Kingston Hotel 13 - Penang Hills formerly known as Deview Hotel

Hotels
8 (1055 reviews)
18 Jalan Pasar Pekan Ayer Itam , Ayer Itam , my

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Lift / Elevator
Daily housekeeping
Designated smoking area
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Limited parking

Categories

Cleanliness
7.46
Several reviews mentioned issues with cleanliness, including dirty bedsheets, smelly rooms, and toilet flushing problems.
Service
8.43
Most reviews praised the friendly and helpful nature of staff, although some issues with management responsiveness were noted.
Location
8.97
Reviews consistently highlighted the hotel's excellent location near attractions and local markets.
Room Quality
7.92
Many reviews appreciated the spacious and comfortable rooms, though some mentioned poor sound insulation.
Amenities
7.45
Guests noted limited amenities, with some specific complaints about the bathroom and lack of hand towels.
Value for Money
7.91
Reviewers generally felt the pricing was reasonable for the location and amenities offered.
Food and Beverage
7.96
Positive sentiment around local food options being nearby, but inconsistencies in hotel-specific food offerings were noted.
Overall Experience
7.93
Overall sentiment was positive with a few complaints, maintaining a satisfactory experience for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:29

Property Description

Convenient Location
Deview Hotel Penang is located just a short distance from popular attractions like Penang Hill and Penang Times Square, making it an ideal base for exploring the area.

Comfortable Accommodation
Guests can expect air-conditioned rooms with modern amenities, ensuring a comfortable stay. Family rooms are also available for those traveling with loved ones.

Delicious Breakfast Options
Start your day right with a buffet featuring continental or Asian breakfast options, setting you up for a day of adventure in Penang.

To experience convenience, comfort, and delicious breakfast options, book your stay at Deview Hotel Penang today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8
Based on 1055 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.97
Room Quality: 7.92
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
S
Shanggari • solo_traveller • my
10
2026-06-20 • via Nuitee
S
Sabaruddin • solo_traveller • my
10
2026-06-19 • via Nuitee
R
Rahmah • solo_traveller • my
10
Pros:

good

Cons:

good

2026-06-18 • via Nuitee
K
Khalis Syafiq • solo_traveller • my
9
Comfortable and spacey room
2026-06-17 • via Nuitee
A
Alex • solo_traveller • au
5
Not the best experience.
Pros:

Very good location

Cons:

Place seems to be abit run down. No hot water in the morning , door was damaged , didn't seem to close properly had to use force to shut the door. No remote for TV . No complimentary bottled water. Room too close to elevator staff working outside of my room, very noisy during the day.

2026-06-17 • via Nuitee
R
Raymond • couple • my
8
Pros:

Great location.

2026-06-16 • via Nuitee
S
Siti • solo_traveller • my
3
2026-06-15 • via Nuitee
S
Stanley • family_with_children • sg
6
Overall a good stay, will be excellent if the hotel management can replace new towel. The current towel are yellowish an
Pros:

Location of the Hotel is excellent.

Cons:

Poor sound proofing, towel all look so dirty yellowish and could have allow early check in since room is available.

2026-06-15 • via Nuitee
M
MadialaganHaarisni • solo_traveller • my
10
Pros:

The rooms very best. Next booking confirm same hotel

Cons:

N/A

2026-06-14 • via Nuitee
J
Jessica • solo_traveller • my
10
Pros:

The is very clean

Cons:

No

2026-06-14 • via Nuitee
E
ent • couple • my
10
Very good service
Pros:

Service reception excellent

Cons:

Air mineral disediakan dalam bilik

2026-06-13 • via Nuitee
A
Ang • couple • my
5
2026-06-12 • via Nuitee
M
Masrizah • couple • my
10
Overall everything its wonderful
Pros:

The staffs were super nice. Its my second time btw . I travel a lot for work and this hotel has really good facilities and affordable price too . Close with convenience stores .

Cons:

Dont serve breakfast

2026-06-09 • via Nuitee
E
Emily • extended_group • my
6
Good location and clean.. however need add stuff like better toilet tissue, small towels add some
Pros:

Location is best!

Cons:

No basic stuff like small towels & hand soap ..

2026-06-09 • via Nuitee
A
anuar • solo_traveller • my
10
Pros:

Bilik selesa..luas.

Cons:

Bilik tak kedap bunyi..bole dgr bilik sebelah bercakap.

2026-06-09 • via Nuitee
K
king • couple • my
10
2026-06-08 • via Nuitee
W
woon • solo_traveller • my
9
2026-06-08 • via Nuitee
F
Farah • solo_traveller • my
10
Pros:

Bersihhhh kemas . Layanan baik dari customer service

2026-06-07 • via Nuitee
N
Norhaliza • couple • my
7
2026-06-07 • via Nuitee
N
Norhaliza • couple • my
7
2026-06-07 • via Nuitee