Residence Inn by Marriott Cancun Hotel Zone

Hotels
•
Residence Inn
8.2 (715 reviews)
Blvrd. Kukulcan Lt. 1-02 Zona Hotelera Km. 23.5 MZ60 , Cancún , mx
+529986892300

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Cons:
Location is not ideal for beach access
Issues with cleanliness in common areas

Categories

Cleanliness
7.68
Several reviews noted issues with cleanliness, particularly a pungent smell in corridors and the need for updates.
Service
8.65
Described as friendly and helpful in multiple reviews, indicating above-standard service quality.
Location
7.99
Mixed sentiments; while some enjoy the quiet location, others find it inconvenient without nearby beaches.
Room Quality
8.64
Rooms are highlighted as spacious, well-equipped, and comfortable.
Amenities
8.17
Facilities such as pools and the availability of kitchen equipment were positively noted.
Value for Money
8.43
General sentiment suggests good value given the amenities and services provided.
Food and Beverage
7.68
Breakfast has mixed reviews with some noting a lack of quality and variety.
Overall Experience
8.35
Overall sentiment reflects a positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:19

Property Description

Luxurious 3-Star Accommodation near Playa Punta Nizuc

Modern Amenities for a Comfortable Stay
Experience a fitness centre, a restaurant, and a bar at Residence Inn by Marriott Cancun Hotel Zone. Enjoy air-conditioned rooms with a flat-screen TV, terrace, and sea views. The hotel also offers a snack bar, business area, and free WiFi throughout the property.

Convenient Services and Nearby Attractions
Benefit from a 24-hour front desk, shuttle service, and ATM. Explore attractions like La Isla Shopping Mall and Cancun Underwater Museum, all within a short distance. With Cancún International Airport just 9 km away, your travel convenience is guaranteed.

Book your stay now at Residence Inn by Marriott Cancun Hotel Zone for a memorable Cancún getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 13 years old and over stay for US$31 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 715 reviews
Cleanliness: 7.68
Service: 8.65
Location: 7.99
Room Quality: 8.64
Amenities: 8.17
Value for Money: 8.43
Food and Beverage: 7.68
Overall Experience: 8.35
A
Alexander • couple • pe
9
Relajante
Pros:

Las instalaciones limpias, las áreas comunes que tiene son precisas (Gym, lavandería) y el personal es súper atento.

Cons:

Está algo alejado de todo y el desayuno poco variado.

2026-07-01 • via Nuitee
T
Temoc • family_with_children • mx
3
Ya no es como antes, hay mejores opciones al rededor
Pros:

La cama era comoda.

Cons:

Nos hemos hospedado en este hotel anteriormente. Estuvo genial, pero ahora decayó demasiado. Todo sucio, cosas ya en mal estado, cafe no funcional y cuando si, muy fea el sabor. Desayuno mas o menos. Alberca se ve super sucio, ni se antoja meterse. Para acabarlo, Booking.com no explica bien que tienes que reservar el transporte del aeropuerto al hotel con 48 horas de anticipacion. Reserve este hotel de emergencia despues de un vuelo cancelado, y no nos pudieron llevar del aeropuerto al hotel. PESIMO servicio, considerando que hay hoteles al rededor con servicio 24/7. Jamas regresare aqui

2026-06-30 • via Nuitee
M
MicheálW • solo_traveller • ie
8
2026-06-30 • via Nuitee
F
Facundo • couple • ar
5
Regular
Pros:

Que era nuevo. Las habitaciones tipo estudio estaban muy bien

Cons:

Que el desayuno era malo y el servicio para la cena impresentable y encima pago. Muy mala la comida
Falta de control de calidad por parte de la cadena

2026-06-30 • via Nuitee
R
Rommel • family_with_children • ca
8
To sum up it was a good place but need more improvement on the area
Pros:

Clean and near nice worker

Cons:

No restaurant near no nice park to visit or a convenient store near to go

2026-06-30 • via Nuitee
B
Bruno • couple • fr
9
Je recommande vivement
Pros:

Super spacieux, propre et calme

2026-06-28 • via Nuitee
E
Elsa • family_with_children • fr
6
Bien
Cons:

Le seul point négatif est que notre chambre possédait un tout petit balcon qui donnait sur un parking.

2026-06-26 • via Nuitee
K
Karen • solo_traveller • gb
8
Enjoyable stay
Pros:

Lovely room, great view, enjoyed the rooftop pools.

Cons:

Sadly booking com was incorrect about free transport from airport to hotel

2026-06-23 • via Nuitee
F
Federico • solo_traveller • mx
10
Pros:

La ubicación

Cons:

Tido bien

2026-06-21 • via Nuitee
M
Martha • family_with_children • mx
10
2026-06-17 • via Nuitee
E
Elizabeth • couple • co
5
Pros:

El lugar demasiado limpio y cómodo

Cons:

El desayuno fue fatal, no pude comer nada de lo que estaba en bufet, he ido a varios hoteles con desayuno incluido pero este no pude tomarlo, los sabores estaban algo extraños

2026-06-17 • via Nuitee
S
Shannon • solo_traveller • ca
8
No airport shuttle
Pros:

Large clean rooms

Cons:

Advertised as an airport shuttle but it's an outside vendor and you have to book 2 days in advance.

2026-06-13 • via Nuitee
E
Elise • solo_traveller • be
6
2026-06-10 • via Nuitee
A
Amin • solo_traveller • us
9
Pros:

Every thing was perfectly fine

Cons:

They mentioned at the time of booking for an free Airport shuttle but turned out non was available

2026-06-04 • via Nuitee
K
KIRILL • couple • rs
6
2026-05-31 • via Nuitee
E
Edgar Alejandro Aguirre Vallejo • solo_traveller • mx
10
2026-05-31 • via Nuitee
J
Jose • extended_group • cr
10
Recomendado por su personal e instalaciones
Pros:

Excelente trato del personal. Todos muy amables y serviciales. El desayuno variado y muy sabroso. Habitaciones cómodas, espaciosas y limpias.

Cons:

No hay mucha variedad en el menú para almuerzo o cena y no todos los platillos estaban disponibles.

2026-05-28 • via Nuitee
D
Díaz • couple • pr
9
Pros:

Location excellent and the breakfast good.

Cons:

The pool was dirty.

2026-05-24 • via Nuitee
V
Valencia-Barranco • couple • us
10
Pros:

The location and how clean it was!

Cons:

The food!

2026-05-24 • via Nuitee
E
Elke • couple • de
8
Pros:

Günstige Lage zum Airport, sehr gutes Frühstück und komfortabel

2026-05-16 • via Nuitee