Holiday Inn - Lusaka by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.5 (424 reviews)
Cnr Birdcage Walk and Haile Selassie Avenue , Lusaka , ZM
+260 211 429 300

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, professional staff and attentive reception
Clean, modern and recently renovated rooms
Excellent gym and useful working spaces near reception
Safe, convenient location for business
Good overall food quality and well-priced restaurant options
Cons:
Billing/half-board/account handling issues causing delays
Food specifics: pastry quality, missing items (e.g., ginger), limited dinner variety
Some guests found rooms/sizes or beds uncomfortable; small bathrooms
Perceived as pricey/expensive compared with similar comfort in other countries

Categories

Cleanliness
9
Multiple guests praised cleanliness (comments: 'Cleanliness', 'nice clean rooms', 'Clean and neat'), indicating a strong positive impression overall.
Service
8
Staff often described as friendly, professional and helpful (receptionist welcome, Mrs Royce praised), but there are recurring operational issues (billing/half-board confusion, slow service at times) that lowered the score slightly.
Location
9
Location mentioned positively for business meetings and safety ('location was good', 'very safe and on point'), supporting a strong score.
Room Quality
8
Rooms noted as modern, spacious and recently renovated by some guests, but others mentioned the bed was uncomfortable, rooms could be bigger and bathrooms small — overall mixed but generally good.
Amenities
9.5
Amenities are a highlight (exceptional gym, shared luxury facilities, adequate working spaces near reception), generating a notably strong positive sentiment.
Value for Money
8
Mixed views: described as 'pricey for a 4-star' and 'expensive compared to other countries' but also 'worth it' and better value than many local 5-star options; overall slightly above average.
Food and Beverage
7.5
Mixed feedback: some praise for food quality and pricing ('food was excellent', 'restaurant food is well-priced'), but consistent complaints about breakfast/pastry quality, missing items (no ginger), occasional slow service and limited dinner variety.
Overall Experience
9
Overall sentiment is positive (guests describe stays as 'good', 'great stay', 'enjoyable', 'excellent' and would return), tempered by operational hiccups around billing and some service slowdowns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Luxurious Accommodation
Holiday Inn - Lusaka, an IHG Hotel offers air-conditioned rooms with modern amenities like flat-screen TVs, private bathrooms, and even kitchens in selected rooms. The hotel's city views and terrace add to the charm of the stay.

Top-Notch Facilities
Enjoy a refreshing swim in the outdoor pool, stay active in the fitness centre, or unwind in the shared lounge. The hotel also provides free WiFi, room service, and luggage storage for utmost convenience.

Delicious Dining Options
Start your day with a buffet breakfast or opt for a continental or Full English/Irish breakfast. Guests can also savor meals at the on-site restaurant or grab a drink at the bar.

Experience comfort and luxury at Holiday Inn - Lusaka, an IHG Hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUN

Location

Guest Reviews

8.5
Based on 424 reviews
Cleanliness: 9
Service: 8
Location: 9
Room Quality: 8
Amenities: 9.5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 9
T
Tony • solo_traveller • zm
7
Pros:

Location

Cons:

The vibe

2026-11-05 • via Nuitee
K
Kshitij • couple • zm
8
2026-10-28 • via Nuitee
M
Musa • solo_traveller • zw
8
it was good
Pros:

The breakfast was fair could be better.

Cons:

The pastry was not up to standard . No ginger for tea

2026-10-27 • via Nuitee
C
Constantina • couple • gr
10
2026-10-17 • via Nuitee
E
Elton • solo_traveller • za
10
Great stay. Clean, professional, quiet atmosphere fit for a senior business executive.
Pros:

Cleanliness. Professionalism.

Cons:

The 'induction'. I felt like I was going into a boarding house.

2026-10-15 • via Nuitee
R
Roberts • couple • gb
8
Enjoyable overall despite the daily battle to prove I had paid for our food!!
Pros:

The friendly staff and nice clean rooms. Food was excellent though sometimes service a little slow.

Cons:

We had ‘half board’ booked which allowed us 400 kwacha each every night towards our meal. I paid any overspend daily as I left the restaurant. The night before checkout they told me money was outstanding which was incorrect. Restaurant staff were called and I was assured the account was now sorted and nothing owed.
On early morning check out, I was told again that I owed the money!! This delayed our departure as the on duty staff had to telephone off duty to go over the whole thing for the third time!
We would stay again but not book half board and would not pay as you go each day as reception does not seem to register these payments made at the restaurant and bar. There doesn’t seem to be any sort of coherent handover.

2026-10-13 • via Nuitee
C
CHATANGA • solo_traveller • zw
8
2026-10-09 • via Nuitee
N
Noubeg • extended_group • rw
9
Interesting
Pros:

In the restaurant we really appreciate the service of Mrs Royce.
She was excellent!

Cons:

Only the cost.
It is expensive compared to the same comfort in other countries

2026-10-08 • via Nuitee
F
Frankie • couple • za
6
Pros:

Rooms could be better and bigger

2026-09-19 • via Nuitee
C
Charles • solo_traveller • ke
9
My stay was excellent. The location was good and to go about my business meetings in the city.
Pros:

The hotel staff were fantastic and very helpful. Despite arriving early before check in time they took care of me and felt very comfortable. The hotel had enough working spaces near the reception and could do a quick meeting or waiting for someone. Breakfast was also perfect!

Cons:

We did not have variety menu during dinner.

2026-09-19 • via Nuitee
L
Lucy • solo_traveller • zm
7
Pros:

The welcome by the receptionist was great

Cons:

I liked everything

2026-09-16 • via Nuitee
R
Ryan • couple • pt
10
2026-09-10 • via Nuitee
M
Mirriam Shakafuswa • couple • zm
3
The bed was not comfortable.
Cons:

I could not utilize my bonus points for accommodation. Booking.Com should have an option for clients to utilize points

2026-09-10 • via Nuitee
B
Bob • solo_traveller • za
10
Convinient place and very comfortable
Pros:

It’s very safe and on point

2026-09-09 • via Nuitee
A
A • solo_traveller • gb
8
Pricey for a 4-star. But worth it.
Pros:

Overall, this is a high-quality hotel that offers good value for money. It has been recently renovated to a standard that far exceeds several 5-star properties in Lusaka. The room, in particular, was very nice, modern, spacious, and in great condition. The bathroom, however, was quite small and a little disappointing. Outside of the room, the rest of the property is exactly what you would expect from a solid 4-star hotel. It won't take your breath away but will meet your expectations. The restaurant food is well-priced, tastes fine, and offers a decent variety. A major highlight is the gym; it is exceptional and easily one of the best I’ve used in Lusaka, as it shares facilities with the luxury 5-star InterContinental next door.

Cons:

I travel to Lusaka regularly and have stayed at almost every 5-star property in the city. This hotel beats most of them. Especially when it comes to the rooms, and offers much better value for money since it charges 4-star rates (even if it is on the pricier end for a 4-star). It is worth noting that overall hotel standards in Lusaka are notoriously poor, but by local standards, this is one of the very few properties I would recommend.

2026-09-08 • via Nuitee
I
Ignatius • couple • na
9
I shall always make use of the hotel.
Pros:

Environment and service

Cons:

Friendship

2026-09-05 • via Nuitee
I
ibrahim ethem • couple • tr
10
2026-08-31 • via Nuitee
D
Donovan • solo_traveller • za
10
What wonderful staff
Pros:

Friendly - attention to details

Cons:

Clean and neat

2026-08-29 • via Nuitee
A
Ahmed • extended_group • eg
10
2026-08-26 • via Nuitee
N
Nirmalya • solo_traveller • in
10
Truly mesmerizing stay in Lusaka with Holiday Inn with excellent location advantage and great experience!
Pros:

Excellent location and value for money for business and both personal stay . IHG and Holiday Inn are both connected in same property with huge amenities in Lusaka . Really enjoyed my stay there . The hotel is very clean and bedsheets are changed daily with super soft pillows and milk white bedsheets with midium mattress for best comfort after a hectic day . Also the garden view with parking thru the window was a bonus !

Cons:

May be if they can include some more good variety for buffet .

2026-08-25 • via Nuitee