Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Excellent central location
Amazing city/Empire State views
Clean rooms
Friendly and helpful staff (including Spanish-speaking staff)
Included/Good breakfast options
Convenient for walking and near subway/Whole Foods
Cons:
Rooms and bathrooms are often small/cramped
Long waits and congestion for elevators
Perceived high price/value concerns
Limited closet/wardrobe and some non-standard bed sizes
Occasional noisy air conditioning
Complimentary water not always provided (charges apply)

Categories

Cleanliness
8.5
Multiple reviews note rooms are very clean, no odors and generally well maintained.
Service
8.6
Staff repeatedly described as friendly and helpful (including Spanish-speaking staff); issues reported (e.g., elevator congestion) relate to capacity/operation rather than staff attitude.
Location
9.2
Consistently praised: excellent central NYC location (Chelsea, near Times Square, Whole Foods, close to subway) and frequent mentions of outstanding city/Empire State views.
Room Quality
6.5
Many comments about small rooms and bathrooms, cramped layouts, small closets, and a bed smaller than a standard king in some rooms.
Amenities
7.2
Breakfast options and in-room extras (almond/oat milk, complimentary breakfast for some) are positive, but frequent complaints about elevator availability, limited wardrobe space, and paid water reduce the score.
Value for Money
7
Several guests felt the hotel is expensive for what it offers in Manhattan; complaints include extra charges (water) and small room size versus price.
Food and Beverage
8.3
Breakfast is generally described as good/complete with a range of options; some call it basic or average but overall positive.
Overall Experience
8.7
Overall positive stay for short city breaks — excellent location and views, clean rooms and friendly staff; main detractors are small rooms and elevator congestion.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Luxurious Accommodations
Hyatt Place New York Chelsea offers modern rooms with flat-screen TVs, private bathrooms, and air conditioning.

Convenient Amenities
Guests can enjoy the on-property Restaurant and Bar, 24-hour fitness centre, business centre, and a 24-hour Market offering drinks and snacks.

Prime Location
Located just 3 km from the United Nations Headquarters and 7 km from the Brooklyn Bridge, with easy access to LaGuardia Airport.

Experience comfort, convenience, and a prime location at Hyatt Place New York Chelsea. Book your stay now!

Important information:

"Early Check Policy and Fees:
-10AM: Charged 20% of the Daily rate (Based upon availability)
-11AM-12PM: Charged 15% of the Daily rate (Based upon availability)

Late Checkout Policy and Fees:
-1PM-2PM: $50
-After 2PM: Charged 50% of Daily rate
-After 4PM: Charged 100% of Daily rate

Packages Delivery:
-Packages can be delivered to the hotel on behalf of guests up to 7 days before the arrival date.
-Any packages received earlier than 7 days will incur a $5 fee per additional package.
-The first 5 packages per guest are stored free of charge. However, packages that exceed 36 inches in length (roughly the size of three rulers) will incur a storage fee of $25.

Extra Guest Policy and Fees:
-First two guests in the room are included in the room rate
-Guests are charged a +$10 fee per person starting with the 3rd person"Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Property Accessibility

Total Disability Score: 36.57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 21649 reviews
Cleanliness: 8.5
Service: 8.6
Location: 9.2
Room Quality: 6.5
Amenities: 7.2
Value for Money: 7
Food and Beverage: 8.3
Overall Experience: 8.7
L
Lorena • couple • es
8
2026-10-31 • via Nuitee
J
juan david • family_with_children • co
9
2026-10-31 • via Nuitee
W
William • family_with_children • us
8
2026-10-31 • via Nuitee
M
michele • solo_traveller • us
9
Pros:

I didn’t personally eat the breakfast, but I did go down and there are a lot of options to choose from. I did very much like that. They had almond milk and oat milk for coffee, which was a nice touch. Everything was very clean. Staff was very nice. Would definitely stay here again.

Cons:

Elevators took forever because hotel was full

2026-10-31 • via Nuitee
M
Molly • couple • gb
9
Fantastic for a short city break.
Pros:

Fantastic location and breath taking views. All you could want from a hotel in NYC!

Cons:

Breakfast was a little basic, but still good.

2026-10-31 • via Nuitee
K
Kulsoom • family_with_children • gb
9
Great location and views
Pros:

Excellent location and amazing views from our room

Cons:

Small rooms, breakfast was average

2026-10-31 • via Nuitee
E
ELISABETTA • solo_traveller • it
10
2026-10-30 • via Nuitee
T
Tamir • solo_traveller • us
8
Comfortable and convenient but far too expensive for what it offers
Pros:

Location is great. Convenient.

Cons:

Long wait for elevators. There are 45 floors and only 4 elevators to service them.

2026-10-30 • via Nuitee
R
rita • couple • it
8
Hotel comodo ed accogliente
Pros:

Location

Cons:

Traffico ascensori

2026-10-30 • via Nuitee
S
Shira • couple • ca
6
Pros:

Great location, nice for exploring the city, safe and clean, nice breakfast

Cons:

The king room is not a king sized bed. I had seen that in some reviews and called to ask specifically and was reassured it was a king. The bed is 68 inches wide, whereas a standard king is 76 inches. This makes a big difference if sharing a bed.
Also, ridiculously, there are two bottles of water in the room. They have a big ‘complimentary’ sign, but when you look closely they’re free for members and cost $6 for anyone else. It’s crazy to not supply even a single water bottle to guests.

2026-10-30 • via Nuitee
J
Joao Vitor • couple • us
10
2026-10-30 • via Nuitee
H
HYUNGSUK • couple • kr
9
맨하튼 어딘로든 최적의 위치!
Pros:

타임스퀘어는 너무 복잡하고 소호는 너무 아래 쪽이라 첼시에 머무르기로 했는데 위치나 종네 모두 만족했어요. 홀푸드도 1분 거리고 무료 조식도 좋고, 방도 깔끔하고 소음이나 냄새가 없어 좋았습니다. 맨하튼 방 작다는 얘기가 많은데 방 크기도 충분했어요. 직원 분들도 친절했고요. 유일하게 아쉬운 것은 가격인데 이곤 맨하튼 전체 이슈라 어쩔 수 없알 듯 해요. 다시 뉴욕에 방문하게 될 때에도 고려하게 될 것 같아요.

Cons:

딱히 없었습니다.

2026-10-30 • via Nuitee
A
Anita • family_with_children • at
8
Top Aussicht freundliches Personal
Pros:

Top Aussicht

Cons:

Das Frühstück war ok könnte aber besser sein

2026-10-30 • via Nuitee
J
James • couple • us
8
Pros:

We paid extra for city view and it was a great view.

Cons:

Bathroom was very small and overall layout was like a cruise ship room.

2026-10-30 • via Nuitee
C
carlos javier • family_with_children • ar
8
PROXIMIDAD Y SEGURIDAD
Pros:

LA VISTA DE LA HABITACION QUE NOS TOCO EN FAMILIA, SUPERA CUALQUIER OBSERVACION MENOR, REALMENTE ESPECTACULAR. Personal predispuesto de habla español a cada momento- Desayuno completo, sin ser variado entre días. +COMPARTO FOTO DESDE LA VENTANA

Cons:

sin placares en la habitación- solo perchas

2026-10-30 • via Nuitee
K
karim • couple • us
10
nice views
Pros:

amazing clean

2026-10-29 • via Nuitee
A
Allan • couple • ch
8
2026-10-29 • via Nuitee
T
Théo • couple • fr
9
2026-10-29 • via Nuitee
J
Jan • family_with_children • gb
7
Pros:

Adequate sized room

Cons:

Noisy Aircon
No guide in the room for how to use things
No guide on TV, couldn't find BBC news

2026-10-29 • via Nuitee
A
Anna • family_with_children • gb
8
2026-10-28 • via Nuitee