Holiday Inn Express & Suites - Stafford NW - Sugar Land by IHG

Hotels
•
Holiday Inn Express
9.1 (357 reviews)
12507 S Kirkwood Road , Stafford , US
+1 281-243-1640

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Very clean / well maintained
Friendly and helpful staff
Convenient location close to shops/eateries
Comfortable beds
Good breakfast (fresh, hot, omelets)
Useful toiletries and secure, well-lit parking
Cons:
Occasional unpleasant smells in rooms/hallways
Small rooms / privacy concerns for ground floor
Isolated service lapses (rude staff, delayed items)
Maintenance issues (broken shower curtain, sticky remote, old sofa-bed sheets)
Missing in-room items (no bathrobes/iron reported)
Noise/guest disturbances in lobby (motorcycle group) and limited pool hours

Categories

Cleanliness
8.8
Multiple guests praised the property as very clean and neat, but several noted unpleasant smells from cleaning products/hallways and isolated issues (sofa bed sheets), so overall slightly below perfect.
Service
10
Staff repeatedly described as friendly, welcoming, patient and helpful across many reviews; a couple of isolated reports of rude or unhelpful service did not outweigh the overwhelmingly positive comments.
Location
9.4
Frequently noted as conveniently located and close to essentials (gas, eateries, family destinations); location was consistently praised.
Room Quality
8.4
Beds described as very comfortable and rooms generally well maintained, but guests reported small room sizes, odors, a broken shower curtain, sticky remote and sofa-bed issues, indicating uneven room quality.
Amenities
9
Amenities such as pool, parking, toiletries (Dove) and a good breakfast were praised; some complaints about pool hours and missing items (no bathrobes/iron) reduce the score slightly.
Value for Money
8
Mixed perceptions: several callers view it as good value or modestly priced, but there are clear negative comments (explicit 'no value for money', problems with service/linen) lowering perceived value.
Food and Beverage
9.3
Breakfast repeatedly described as fresh, hot and delicious (omelets, good options); a minority disliked specific offerings (turkey bacon/sausage) or found breakfast mediocre.
Overall Experience
9.9
Majority of guests reported very positive stays ('will stay again', 'amazing', 'cloud 9'); isolated negatives (odors, bikers, occasional rude staff) but overall experience is excellent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Convenient Location
Enjoyable Amenities
Delicious Dining Options

Book your stay at Holiday Inn Express & Suites - Stafford NW - Sugar Land, an IHG Hotel for a memorable experience in Southwest Houston.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 357 reviews
Cleanliness: 8.8
Service: 10
Location: 9.4
Room Quality: 8.4
Amenities: 9
Value for Money: 8
Food and Beverage: 9.3
Overall Experience: 9.9
J
Jeremy • couple • us
10
2026-10-25 • via Nuitee
R
Rizvi • couple • us
10
2026-10-21 • via Nuitee
L
Luis • couple • us
10
Pros:

Muy limpio y muy cómodo

Cons:

La personal muy amable

2026-10-17 • via Nuitee
S
Sandra • family_with_children • us
9
Pros:

Location and cleanliness of the hotel..Fresh hot breakfast. Friendly staff.

Cons:

Nothing

2026-10-13 • via Nuitee
F
Fernando • solo_traveller • us
10
2026-10-12 • via Nuitee
A
Annajel • couple • us
10
2026-10-12 • via Nuitee
A
Arcelious • family_with_children • us
9
I will say I enjoy my stay at this hotel and will stay again
Pros:

My family and I loved the property. And I will be back. And the breakfast was delicious.

Cons:

I really don’t have any complaints about the property.

2026-10-08 • via Nuitee
R
Richard • couple • us
9
Cons:

Horrible smell from bathroom cleaning product used

2026-10-07 • via Nuitee
X
Xandria • couple • us
10
2026-10-07 • via Nuitee
S
Sylvester • solo_traveller • us
8
2026-10-07 • via Nuitee
C
Cruz • couple • us
10
Pros:

Exelente todo

2026-10-07 • via Nuitee
A
AHMED • couple • pk
10
2026-09-17 • via Nuitee
M
Mohammad • extended_group • us
5
Pros:

I didn’t eat the breakfast

Cons:

Whenever people walk on top of my room, I was in room number 201. You make the squeezy noise like wood is rubbing each other or things like that.

2026-09-08 • via Nuitee
S
Stephen • couple • gb
1
2026-09-05 • via Nuitee
J
johnthron • couple • us
6
2026-09-01 • via Nuitee
I
Itzjak • family_with_children • mx
10
2026-08-23 • via Nuitee
J
Joana • couple • us
10
Pros:

The location is close to everything you can possibly need!

2026-08-19 • via Nuitee
A
Ashleey • extended_group • us
10
The front desk clerk was so welcoming, sweet and personable!
Pros:

Very clean and neat. Also, LOVE that they use dove products!

Cons:

There was a slight smell in the hallways but not bad.

2026-08-18 • via Nuitee
K
Kayla • couple • us
6
2026-08-14 • via Nuitee
V
Vip • extended_group • us
9
Great overnight stay. Will definitely stay here again.
Pros:

Great location, well maintained, very clean, parking lot was well lit and secured. The staff were very friendly and helpful. Beds were comfortable.

Cons:

No dislikes.

2026-08-13 • via Nuitee