. The hotel is peaceful and comfortable, with a beautiful location surrounded by nature and stunning views. The rooms were spacious and clean, and the attention to detail was impressive. The staff were friendly and helpful, making the overall experience very enjoyable. I would definitely recommend this hotel, especially for those looking for a relaxing and peaceful getaway.

2026-08-13 via Nuitee
Z
Zille Ali solo_traveller pk
10
Pros:

Westbury Palace is a charming boutique hotel ideally located within walking distance of the market. The location is exceptional, making it very convenient to explore the surrounding area on foot. The staff are extremely cooperative, courteous, and professional, which makes the stay even more enjoyable. What truly sets the hotel apart is its beautiful historical character, which adds a unique charm and atmosphere to the overall experience.

2026-08-11 via Nuitee
D
David solo_traveller il
10
Pros:

Amaizing hotel with best service. Roy, Gamini & Selva was so kind!

Cons:

All was great

2026-08-04 via Nuitee
L
Luke couple au
1
2026-07-10 via Nuitee
K
Kashrima extended_group bd
1
Terrible! Absolutely awful
Cons:

The worst I have ever stayed, never in my life I have stayed in a hotel so old, and broken, starting from the towel hanger to the flask, and even the shower gel pot, everything is broken….and so dirty!

2026-07-02 via Nuitee
C
Cornelia couple ro
7
It’s not our style of hotel , the antique style , but it’s clean , rooms are quite small , food was average including br
2026-06-24 via Nuitee
U
Udo solo_traveller de
10
Ein sehr schönes Erlebnis
Pros:

Stilvolles Ambiente, extrem freundliches und hilfreiches Personal

Cons:

—-

2026-06-20 via Nuitee
A
Akhilandeswari family_with_children sg
10
We had a pleasant extraordinary stay in the westbury palace hotel. Everything is exceptional.
Pros:

Helpful, courteous and efficient staffs. Superb scenic place! Cozy, royal and peaceful place!

Cons:

Some Bedspreads are dirty and stained badly. Also it would be better if they have variety of menu.

2026-06-16 via Nuitee
M
Md. Abdul Kader couple bd
9
Fantastic, value for money.
Pros:

Beautiful location overlooking the valley and the race course. It is indeed a palace.

Cons:

It was offseason, availability of staff were an issue at times. However, the staff was very cordial and excellent.

2026-06-07 via Nuitee
R
RKD couple in
9
Fabulous setting and quiet place gives you a royal feel
Pros:

Fabulous location , neat and clean place with courteous forthcoming staff. The gardens and lawns are picturesque amply suiting abs engaging views of the beauty of the hills of nuwara Elia

Cons:

Since it’s a property having only eight rooms the rooms are small and a bit constricted.
In the summer or beginning of rains does get humid and warm no facility for aircon or ceiling fans. However the staff was kind enough to arrange for a pedestal fan thereby constricting the space further.
Breakfast menu is fixed and served pre plated (Menu fixe servi à l’assiette) better local options exist outside the property.

2026-05-29 via Nuitee
A
Ahmet Feyzi couple tr
10
Mükemmel
Pros:

Kesinlikle en iyi otel deneyimlerinden biriydi. Otel’in harika bir mimari konsepti var. Çalışanlar çok ilgili ve çok iyi hissettiriyor. Havuz ısıtmalı olduğu için akşam hava soğukken bile yüzebiliyorsunuz. Sabah bali masajı yaptırdık ve harikaydı. Akşam yemeği 10/10. Kahvaltı 8/10. Yemeklerin servisleri, sunumları ve lezzetleri harika. Odalar konforlu. Buradan çok memnun ayrıldım. Kesinlikle daha fazla vakit geçirmek isterdim.

Cons:

Yok

2026-05-28 via Nuitee
E
Esma Merve couple tr
9
2026-05-27 via Nuitee
B
bhagya couple lk
10
2026-05-25 via Nuitee
S
Sadaf couple ae
7
Pros:

Location / views

Cons:

Food / breakfast

2026-05-20 via Nuitee
R
Roy extended_group il
8
2026-04-22 via Nuitee
R
Rashmi couple in
9
Pros:

A charming stay in the heart of Nuwara Eliya with a classic, colonial feel. The property is well-located and offers a peaceful atmosphere with beautiful surroundings. Rooms were comfortable and well-maintained. The weather and overall setting made the experience even more special. Staff were courteous and helpful throughout the stay. Food was good. Overall, a pleasant and relaxing stay.

2026-04-14 via Nuitee
R
rajat bhandari extended_group ae
9
2026-03-27 via Nuitee
M
Martina couple bg
9
2026-03-17 via Nuitee
D
Debjani couple my
10
Loved it. Staffs are very good and helpful. They always try to make us happy and comfortable. We had a very comfortable
Pros:

The staff. Special thanks to Hemant and the cook Siron . Very delicious food. Beautiful location.

Cons:

The view was not so great but it’s good.

2026-02-22 via Nuitee