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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Airport shuttle
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Safety deposit box
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Tour desk
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Ironing service
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Massage services
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Spa/wellness center
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Concierge service
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Pool with view
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Rooftop pool
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Outdoor furniture
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Sun loungers or beach chairs
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Airport drop off
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Airport pick up
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Shallow end
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
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Property Description
Luxurious Accommodation
Experience the ultimate comfort at Terrasse Hotel Playa del Carmen, offering air-conditioned rooms with free WiFi, private bathrooms, and city views. Some rooms even feature a balcony for a breathtaking scenery.
Delicious Dining Options
Indulge in a culinary journey at our restaurant serving a variety of cuisines including Italian, Mexican, and Pizza. Vegetarian options are also available upon request to cater to every guest's preference.
Convenient Location
Situated just 1.2 km from Playa del Carmen Beach, our 4-star hotel is conveniently located near popular attractions like Playacar Beach and ADO International Bus Station. With a 24-hour front desk and a paid airport shuttle service, your travel needs are seamlessly taken care of at Terrasse Hotel Playa del Carmen.
Ready to experience luxury and convenience? Book your stay at Terrasse Hotel Playa del Carmen now!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The location of the hotel was maybe okay, but absolutely nothing about the service, staff, or amenities could make up for how poorly we were treated
An absolute nightmare from check-in to check-out. Extremely confrontational and hostile staff.
Hostile Check-In & Incompetence: We arrived at the official check-in time for our double room, and the front desk immediately started aggressively arguing that we booked a king. After a toxic back-and-forth, they took our bags. An hour later, the clerk told me it was solved, but before I could finish my sentence, he snapped, "Nevermind, someone else booked it, our system is automated." It took hours of completely unnecessary stress just to get the room we actually paid for. The staff lacks basic manners.
The "Breakfast" Scam: The "breakfast included" tag is a total bait-and-switch. You are served old, soggy bread without butter, whole milk, and a jammed Nespresso machine. If you want actual food (like basic chilaquiles), they demand an extra 750 pesos.
Management is the Problem: The person in charge was just as bad, constantly arguing back and forth instead of resolving issues. There is a deeply embedded culture of hostility here.
Buena ubicacion, cerca de playas hermosas, buen servicio de limpieza, personal amable.
Limpio ordenado, piscina perfect, buena vista.
La habitacion y cama grande, con frigobar. :) ame, aire acondicionado perfect
Un hermoso hotel de playa. El personal muy atento y agradable
La ubicación
C’étais super et le personnel adorable
Le manque d’insonorisation j’entendais tout ce qu’il ce passer
El personal increíble! Leonel y de limpieza!! Siempre ayudaron con todo muy rápido.
Clean, small hotel. Conveniently located to walk to Beaches 77 and 88, which are really great and worth visiting. On Sundays, there’s a local market nearby, also nice for a stroll. The city center is relatively close. The hotel has a rooftop with a pool. Rooms are small, but comfortable and pleasant.
Rooms are small
La regadera no funcionó. Desafortunadamente no le hacen reparaciones al hotel y las habitaciones están muy descuidadas. El agua inundó todo el baño e incluso la recámara. Los alrededores están muy descuidados y muy sucios.
Good atmosphere, nice facilities, good people. A little further out from the center making it very quiet and peaceful during the day and at night. Great views from the roof!
Pool was a bit cold, and quite dirty. Rooftop area in general was nice but not well-kept. The general notion from the place was a bit like they didn't care *that* much about it, which was a bit off-putting.
Nothing honestly …
The cleanliness, the onsite breakfast
Emplacement excentre qui évite le bruit. 5/10min à pied pour rejoindre la 5eme avenue !
Réceptionniste très gentil.
Tout petit balcon. La chambre n’était pas très propre principalement le sol et les draps. C’était un peu bruyant la nuit du aux chiens dans la rue.
Location (away from street noise). Guy on reception did all he could to help
Air con didn’t work, shower had to be fixed
Det var et dejlig stort værelse med køleskab.
Bruseren havde et rigtig dårlig brusehoved - vandet kom bare ud i en kæmpe stråle.
Las instalaciones, se nota que el hotel es nuevo y esta todo impecable
Nada
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