Children allowed

Facilities

WiFi available
Free WiFi
24-hour front desk
Heating
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Comfortable bed
Friendly staff
Clean and modern
Cons:
Few minor maintenance issues
No breakfast offered

Categories

Cleanliness
9.49
Rooms were reported as clean and well-maintained.
Service
9.96
Staff were mentioned as friendly, welcoming, and helpful.
Location
10
The hotel is centrally located with easy access to attractions.
Room Quality
9.45
Rooms were modern, comfortable, and well-equipped.
Amenities
9.48
Good amenities like smart TVs, kitchenettes, and complimentary items.
Value for Money
9.44
Considered reasonable for the level of quality provided.
Food and Beverage
8.99
Limited food options as there wasn't breakfast available, but some complimentary snacks.
Overall Experience
10
Overall positive experiences with high praise for the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:01

Property Description

Luxurious Accommodation
The Hotel Chester, a 5-star property in the heart of Chester City Centre, offers elegantly designed rooms equipped with modern amenities such as flat-screen TVs, comfortable bedding, and free WiFi. Each room features a private bathroom and a fridge for added convenience.

Convenient Location
Situated just a stone's throw away from Chester Racecourse and the bustling city center, guests can easily explore nearby attractions like Chester Zoo, Albert Dock, and M&S Bank Arena Liverpool. The hotel's proximity to key landmarks makes it an ideal choice for travelers interested in sightseeing and entertainment.

Relaxation and Hospitality
Guests can unwind in style at The Hotel Chester with access to a luxurious hot tub, perfect for rejuvenating after a day of exploring the city. The 24-hour front desk and concierge service ensure that every need is met promptly and efficiently.

Experience luxury and comfort at The Hotel Chester - book your stay now for an unforgettable getaway.

Important information:

Please note that guests must let know to the host if a dog will be part of the booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.6
Based on 1514 reviews
Cleanliness: 9.49
Service: 9.96
Location: 10
Room Quality: 9.45
Amenities: 9.48
Value for Money: 9.44
Food and Beverage: 8.99
Overall Experience: 10
A
Anita • solo_traveller • gb
10
Fantastic 🤩
Pros:

Fantastic location and staff. They made sure we had THE best stay - so impressed. Thank you to all staff involved, especially Fatima. Exceptional customer service.

Cons:

Nothing!

2026-11-07 • via Nuitee
O
Orlaith • family_with_children • ie
6
If you’re looking for a city centre location it’s great
Pros:

Nice spacious rooms in great location in the centre of Chester

Cons:

Wasn’t aware it was right next to a late bar so music played till after midnight and with two small kids it wasn’t ideal

2026-11-04 • via Nuitee
S
Sam • couple • gb
10
Brilliant location, the most amazing room. Great value for money! Would love to return
Pros:

EVERYTHING

Cons:

NA

2026-11-03 • via Nuitee
K
Kelly-Dee • couple • gb
9
Amazing hotel with friendly helpful staff
Pros:

The friendly welcoming staff
The comfortable bed

Cons:

The curtains let he light in, in the morning but that was the only small negative point

2026-11-03 • via Nuitee
M
Mandy • couple • gb
10
Amazing
2026-11-02 • via Nuitee
C
Catherine • couple • gb
10
Great place to stay
Pros:

Fabulous. 5*

Cons:

Nothing

2026-11-01 • via Nuitee
K
Kelly • couple • gb
10
Pros:

Excellent city centre location within easy walking distance of shops, restaurants and local attractions. The room was beautifully presented, clean and comfortable. The staff were warm, welcoming and attentive throughout our stay, and their recommendations for places to eat were fantastic and greatly appreciated."

Cons:

Nothing to dislike, we had an excellent stay.

2026-11-01 • via Nuitee
B
Bobbie • family_with_children • gb
10
2026-11-01 • via Nuitee
C
Chad • couple • gb
9
2026-10-31 • via Nuitee
E
Emerson John Thomas • family_with_children • no
10
You want to stay here!
Pros:

very luxurious and warm. staff is very welcoming and helpful.

Cons:

nothing at all

2026-10-30 • via Nuitee
S
Sara • couple • gb
5
Cons:

It was loud in the evening bc of the church bar, but the rooms were lovely

2026-10-30 • via Nuitee
C
Caroline • couple • gb
8
Great location and pleasant room
Pros:

Very clean and tidy and well stocked room for tea/coffee etc

Cons:

The bathroom was not very private , door didn’t shut properly and tv picture didn’t work on all channels

2026-10-29 • via Nuitee
K
kirk • couple • gb
10
2026-10-27 • via Nuitee
R
Rachelh57 • family_with_children • ie
10
Pros:

We stayed for one night while travelling with our cat. The staff were very attentive, it was a lovely apartment. I would highly recommend..

2026-10-27 • via Nuitee
J
Jasmine • couple • gb
10
Pros:

Beautifully clean
Great staff- friendly and helpful
We had a free upgrade on our room
Central location

2026-10-27 • via Nuitee
J
Jan • couple • gb
9
A great stay
Pros:

Very comfortable quiet accommodation and added bonus of being upgraded on arrival. Accommodation provided everything we needed in a central location. Thank you

2026-10-26 • via Nuitee
J
Julie • couple • gb
10
Perfect in every way
Pros:

Friendly staff, very helpful and kind. The lovely manager Laura upgraded our room.
Beautiful apartment, incredible decor. Perfectly situated for city centre, bars,restaurants, at park next door, cafe 28 100 metres from hotel is fabulous, our dog Billy loved it 🐶

Cons:

Loved everything

2026-10-26 • via Nuitee
L
leslie • family_with_children • gb
10
2026-10-25 • via Nuitee
G
Gary • couple • gb
9
2026-10-25 • via Nuitee
J
jo • family_with_children • gb
10
Pros:

Lovely, welcoming staff and beautiful rooms

Cons:

Nothing

2026-10-24 • via Nuitee