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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Pets allowed
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Hot tub/Jacuzzi
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Adult only
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Front desk (limited hours)
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Exercise/lap pool
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Swimming nearby
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Rooftop garden
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Palacio Provincial - Adults Only offers air-conditioned rooms with modern amenities such as flat-screen TVs, comfortable bedding, and private bathrooms. Safety deposit boxes are also provided for added security.
Relaxation and Recreation
Guests can unwind by the outdoor swimming pool or indulge in a soak in the hot tub. The hotel also features a fitness centre for those looking to stay active during their stay.
Convenient Location
Located in San Juan, this hotel is close to popular attractions like Fort San Felipe del Morro and Old San Juan. With free WiFi, a business centre, and 24-hour front desk services, Palacio Provincial ensures a hassle-free stay for all guests.
Book your stay at Palacio Provincial - Adults Only for a memorable and comfortable experience.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
No parking available.
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children are not allowed.
Adults stay for US$25 per person per night when using an available extra bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
Everything here was just amazing. The staff was super helpful and friendly. The rooms and ammenities were top notch.
I can't think of a thing, it was all fantastic.
Beautiful hotel in Old San Juan. Walking distance to all the main attractions.
La arquitectura, decoración, ubicación y atención del personal
Nada
Localisation excellente
Beau roof top et très belle piscine
Dommage que les prestations ne soient pas adaptées au nombre d’occupants
Muy cómodo y limpio. La ubicación es excepcional.
Ubicación.
No hubo nunca wifi en la habitación y ellos lo sabían pero que no podían hacer nada.
Se escucha todo lo que hacen en el piso de arriba
Pésimo restaurante para cenar y no ofrecen desayuno pues el restaurante abre tarde.
Es un edifici preciós, tot l’hotel
Conveniently in the middle of old San Juan, easy walks to things like El Morro, restaurants and Columbus Square. Felt very safe on the street at night. The street in front of the hotel was closed to cars while we were there, that may be permanent. Our room on the ground floor front side was spacious and very comfortable, with very good "black-out curtains" against the morning Sun or occasional light "displays" from the bar on the corner.
The hotel restaurant is good, there are even better around the neighborhood but it is handy for breakfast or a lunch if you are "on site" during the day. The rooftop pool is nice, with a bar where "bar food" is also available. Plenty of open air public spaces for getting together with your group
Would definitely stay here again.
We had a thoroughly enjoyable stay! The hotel is beautiful, rooms are spacious and the staff is extremely friendly and helpful. A special shoutout to Edgard, who was tending the rooftop bar, and the three maintenance guys he insisted on calling to retrieve my necklace that had fallen between the decking boards by the pool! Catastrophe averted due to super employees!
Had a horrible night, the people above our room had a drunken member and at midnight they had a brawl and the noise was horribly bad. I give a 5 in the sense that Francisco and Peña (front desk) really gave their all to control the situation and treated me and my family with kindness. The problem was not the hotel per se, it was unruly people who have no regards for others. Francisco was specially thoughtful that night along with Peña. The next morning I crossed path with Peña while walking to get coffee and he had the kindness to invite me to go to El Convento and get coffee from their coffee area. I spoke to Carlos, the manager, not to complain about not sleeping but to give kudos to the employees reaction in the midst of a situacion that was really bad. Rachel was also very helpful taking care of me and my family the next day at the front desk. I wished we had rested well, but for sure, it would have been totally horrible had it not been for the amazing employees. I would love to spend time at the hotel again and have a peaceful night. The location is amazing, walking distance within Old San Juan to everything there is to do and see.
Breakfast in a $500 room was not included. Location in Old Town was good
Had dinner in restaurant ..very average
My husband and I loved Palacio Provincial! The pros: Beautiful lobby and common areas, staff is friendly and helpful, the rooms are super clean and modern (the shower was excellent, the bed super comfy, and the pillows - I know I sound weird - but their bed pillows are extraordinarily comfy to the head) and great location in Old San Juan. The cons: I don't know about all the rooms, but our room did not have a view, maybe other rooms do. When we were a guest, there was a generator that hummed loudly for a while but I don't believe that was permanent. Tip: Get familiar with the street names. Ubers don't drive down the street you are on, you need to meet at one of the corners.
Stayed 2 nights here that I will never forget!
Adriana welcomed me like family the moment I arrived and ensured that everything was perfect for me throughout my stay. Raul at the front desk also consistently went above-and-beyond, the 2 of them made me feel truly welcomed and appreciated. Exceptional service!
The entire property is also so breathtaking. The well-preserved architecture really takes you back in time and I enjoyed learning about the buildings rich history. The atriums along with their open roof provide perfect spaces to relax and enjoy gorgeous sights at every turn. I thoroughly appreciated the attention to detail and lovely Puerto Rican charm.
Not enough good could be said about this hotel. Especially due to its central location, it is the only hotel I would recommend for an authentic Old San Juan experience!
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