Naala Tulum

Hotels
8.6 (2817 reviews)
Av. Cobá Sur, Región 014, Súper manzana 001, manzana 004, Lote 001 , Tulum , mx

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Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
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Review Highlights

Pros:
Friendly staff
Great rooftop pool
Good location
Cons:
Poor cleanliness
Bad food quality
Room maintenance issues

Categories

Cleanliness
7.53
Several reviews mentioned poor cleanliness including dirty rooms and unclean pool areas.
Service
10
Generally positive feedback on the friendliness and helpfulness of the staff.
Location
9.7
Good location with proximity to restaurants and supermarkets. While some mentioned it was calm, others described it as a bit abandoned.
Room Quality
8.54
Rooms were nice, but some reviews mentioned deficiencies in equipment and maintenance.
Amenities
8.99
Positive sentiment towards the rooftop pool and amenities, but suggestions for improvements like better breakfast options.
Value for Money
8.02
Some reviewers felt the hotel's quality did not match the price, especially regarding the breakfast.
Food and Beverage
6.48
Negative feedback about breakfast quality and inaccuracies in food service.
Overall Experience
9.53
Overall a good experience but affected by cleanliness and food service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:32

Property Description

Luxurious Amenities
Naala Tulum boasts a range of luxurious amenities including a restaurant, outdoor swimming pool, and a bar. Guests can also enjoy the shared lounge area and garden, making it the perfect oasis in Tulum.

Comfortable Accommodation
Each room at Naala Tulum is designed for comfort and convenience, featuring air conditioning, flat-screen TVs, and private bathrooms. Selected rooms even come with a fully equipped kitchen, perfect for those who prefer home-cooked meals while traveling.

Convenient Location
Situated close to Las Palmas Beach, Paraíso Beach, and Tulum Bus station, Naala Tulum offers easy access to the city's popular attractions. With airport transfers available and a 24-hour front desk, guests can enjoy a seamless stay from beginning to end.

Experience luxury and comfort at Naala Tulum. Book your stay now to indulge in a truly unforgettable getaway.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.6
Based on 2817 reviews
Cleanliness: 7.53
Service: 10
Location: 9.7
Room Quality: 8.54
Amenities: 8.99
Value for Money: 8.02
Food and Beverage: 6.48
Overall Experience: 9.53
M
María Ángeles • solo_traveller • es
10
Cons:

Lo que me gustó menos fue el desayuno, lo demás todo perfecto

2026-05-29 • via Nuitee
A
Alcala • extended_group • mx
9
comodo
Pros:

que el alojamiento está en una buena ubicación, pero deberían de poner un poco de más acceso a la alberca, pero en general el hotel esta comodo

Cons:

que esta algo caro en el restaurante deberían de poner unos precios más accesibles para todos, pero está muy bueno la verdad me gustó mucho la estancia

2026-05-29 • via Nuitee
Z
Zelie • extended_group • fr
9
2026-05-26 • via Nuitee
E
Eva • solo_traveller • fr
10
Pros:

Très bon hotel, confortable et bien placé. Les piscines en rooftop sont top.

2026-05-25 • via Nuitee
B
Branko • family_with_children • si
9
Pros:

pool on top, rooms

Cons:

rather expensive food/drinks

2026-05-21 • via Nuitee
Y
Yacine • extended_group • fr
3
Très déçu de l’établissement et des prestations pour un soit disant 4*
Pros:

La vue

Cons:

Personnel pas aimable, beaucoup de restrictions inutiles. Les draps étaient troués, cafards et bestioles dans la chambre. Douche pour la piscine non fonctionnelle. Petit déjeuner basique.

2026-05-19 • via Nuitee
E
emily • solo_traveller • be
3
Très déçu par cet hôtel. Nous avions réservé une chambre avec un lit King size et avons reçu une chambre avec deux lits
Pros:

L’emplacement

Cons:

Presque tout, c’était sale. On a pas eu la chambre qu’on avait réservé, le personnel s’en foutais de nos besoin et nous rigolais presque au visage. Hôtel bruyant !

2026-05-19 • via Nuitee
L
Laetitia • solo_traveller • fr
8
Pros:

Très bel hotel

2026-05-16 • via Nuitee
2
2travelisgreat • Family • Chicago, Illinois
10
Good to know at Naala Tulum
Pros:

We love this hotel!! And stay here all the time when in Tulum. The rooms are always very clean and nice. We always pay for breakfast included. PLEASE NOTE if you stay here--sadly-they do not tell you if you order anything at all off the menu you pay full price for the item!! We had paid for breakfast with our room-my sister ordered off the breakfast menu--at the end of eating she was asked to pay full price for ordering off the menu. No one told us that if you ordered off the menu you pay Full price for the item--no discount even for the money you had paid. Naala and the restaurant need to straighten this out. We stayef 4 days and even did a business breakfadt whete we
did pay all the charges and tipped well, The restaurant needs to tell guests up front if you order anything off the menu you pay full price.

2026-05-14 • via Tripadvisor
R
Rebecca • couple • ie
7
Great location and value for money
Pros:

Very good value for money. The room was particularly good - great size, bathroom area, and balcony with a courtyard view. Friendly and helpful staff.

Cons:

The included breakfast was so disappointing we only got it once (e.g. we were offered scrambled eggs, but no bread included unless we bought it separately; there were cereals and yogurts left out, but no bowls or cutlery provided to take any).

Prices for additional drinks and food are ^very^ high, but I think this is typical for Tulum. Only food/drinks purchased on site are allowed in the pool area, which discouraged us from using it. The bikes were expensive ($12, 200 pesos per day), a typical price for Tulum, but the ones that are provided are in desperate need of maintance (broken gears, missing lights, clunky embedded locks - they felt unsafe to ride around areas with cars). Room cleaning needed better timing - we missed some days, some of which were because we were in the room, but others we had been out until after 3pm (leaving the sign on the door) but cleaners didn't come until after we were back and we didn't want to vacate after a long hot day trip with an early start.

2026-05-13 • via Nuitee
R
Roving43300633763 • Family
8
Family holiday
Pros:

Lovely hotel in central location to explore Tulum and its many sights and beaches.
Breakfast was good, the pool was lovely and our room was spotless.
You have Tulum pueblo on your doorstep, we loved exploring especially in the evening's when it was cooler and the city comes to life. Excellent location for trips, we visited the sian kaan biosphere, tulum ruins, mayan village and cenotes.
The hotel / beach zone is hard to beat in terms of beaches/ambience. Tulum is a brilliant option if you like a mix of town and beaches and this hotel is in a prime location.
We were travelling as a family and I felt perhaps the hotel was more suited to adult travellers, although there were other children staying I couldn't see a kids menu for the restaurant and it would have been nice to focus on kids in some way.

2026-04-19 • via Tripadvisor
J
jules • solo_traveller • fr
10
2026-04-17 • via Nuitee
E
Emilia • family_with_children • gb
9
Good hote to stay in Tulum
Pros:

Location / nice place /

Cons:

Breakfast - I think for a 4 star hotel breakfast was 2 star quality

2026-04-16 • via Nuitee
L
Léopold • couple • be
8
2026-04-16 • via Nuitee
T
Tatihana • family_with_children • dk
10
Lindo hotel.
Pros:

Bueno alojamiento, muy bonita decoración en sus compartimentos del hotel.
Buen servicio, limpio y moderno.

Cons:

Su restaurante los desayunos no había variedad.

2026-04-14 • via Nuitee
H
Héctor • solo_traveller • es
8
2026-04-14 • via Nuitee
E
Esra • solo_traveller • tr
8
Reception was very helpful, they provided whatever l needed, hotel was clean, room was very comforta
Cons:

4 star hotel categories mostly give caffee machine, l didnt have it in my room, but after l requested ,they provided it to me.

2026-04-13 • via Nuitee
Y
Yann • couple • fr
7
Très bien
Pros:

La propreté, la piscine rooftop. Gentilesse des agents d’accueil et des personnels. Agréable et gentil. Très bon hôtel rapport qualite prix. Content du séjour.

Cons:

Douche un peu bouché. (Chambre 220). Douche trop chaude ou trop froide, pas d’entre deux.
On a voulu manger au self avec notre plat acheté à l extérieur, il y a avait personnes, on a demandé si on pouvait mangé, une des filles sur personnel a accepté après que un autre du personnel nous refuse finalement la possibilité de manger.

Petit dej très light

2026-04-12 • via Nuitee
K
Kendelle • solo_traveller • mx
8
Bad experience with breakfast
Pros:

Facilities

Cons:

Breakfast and attention from servers

2026-04-10 • via Nuitee
D
Delphine • extended_group • fr
7
Décevant
Pros:

L’espace piscine très agréable ainsi que le jardin.

Cons:

Pas d’eau dans la chambre sachant que l’on ne peut pas boire l’eau du robinet, les hôtels précédents avec moins d’étoiles nous mettaient à disposition de l’eau tous les jours ainsi que du café ou thé en chambre, en fait il n’y avait rien ! le petit déjeuner est à 8h30 et peu de choix.
Literie très vieillissante.
Bref ne mérite pas les 4 étoiles

2026-04-10 • via Nuitee