Palacio Provincial San Juan, Adults only, Curio Collection by Hilton

Hotels
•
Curio Collection by Hilton
8.9 (507 reviews)
103 San Francisco Street , San Juan , PR
+1 787-425-0164

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Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location in Old San Juan
Beautiful historic building
Friendly and helpful staff
Spacious, comfortable rooms and beds
Rooftop pool and pleasant atmosphere
Cons:
Inconsistent housekeeping / rooms not serviced
Limited bathroom amenities / toiletries not always provided
No on-site parking / parking difficulties
Occasional distant staff interactions
Rooftop bar food described as sub-par

Categories

Cleanliness
7
Multiple reviews report inconsistent housekeeping (rooms not serviced, items left used, missing towel/amenity refills), lowering cleanliness scores.
Service
9.2
Staff frequently described as exceptional, friendly and helpful (multiple mentions of specific employees and helpful check-in/out), though a few reviewers noted distant or inconsistent staff interactions.
Location
9.9
Consistently praised as prime/central in Old San Juan, within walking distance of attractions and ideal for sightseeing.
Room Quality
9.6
Rooms described as spacious, comfortable beds and good A/C; historic building in good condition though some rooms noted as a bit dark.
Amenities
9
Rooftop pool, hot tub and small gym praised; some missing toiletries and occasional upkeep issues (e.g., shower leakage, broken fixtures) temper the score.
Value for Money
8.9
Standard quality for this hotel tier.
Food and Beverage
8
Limited mentions of food; rooftop bar food described as sub-par by at least one reviewer, otherwise few comments on F&B.
Overall Experience
9.6
Majority of reviewers report a very positive overall stay — beautiful building, great location and friendly staff — balanced by some housekeeping/service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Luxurious Accommodations
Palacio Provincial - Adults Only offers air-conditioned rooms with modern amenities such as flat-screen TVs, comfortable bedding, and private bathrooms. Safety deposit boxes are also provided for added security.

Relaxation and Recreation
Guests can unwind by the outdoor swimming pool or indulge in a soak in the hot tub. The hotel also features a fitness centre for those looking to stay active during their stay.

Convenient Location
Located in San Juan, this hotel is close to popular attractions like Fort San Felipe del Morro and Old San Juan. With free WiFi, a business centre, and 24-hour front desk services, Palacio Provincial ensures a hassle-free stay for all guests.

Book your stay at Palacio Provincial - Adults Only for a memorable and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children are not allowed.
    Adults stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Video

Guest Reviews

8.9
Based on 507 reviews
Cleanliness: 7
Service: 9.2
Location: 9.9
Room Quality: 9.6
Amenities: 9
Value for Money: 8.9
Food and Beverage: 8
Overall Experience: 9.6
L
Lori • couple • us
9
Great location. Beautiful building 4 star is accurate.
Pros:

Great location. Beautiful hotel. Rooms and bed were comfortable. Shower had great water pressure.

Cons:

Did not receiving cleaning services for one of our days. Lacked bathroom amenities like washcloths and extra toiletries you usually find in a resort. Only tried the food on the rooftop bar - sub par.

2026-10-31 • via Nuitee
G
Giancarlo • couple • us
8
Excellent location in Old San Juan. Great comfort, but can benefit from several improvements.
Pros:

Pros: Location! Very well-located in Old San Juan, walking distance from all attractions in the colonial center, and the entrance is in a quiet, pedestrian street. It boasts a nice rooftop pool and "hot" tub, as well as a small gym. Rooms are spacious, the a/c cools well, and the bedding/pillows are very comfortable. Water pressure was great. The building is beautiful in its colonial architecture.

Cons:

Cons: Some staff members were distant and not particularly friendly. Housekeeping was inconsistent with their timing and tasks (e.g., one day they came at 11am, another day they came after 4pm; sometimes they would leave 4 towels, sometimes 3, sometimes they would leave face towels, other days they wouldn't; water bottles were not refilled). Water seeped from the shower onto the bathroom floor (a pet peeve of mine). Some areas need upkeeping (e.g., the door handle of the men's bathroom in the rooftop was broken).

2026-10-28 • via Nuitee
R
Roberto • couple • us
10
2026-09-18 • via Nuitee
L
Leroy • couple • us
10
All in all very nice place to vacation. Recommend using uber to get around. No parking available and finding one spot ta
Pros:

The atmosphere is very peaceful and relaxing. Staff are very respectful and nice

Cons:

The parking sucks.

2026-09-13 • via Nuitee
B
Baptiste • couple • fr
9
Pros:

la localisation de l'hôtel était parfaite en plein centre ville
personnel très gentil

2026-09-11 • via Nuitee
B
Bree • couple • us
9
2026-08-31 • via Nuitee
J
Julien • couple • us
7
Very noisy -
Pros:

Great location !

Cons:

If you are looking for a place with charm , This is not your place .

2026-08-30 • via Nuitee
L
Lourdes • solo_traveller • mx
9
Pros:

Ubicación e instalaciones

Cons:

Hice dos estancias, durante la segunda 3 días después me dieron la misma habitación y había cosas que habúa utilizado (cafetera) que no habían limpiado

2026-08-23 • via Nuitee
Y
young • extended_group • us
10
2026-08-22 • via Nuitee
A
Adriana • solo_traveller • fr
8
2026-08-21 • via Nuitee
T
tim • extended_group • us
10
We would stay here again
Pros:

Very nice hotel in the heart of Old San Juan

2026-08-17 • via Nuitee
L
Laura Rose • extended_group • us
10
2026-08-14 • via Nuitee
C
Chloe • extended_group • fr
8
Parfait séjour dans le vieux San Juan
Pros:

L’établissement est magnifique et extrêmement bien situé! Parfait pour visiter à pied le vieux san Juan
La chambre est grande et spacieuse et le personnel est super sympa !

2026-08-12 • via Nuitee
D
Deeann • extended_group • gb
9
2026-08-04 • via Nuitee
E
Ethan • family_with_children • us
2
Unfortunately not a great stay. This was our second time staying here but we will no longer return
Pros:

The location is prime and the general setting of the hotel is nice.

Cons:

I booked 2 rooms for a family trip and neither of the rooms was serviced at all during our stay. Both rooms requested cleaning daily which never happened. We also had to call more than once for shower gel and toilet tissue.

2026-08-04 • via Nuitee
M
Magdolna • couple • us
9
Great location in historic building.
Pros:

Great location, very nice building, super friendly and helpful staff.

Cons:

The rooms are a bit dark.

2026-08-03 • via Nuitee
G
Giulio • extended_group • nl
9
2026-08-02 • via Nuitee
A
Aaron • extended_group • us
10
2026-07-25 • via Nuitee
F
Fe • solo_traveller • us
10
Beautiful Hotel and Amazing Staff,
Pros:

The hotel is beautiful and perfectly located right in the heart of downtown, just steps away from Plaza de Armas. The staff were exceptional and went above and beyond. Check-in was scheduled for 3 PM, but I arrived at 10 AM and my room was already ready. On the day of checkout, they kindly extended my stay until 1 PM instead of the usual 11 AM. I had a wonderful experience and would definitely come back.

2026-07-25 • via Nuitee
J
Juan David • couple • us
1
2026-07-13 • via Nuitee