Four Points by Sheraton Josun, Seoul Myeongdong

I booked two rooms and specifically requested connecting rooms, which were provided. However, we were disappointed to discover that the rooms did not have Netflix, something we were not aware of when making the booking.

When we approached the reception to enquire about this, the staff member simply told us that Netflix was not available. What disappointed us most was his dismissive, matter-of-fact response and the complete lack of effort to offer any alternative or solution.

I understand that not every facility may be available, but good customer service is not just about answering a question with a simple “yes” or “no.” It is about how staff communicate with guests and make an effort to address their concerns. A little empathy, a polite explanation, or even an attempt to suggest an alternative would have made a difference.

While we appreciate that our request for connecting rooms was accommodated, the poor service we experienced at the reception left us disappointed. I hope the hotel management will take this feedback seriously and remind staff that providing a good guest experience goes beyond simply answering questions. It is also about attitude, professionalism, and the willingness to help.

Waited too long for the elevators every time

Faciliteiten en mannelijk personeel die arrogant, ongeduldig en onverschillig was.

Avoid this place.

We were extremely disappointed by the level of cleanliness and, even more so, by the way our repeated complaints were handled by the hotel staff.

After returning to our room following a long day outside, we noticed uncleaned biscuit crumbs on the floor. We decided to report this to the front desk, not only because we expected the room to be properly cleaned, but also to give the hotel an opportunity to address the issue. The receptionist did not seem to take the matter as seriously as it should have been taken and simply explained that the room service team might have forgotten to vacuum the room that day.

We were assured that someone would come back and properly vacuum the room.

Instead, a cleaner came and performed an extremely quick and clearly inadequate “double cleaning” using a broom. This took only a very short amount of time and was nowhere near what we had been promised. When we went back to reception to explain that this was not the proper vacuum cleaning we had been assured of, we were simply told that there had been a miscommunication and that they could no longer vacuum the room at that time.

We explained once again that the room had still not been properly cleaned. The staff then sent the cleaning team back for what they described as a “deep cleaning of the room.”

We went downstairs to smoke a cigarette and returned less than 6–7 minutes later. We were once again told that the cleaning had been completed and that the room was now perfectly clean. This was simply not the case.

At this point, it was around 11 PM, and after an already long day, we simply wanted to be able to sleep in a clean and properly maintained room. We therefore asked the receptionist to come upstairs and see the situation for herself. We showed her several other areas that had clearly not been properly cleaned, including mold in the shower, significant dust behind the curtains, and dead insects behind the TV.