ibis Bridgwater, M5 Jct23

Hotels
•
ibis
7.9 (3371 reviews)
Woodlands Court Business Park, Bristol Road , Bridgwater , gb

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly, cheerful and attentive staff (several named and praised)
Comfortable beds and generally fresh/clean rooms
Convenient location (good for dog walks and close to destinations)
Good breakfast and pleasant bar
Air conditioning in rooms
Spacious rooms/wet rooms noted by some guests
Cons:
Slow restaurant service and long waits; billing issues reported
Lift outages during stays
Extra charges (parking fee, surcharges) and perceived poor value
Maintenance/cleanliness issues in places (mould, sticky marks, stray hair)
Room amenity gaps (no fridge, few hangers, no bathroom shelves, low water pressure)
Overflowing exterior bins and some dining-room noise/road noise

Categories

Cleanliness
7.5
Generally described as clean, fresh and modern in several reviews, but there are maintenance/cleanliness concerns (mould on top of walls, dirty/sticky marks in a room, stray hair on bedding) that lower the score slightly.
Service
8.3
Staff repeatedly praised as friendly, cheerful and attentive (several named staff highlighted and breakfast host noted as an asset). However, restaurant service issues, long waits and occasional billing/refund problems reduce the score from excellent to very good.
Location
8.8
Multiple mentions of an ideal and convenient location (good for walking dogs and convenient to destinations); location and local walks are clear positives.
Room Quality
8
Beds are frequently described as comfortable and rooms as spacious/fresh with air conditioning. Some negatives include noisy/clunky air-con, low water pressure, no fridge, limited hangers and missing bathroom shelving.
Amenities
7.4
Bar and breakfast areas are positives and rooms have air-con, but there are notable amenity issues: lifts out of order multiple times, parking fees/credit-card parking charge, overflowing outdoor bins and lack of in-room fridge or adequate bathroom shelving.
Value for Money
6.5
Several guests felt the room price was higher than competitors and were unhappy about additional charges (parking fee, surcharges for some menu items and a 10% extra for dietary variations), so value is a weak point.
Food and Beverage
7.5
Breakfast is often described as good and bar pricing reasonable, but the restaurant offering and execution are inconsistent (limited variety, cold items like beans, a poor curry dish report and long waits for meals).
Overall Experience
9.2
Overall stays are described as enjoyable with very friendly staff, comfortable beds and a convenient location; operational issues (slow restaurant service, occasional lift outages and some maintenance/cleanliness matters) temper this, but the positive staff and comfort lead to a strong overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 20:00

Property Description

Modern Comforts and Convenient Location
Discover a perfect blend of modern comforts and convenience at ibis Bridgwater, M5 Jct23. Unwind in well-equipped rooms with air conditioning, flat-screen TVs, and private bathrooms.

Delicious Dining and Leisure Activities
Savor a delightful full breakfast at our restaurant and explore nearby activities like hiking, cycling, and fishing.

Prime Amenities and Nearby Attractions
Benefit from our 24-hour front desk, shared lounge, and free WiFi throughout the property. With Cardiff and Bristol just a short drive away, ibis Bridgwater, M5 Jct23 is the ideal choice for your stay.

Book now for a memorable experience at ibis Bridgwater, M5 Jct23!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 3371 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.8
Room Quality: 8
Amenities: 7.4
Value for Money: 6.5
Food and Beverage: 7.5
Overall Experience: 9.2
M
Max • solo_traveller • gb
7
2026-08-22 • via Nuitee
C
Craig • couple • gb
10
2026-08-21 • via Nuitee
T
Thomas • family_with_children • gb
9
Breakfast to die for..
Pros:

Breakfast was fantastic for the money, staff were attentive and extremely helpful.

Cons:

The room although clean and comfortable had damp on the walls throughout which could potentially have caused a health hazard had l stayed longer.

2026-08-21 • via Nuitee
G
Georgina Dykes • solo_traveller • gb
5
Pros:

The dinner was nice. The staff were nice.

Cons:

Had to change rooms due to a plumbing issue (smelt horrendous). Didn't like the decor, felt like a prison cell.

2026-08-20 • via Nuitee
G
Gary • solo_traveller • gb
2
Cons:

The fact I complained on the morning I left that the shower drain wasn't working properly,water covered the floor,which was dangerous,smelt of urine,
I've sent photos,no response to emails or chat!?!
Week ago tomorrow, Room 402, I've asked for refund, but no one has been in touch!!!

2026-08-20 • via Nuitee
L
lyndon • solo_traveller • gb
5
Pros:

The hotel generally was good

Cons:

Overcharged on a baileys , £10 for a measure when it was supposed to be £5, informed management and he brushed it off , no sorry at all

2026-08-20 • via Nuitee
B
Baker • couple • gb
10
Pros:

everything

Cons:

nothing

2026-08-19 • via Nuitee
M
Michael • couple • gb
8
2026-08-19 • via Nuitee
M
Mohammed • solo_traveller • gb
7
Pros:

Location, lots of shops around, meny places to eat out.

Cons:

I did not like the extra price for parking 9 pounds, one night stay , breakfast was over priced.

2026-08-19 • via Nuitee
J
John • couple • gb
10
The staff were exceptionally friendly and efficient especially the girl on reception at the overnight shift. The meal wa
Pros:

Clean and modern

Cons:

Nil

2026-08-18 • via Nuitee
K
Karen • extended_group • gb
10
2026-08-18 • via Nuitee
P
paddy dillon • solo_traveller • gb
9
Pros:

exceptional staff willing to help above and beyond their duty

Cons:

the location with no public transport availability. two bare mid decorated walls and noisy road out the window.

2026-08-17 • via Nuitee
P
Pauline • couple • gb
10
2026-08-17 • via Nuitee
A
Alex • solo_traveller • gb
9
2026-08-17 • via Nuitee
R
Richard • solo_traveller • gb
10
Pros:

Everything!!

The chocolate cookies at check in, the room, the breakfast and particularly the staff.

Alice on reception gave a great recommendation of a country pub for dinner, supplied water for our room and was extremely welcoming. At breakfast the duty manager and "food" lady worked tirelessly to keep the quality food fully stocked.

Probably the best Ibis we have stayed in.

Cons:

Can't think of anything.

2026-08-16 • via Nuitee
S
simpson • couple • gb
9
2026-08-16 • via Nuitee
C
Carly • solo_traveller • gb
7
Good value for money
Pros:

Modern and friendly reception staff. Guy at breakfast was brilliant but seemed like he was doing all the work and the other lady was stood around a lot

Cons:

Cleaners went into the room before check out and wouldn’t let us use the bathroom

2026-08-16 • via Nuitee
C
Chloe • solo_traveller • gb
8
Stress free
Pros:

Fresh , quick and easy.

2026-08-16 • via Nuitee
R
Rachel • couple • gb
1
2026-08-16 • via Nuitee
M
Max • solo_traveller • gb
8
2026-08-16 • via Nuitee