Kingston Hotel 13 - Penang Hills formerly known as Deview Hotel

Hotels
8 (1109 reviews)
18 Jalan Pasar Pekan Ayer Itam , Ayer Itam , my
+60 4-829 1818

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Lift / Elevator
Daily housekeeping
Designated smoking area
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Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Limited parking

Categories

Cleanliness
7.46
Several reviews mentioned issues with cleanliness, including dirty bedsheets, smelly rooms, and toilet flushing problems.
Service
8.43
Most reviews praised the friendly and helpful nature of staff, although some issues with management responsiveness were noted.
Location
8.97
Reviews consistently highlighted the hotel's excellent location near attractions and local markets.
Room Quality
7.92
Many reviews appreciated the spacious and comfortable rooms, though some mentioned poor sound insulation.
Amenities
7.45
Guests noted limited amenities, with some specific complaints about the bathroom and lack of hand towels.
Value for Money
7.91
Reviewers generally felt the pricing was reasonable for the location and amenities offered.
Food and Beverage
7.96
Positive sentiment around local food options being nearby, but inconsistencies in hotel-specific food offerings were noted.
Overall Experience
7.93
Overall sentiment was positive with a few complaints, maintaining a satisfactory experience for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:29

Property Description

Convenient Location
Deview Hotel Penang is located just a short distance from popular attractions like Penang Hill and Penang Times Square, making it an ideal base for exploring the area.

Comfortable Accommodation
Guests can expect air-conditioned rooms with modern amenities, ensuring a comfortable stay. Family rooms are also available for those traveling with loved ones.

Delicious Breakfast Options
Start your day right with a buffet featuring continental or Asian breakfast options, setting you up for a day of adventure in Penang.

To experience convenience, comfort, and delicious breakfast options, book your stay at Deview Hotel Penang today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8
Based on 1109 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.97
Room Quality: 7.92
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
S
shahida • family_with_children • my
8
Comfortable
Pros:

Clean room

Cons:

The tooth brush pakacging is stain & clean.

2026-07-25 • via Nuitee
U
Uthaya • couple • my
10
All good
Pros:

everything, staffs Sutharsan Nazmi Shirley were so good

Cons:

nil

2026-07-24 • via Nuitee
S
Sivanes • solo_traveller • my
10
Excellent staff
Pros:

Sutharsan Excellent 👌🏻

Cons:

No all okay

2026-07-24 • via Nuitee
M
Marsha • couple • my
10
OverAll nice stay
Pros:

Staff Sutharsan Ellena Nazmi Fong excellent

Cons:

street view so little noice facing so far

2026-07-24 • via Nuitee
A
as. • solo_traveller • my
10
2026-07-23 • via Nuitee
H
Haziq • solo_traveller • my
10
Pros:

Hotel yg bagus

2026-07-23 • via Nuitee
A
ali • solo_traveller • my
7
2026-07-23 • via Nuitee
B
bewla • solo_traveller • my
10
AWESOME
Pros:

great view with great room and bed..keep it up!! Staff Sutharsan Nazmi excellent

Cons:

NIL

2026-07-23 • via Nuitee
S
Syuhada • couple • my
8
pleasant stay,
Pros:

good location, big space staff kind Sutharsan Geraldine Fong

Cons:

-

2026-07-22 • via Nuitee
M
Muhammad • couple • my
10
Excellent Staff Service
Pros:

Staff Layanan baik Sutharsan Geraldine

Cons:

All okay

2026-07-22 • via Nuitee
M
Miey Aris • solo_traveller • my
10
Awesome 😎
Pros:

Sutharsan Nazmi bagus servicenya

Cons:

All good 😊💯

2026-07-22 • via Nuitee
P
PHSoo • solo_traveller • my
9
Pros:

The friendliness of the staff members.

Cons:

The reception area : the ventilation seemed inadequate, much of the body odours near the reception counter and the main entrance/exit.

2026-07-22 • via Nuitee
S
Siva • solo_traveller • my
10
2026-07-21 • via Nuitee
A
Ahmed • family_with_children • sa
8
2026-07-21 • via Nuitee
A
Abdul • couple • my
10
2026-07-21 • via Nuitee
A
Aluemalai • solo_traveller • my
8
Pros:

Cleanliness

2026-07-20 • via Nuitee
F
fadzreen • solo_traveller • my
10
2026-07-20 • via Nuitee
H
Haziq • solo_traveller • my
10
Excellent
Pros:

Sutharsan Geraldine Fong bagus

Cons:

Semua baik

2026-07-19 • via Nuitee
B
Boon Kok • couple • my
8
2026-07-19 • via Nuitee
F
Francis • couple • my
8
Pros:

Nearby market & eateries

Cons:

Housekeeping need to improve especially the toilets & make up room seems not automatic even if door tag is hang but need personnelly informed to reception.

2026-07-18 • via Nuitee