Naala Tulum

Hotels
8.6 (2820 reviews)
Av. Cobá Sur, Región 014, Súper manzana 001, manzana 004, Lote 001 , Tulum , MX
+52 998 688 9381

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great rooftop pool
Good location
Cons:
Poor cleanliness
Bad food quality
Room maintenance issues

Categories

Cleanliness
7.53
Several reviews mentioned poor cleanliness including dirty rooms and unclean pool areas.
Service
10
Generally positive feedback on the friendliness and helpfulness of the staff.
Location
9.7
Good location with proximity to restaurants and supermarkets. While some mentioned it was calm, others described it as a bit abandoned.
Room Quality
8.54
Rooms were nice, but some reviews mentioned deficiencies in equipment and maintenance.
Amenities
8.99
Positive sentiment towards the rooftop pool and amenities, but suggestions for improvements like better breakfast options.
Value for Money
8.02
Some reviewers felt the hotel's quality did not match the price, especially regarding the breakfast.
Food and Beverage
6.48
Negative feedback about breakfast quality and inaccuracies in food service.
Overall Experience
9.53
Overall a good experience but affected by cleanliness and food service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:32

Property Description

Luxurious Amenities
Naala Tulum boasts a range of luxurious amenities including a restaurant, outdoor swimming pool, and a bar. Guests can also enjoy the shared lounge area and garden, making it the perfect oasis in Tulum.

Comfortable Accommodation
Each room at Naala Tulum is designed for comfort and convenience, featuring air conditioning, flat-screen TVs, and private bathrooms. Selected rooms even come with a fully equipped kitchen, perfect for those who prefer home-cooked meals while traveling.

Convenient Location
Situated close to Las Palmas Beach, Paraíso Beach, and Tulum Bus station, Naala Tulum offers easy access to the city's popular attractions. With airport transfers available and a 24-hour front desk, guests can enjoy a seamless stay from beginning to end.

Experience luxury and comfort at Naala Tulum. Book your stay now to indulge in a truly unforgettable getaway.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.6
Based on 2820 reviews
Cleanliness: 7.53
Service: 10
Location: 9.7
Room Quality: 8.54
Amenities: 8.99
Value for Money: 8.02
Food and Beverage: 6.48
Overall Experience: 9.53
L
Lucas • extended_group • mx
10
2026-09-19 • via Nuitee
P
Pech Vargas • solo_traveller • mx
8
Pros:

La habitación y el desayuno

Cons:

Que cobran el estacionamiento

2026-09-19 • via Nuitee
L
Laurine • couple • be
8
2026-09-16 • via Nuitee
D
Diana • family_with_children • us
10
2026-09-14 • via Nuitee
D
Diego Ignacio • extended_group • cl
8
2026-09-14 • via Nuitee
B
Blanca • solo_traveller • mx
10
Pros:

El diseño

Cons:

Que el desayuno no estaba incluído y cuando hice la reservación aparecía: desayuno gratis

2026-09-13 • via Nuitee
L
Lor • couple • au
8
2026-09-06 • via Nuitee
K
Karina • couple • gb
8
Beautiful stay and peaceful
Pros:

Love the location, rooms were very comfortable and staff professional and warm.

Cons:

The Breakfast was simple, I would add a little bit more on the display, like pastries and orange juice for example.
There was no bar service, a bar at least seasonal should be added at the roof top.

2026-09-05 • via Nuitee
K
kortass • solo_traveller • ma
10
Pros:

Passe-moi la commande bien placé personnel très sympa

Cons:

Super appartement bien passé je recommande on est venu en famille à 5 la piscine et la localisation en très bien

2026-06-20 • via Nuitee
V
virginie • couple • ca
8
2026-06-12 • via Nuitee
L
Loichot • couple • fr
8
C’est calme, bien situé. On avait aussi très peu de monde
Pros:

- La piscine et le Rooftop sont incroyables
- La chambre était confortable est propre
- Très bonne localisation

Cons:

- Personnel peu chaleureux
- Petit déjeuner très simpliste, très peu de choix. Il faut vraiment qu’ils s’améliorent dessus

2026-06-02 • via Nuitee
A
Alcala • extended_group • mx
9
comodo
Pros:

que el alojamiento está en una buena ubicación, pero deberían de poner un poco de más acceso a la alberca, pero en general el hotel esta comodo

Cons:

que esta algo caro en el restaurante deberían de poner unos precios más accesibles para todos, pero está muy bueno la verdad me gustó mucho la estancia

2026-05-29 • via Nuitee
M
María Ángeles • solo_traveller • es
10
Cons:

Lo que me gustó menos fue el desayuno, lo demás todo perfecto

2026-05-29 • via Nuitee
Z
Zelie • extended_group • fr
9
2026-05-26 • via Nuitee
E
Eva • solo_traveller • fr
10
Pros:

Très bon hotel, confortable et bien placé. Les piscines en rooftop sont top.

2026-05-25 • via Nuitee
B
Branko • family_with_children • si
9
Pros:

pool on top, rooms

Cons:

rather expensive food/drinks

2026-05-21 • via Nuitee
Y
Yacine • extended_group • fr
3
Très déçu de l’établissement et des prestations pour un soit disant 4*
Pros:

La vue

Cons:

Personnel pas aimable, beaucoup de restrictions inutiles. Les draps étaient troués, cafards et bestioles dans la chambre. Douche pour la piscine non fonctionnelle. Petit déjeuner basique.

2026-05-19 • via Nuitee
E
emily • solo_traveller • be
3
Très déçu par cet hôtel. Nous avions réservé une chambre avec un lit King size et avons reçu une chambre avec deux lits
Pros:

L’emplacement

Cons:

Presque tout, c’était sale. On a pas eu la chambre qu’on avait réservé, le personnel s’en foutais de nos besoin et nous rigolais presque au visage. Hôtel bruyant !

2026-05-19 • via Nuitee
L
Laetitia • solo_traveller • fr
8
Pros:

Très bel hotel

2026-05-16 • via Nuitee
2
2travelisgreat • Family • Chicago, Illinois
10
Good to know at Naala Tulum
Pros:

We love this hotel!! And stay here all the time when in Tulum. The rooms are always very clean and nice. We always pay for breakfast included. PLEASE NOTE if you stay here--sadly-they do not tell you if you order anything at all off the menu you pay full price for the item!! We had paid for breakfast with our room-my sister ordered off the breakfast menu--at the end of eating she was asked to pay full price for ordering off the menu. No one told us that if you ordered off the menu you pay Full price for the item--no discount even for the money you had paid. Naala and the restaurant need to straighten this out. We stayef 4 days and even did a business breakfadt whete we
did pay all the charges and tipped well, The restaurant needs to tell guests up front if you order anything off the menu you pay full price.

2026-05-14 • via Tripadvisor