Hotel Santika Bukittinggi

Hotels
•
Santika
10 (164 reviews)
33 Jalan Tuanku Nan Renceh , Bukittinggi , id

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Soundproof rooms
See all facilities

Review Highlights

Pros:
Affordable
Strategic location
Good service
Clean and beautiful rooms
Cons:
Cleanliness issues near restaurant
Slow service at restaurant

Categories

Cleanliness
10
Some reviews indicated cleanliness issues, particularly near the restaurant.
Service
10
General satisfaction with service quality, though some mentioned slow response.
Location
10
Strategic location, close to restaurants and attractions.
Room Quality
10
Rooms described as beautiful and clean, except for some size concerns.
Amenities
10
Good amenities with dining options, but slight service issues mentioned.
Value for Money
10
Affordable with many food options, suggesting good value.
Food and Beverage
10
Good breakfast selection but some service delays noted.
Overall Experience
10
Overall, guests expressed strong recommendations and satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:07

Property Description

Convenient Location
Hotel Santika Bukittinggi is ideally located just 600 metres from Gadang Clock Tower, offering easy access to popular attractions in Bukittinggi.

Modern Amenities
Guests can enjoy the outdoor swimming pool, fitness centre, and on-site restaurant during their stay at this 3-star hotel.

Excellent Services
With room service and a 24-hour front desk available, guests can expect top-notch service and convenience at Hotel Santika Bukittinggi.

Book now to experience a delightful stay at Hotel Santika Bukittinggi, where comfort and convenience meet seamlessly.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

10
Based on 164 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
L
Liz • couple • fr
1
Avoid if you expect professionalism
Pros:

Nothing about the hotel itself, but the customer service experience was extremely disappointing.

We made a reservation in the morning for the same evening. Later that day, due to unexpected transportation issues that left us stranded in another area, we called the hotel to ask whether it would be possible to modify our booking.

On the phone, we were initially told that a modification was possible. However, the staff member abruptly hung up before providing any details, and despite multiple attempts, we were unable to reach anyone again.

As a result, we went to the hotel in person to discuss the situation and see whether the reservation could be adjusted as we had first been told. The experience only became more frustrating.

First, communication was extremely difficult. The staff spoke very limited English, and we ultimately had to rely on translation tools to have even a basic conversation. For a hotel positioning itself at this standard and price level, this is simply unacceptable.

Second, after being passed around between reception staff and the manager, we were ultimately told that no modification was possible after all. The explanation given was that it was due to “Booking regulations” and therefore supposedly beyond their control.

What is most frustrating is not even the refusal itself. It is the complete lack of consistency, accountability, and willingness to help. We were first told that a modification was possible, then ignored on the phone, then made to come to the hotel in person, only to be told the opposite.

The whole situation felt unnecessarily complicated and poorly handled. For a hotel of this standing, I expected far better customer service and much more professionalism.

Cons:

Nothing about the hotel itself, but the customer service experience was extremely disappointing.

We made a reservation in the morning for the same evening. Later that day, due to unexpected transportation issues that left us stranded in another area, we called the hotel to ask whether it would be possible to modify our booking.

On the phone, we were initially told that a modification was possible. However, the staff member abruptly hung up before providing any details, and despite multiple attempts, we were unable to reach anyone again.

As a result, we went to the hotel in person to discuss the situation and see whether the reservation could be adjusted as we had first been told. The experience only became more frustrating.

First, communication was extremely difficult. The staff spoke very limited English, and we ultimately had to rely on translation tools to have even a basic conversation. For a hotel positioning itself at this standard and price level, this is simply unacceptable.

Second, after being passed around between reception staff and the manager, we were ultimately told that no modification was possible after all. The explanation given was that it was due to “Booking regulations” and therefore supposedly beyond their control.

What is most frustrating is not even the refusal itself. It is the complete lack of consistency, accountability, and willingness to help. We were first told that a modification was possible, then ignored on the phone, then made to come to the hotel in person, only to be told the opposite.

The whole situation felt unnecessarily complicated and poorly handled. For a hotel of this standing, I expected far better customer service and much more professionalism.

2026-05-28 • via Nuitee
R
Radiah • couple • sg
8
2026-05-27 • via Nuitee
A
Augustinus Setijanto • solo_traveller • id
10
2026-05-18 • via Nuitee
J
Junainah • extended_group • sg
9
2026-05-16 • via Nuitee
A
Alan • couple • au
9
Pros:

Welcoming. Great facilities. Classy

2026-04-02 • via Nuitee
A
AzlanRR • family_with_children • my
9
Great Hotel In Sumatera Barat
Pros:

it's a new hotel in Sumbar. I choose to stay both at Bukittingi & Kota Padang. It's suprise me how comfort this hotel. Staff also very helpfull & friendly. I love Santika Bukitinggi which have a very great rooftop view. Also variaty of breakfast at both hotel. Surely i'll stay again at Santika when i came back to Sumbar. Keep it up a please maintain this good service guys!

2026-03-30 • via Nuitee
F
firdaus • family_with_children • id
10
enak
Pros:

kasur

Cons:

parkir

2026-03-29 • via Nuitee
S
Soni • family_with_children • id
8
2026-03-14 • via Nuitee
G
Gert • family_with_children • nl
9
Prima keuze
Pros:

Vriendelijke en hulpvaardige medewerkers. Mooie ruime kamer met groot balkon, goed bed en prima douche. Goedwerkende airconditioning, redelijk goede wifi, waterkoker en koelkast aanwezig. Goed en uitgebreid ontbijt.

Cons:

Er was geen ruimte in het restaurant in verband met Iftar

2026-03-12 • via Nuitee
Y
yap • extended_group • my
8
2026-03-09 • via Nuitee
A
ashrafjamil • family_with_children • my
8
Pros:

Thr view from my room

Cons:

The location

2026-01-27 • via Nuitee
N
Nur Faizah • extended_group • my
10
2026-01-26 • via Nuitee
B
Baudouin • family_with_children • id
8
Best hotel choice in Bukittinggi
Pros:

Perfect location at walking distance from jam gadang. I asked a bedroom with balcony which is enjoyable. Super view from you the rooftop restaurant.

Cons:

N/a

2026-01-19 • via Nuitee
F
Fatimah Nur Fatihah • extended_group • my
10
2025-12-29 • via Nuitee
D
Defrida • extended_group • id
8
Overall good and recommended for future reference
Pros:

Affordable, banyak makanannya, ok fasilitas

Cons:

Only group of Motor Gede coming and make crowd

2025-11-24 • via Nuitee
N
Nino • couple • id
9
A nice place to stay at Bukit Tinggi, West Sumatera
Pros:

Strategic location, close to several good restaurants

Cons:

None

2025-11-09 • via Nuitee
H
Hedy • solo_traveller • nl
9
Prima hotel
Pros:

Prima locatie, vlakbij de bezienswaardigheden, mooie schone kamers. Het ontbijtbuffet is super goed, veel keuze en lekker.

2025-10-13 • via Nuitee
J
Joshua • couple • de
8
Sehr schönes Hotel
Pros:

Sehr schönes Hotel, saubere Zimmer, wahrscheinlich das beste der Stadt

Cons:

Zimmer war recht klein. Beim Frühstück konnte man sich kaum unterhalten, da 20 Motorräder vor der Tür die ganze Zeit Krach gemacht haben. Das Personal hat hier leider nichts gesagt ~ 10-15 min lang

2025-10-10 • via Nuitee
P
Peter • couple • nl
9
Comfortabel hotel op goede locatie
Pros:

Het mooie uitzicht op het dakterras en het lekkere eten met goede service.

Cons:

Het meeste personeel aan de receptie spreekt erg slecht Engels.

2025-10-03 • via Nuitee
T
Tien • couple • au
9
2025-10-01 • via Nuitee