JW Marriott Tampa Water Street

The customer service from the valet through check in and checkout. Everyone was great.

The location was great to walk all around downtown or jump on the interstate to get around. The staff was also really nice when I mentioned we were celebrating our anniversary and sent a lovely piece of cake and come waters. And the same individual Joey who checked us in also remembered us when we left and wished us a happy anniversary which was wonderful.

It was nice and staff were very friendly

Nice, clean, valet is pretty fast

We came to Tampa for a business networking event and experienced the rooftop on both Friday and Saturday. Saturday with DJ Erock was on another level. His music transformed the entire vibe and kept the energy going all night. The rooftop, staff, and service were amazing, but DJ Erock made the experience unforgettable. Marriott should book him for Friday nights too! we’d be back for that. Thank you for a great time JW Marriott & Dj Erock 💥

The hotel was wonderfully clean, which was a real respite from the dirty hotels that we had booked along the way from our home in Houston to Naples, FL & back. All claimed luxury, JW Marriott delivered!! Clean room, clean bathroom. All well appointed with interiors up to date. The food was good and the beds were comfortable. Although, we were only there for one night we had room service delivered and the food was very good. The staff was top notch from Trevor the valet guy to Santiago & to any staff we met!

Customer service was excellent.The staff was excellent

I had a very disappointing experience with the valet service at the JW Marriott.
When I arrived, the valet attempted to process my debit card and claimed it wasn’t working. I was then asked to provide a different payment method, so I used a credit card that I rarely ever use. The very next day, I discovered multiple unauthorized charges around the Tampa area totaling approximately $1,800 before I even woke up. Since this card is rarely used anywhere else, the timing is extremely concerning.
To make matters worse, I was told by the restaurant staff that valet parking would be complimentary if I dined at the restaurant. We had our valet ticket validated at the restaurant and were specifically told parking would be free. However, when leaving, the valet attendant insisted it was not complimentary despite the validation.
Between the confusion regarding valet validation and the unauthorized charges that appeared immediately after my visit, this experience left me feeling frustrated and concerned. I strongly encourage management to investigate their valet operations and payment handling procedures to protect future guests.
I cannot recommend the valet service based on my experience.

I travel a lot--never for work--but my kids and I tagged along while my husband had a work conference. This is a very "adult" hotel in terms of vibes, but my kids and I LOVED it. It might be one of my top 5 hotels ever for the lounge and pool experience. We paid extra for the lounge and for $80/day, it was by far the best money spent all trip! Breakfast was amazing, and they even had cookies/sweets out in the afternoon before appetizers. It was great just to have soda/water options.
The design of this hotel is great. Everything is vertical, so just take the elevator wherever you want to go and it's not a far walk. Our room was lovely, just a basic double.
Pool- it's heated! I didn't expect this in Florida but the first day we were there it was super windy (almost cold) the pool was actually warm.
Everything was clean and the staff was wonderful. There were just a handful of other children but we actually loved that because my elementary/middle school-aged kids got the pool to themselves! It was quiet and peaceful, although there were several conferences going on--not too noisy, and everyone was respectful.
My husband and I also visited the rooftop bar one night and it was lovely. It's nicer, so not shorts/t-shirt.
Would ABSOLUTELY return! We normally stay at H&att properties with points. We stayed here 2 nights then at a H&att property after the conference to save money and use points, but if I wanted to hang at the hotel more, we definitely would have booked this place for longer!!
***downside- price of parking, but we found a garage nearby that was much cheaper.
***downside- lounge only open Sunday afternoon, I think, to Friday morning. We stayed during the week but on a weekend that would be a huge bummer!

I don't like to write negative reviews but there seems to be a complete disconnect between the management and the staff in the hospitality areas.
The hotel itself is generic and dull. The rooms are clean and adequate but lacking in any flair or quality. It's acceptable for one night or two of a business trip but certainly not a destination for anything more. The quality of the linens and towels is sub par.
However the standard of service and food in the restaurants both in this location and the Marriott across the road is so poor that it beggars belief. The staff seem to think that they are better than their customers and are incapable of managing any inquiries in a reasonable,polite manner . I would not recommend any of the restaurants.