Koos Hotel Boutique Tulum

Hotels
•
Independent
8.4 (20 reviews)
Andador Kaan, Aldea Zama 45, Tulum, QROO, 77760 , Tulum , MX
52-9983670062

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Facilities

Free WiFi
Wheelchair accessible
Safe-deposit box at front desk
Front desk (limited hours)
Smoke-free property
Free self parking

Review Highlights

Pros:
Great central location (quiet, safe, near restaurants and beach)
Clean, comfortable rooms with quality bedsheets and toiletries
Responsive and accommodating staff (WhatsApp communication, late checkout)
Rooftop pool and sun area
Excellent value for money
Cons:
Musty smell reported in the bathroom by one reviewer
At least one stained bedsheet noted
Limited/no phone signal and no staffed reception — requires prior coordination via WhatsApp

Categories

Cleanliness
7.6
Generally reported as clean (rooms and sheets) but reviewers noted a musty bathroom smell and at least one stained sheet.
Service
8.6
Staff described as super accommodating and responsive via WhatsApp (late checkout honored); however check-in requires prior coordination due to no formal reception.
Location
9
Praised as centrally located in Tulum: quiet, safe, close to restaurants, shops, beach and town.
Room Quality
8.4
Rooms described as well-equipped and comfortable with quality bedsheets, toiletries and AC; one reviewer mentioned a stained sheet.
Amenities
8
Rooftop pool and sun area were highlights; limited/no phone signal and lack of a staffed reception affected arrival logistics.
Value for Money
8.8
Explicitly called great value for money by reviewers, with positive comments on price-to-quality ratio.
Food and Beverage
8.4
Standard quality for this hotel tier
Overall Experience
8.4
Overall positive stay: good value, comfortable rooms, pleasant rooftop pool and convenient location, with minor cleanliness/logistics issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-02 16:10

Property Description

Experience the charm of Koos Hotel Boutique Tulum, where comfort meets adventure in the heart of Tulum.

Relax by the Pool
Unwind in our inviting outdoor pool, perfect for soaking up the sun or enjoying refreshing dips after a day of exploration.

Modern Comforts
Our 16 air-conditioned guestrooms are designed for your convenience, equipped with complimentary Wi-Fi, safes, and daily housekeeping to ensure a worry-free stay.

Ideal Location
Nestled in the vibrant Zama neighborhood, you’re just minutes from Tulum National Park and the pristine beaches, along with easy access to cenotes and Mayan ruins.

Don’t miss out on the opportunity to make unforgettable memories at Koos Hotel Boutique Tulum—book your stay today!

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8.4
Based on 20 reviews
Cleanliness: 7.6
Service: 8.6
Location: 9
Room Quality: 8.4
Amenities: 8
Value for Money: 8.8
Food and Beverage: 8.4
Overall Experience: 8.4
A
Amélie • couple • fr
7
Bien
Pros:

L’établissement est très jolie, lit très confortable, la piscine est propre, nous avons des transat à disposition avec une salle de bain exclusivement dédié à la piscine/terrasse.

Cons:

Pas de personnel de réception toute la journée ou la nuit, le quartier est maintenant désert, impossible de trouver un taxi en soirée ou même l’après-midi.
La partie petit déjeuner / cafétéria a été fermé, impossible de manger quoi que ce soit dans l’hôtel, ce qui est embêtant lorsque nous n’avons pas de mini réfrigérateur à disposition dans la chambre.

2026-06-28 • via Nuitee
E
Elena • couple • gb
10
Great value for money in the centre of Tulum
Pros:

Loved staying in this hotel in a quiet and safe area with many stores and restaurants, close to the beach and town. The room was perfect for my needs, clean, well stocked, quality bedsheets, quality toiletries, AC. Staff were super accommodating with a late departure, and responsive over WhatsApp. Loved swimming and taking some sun at the rooftop pool. Make sure you communicate with reception in advance via WhatsApp to get details for how to enter the property and how to get your keys and WiFi as there’s no reception per se, which I didn’t mind. There’s also limited / no phone signal by the property so you need to coordinate in advance. Great value for money in the centre of Tulum!

Cons:

It was outstanding for the price and generally. Thank you!

2026-03-27 • via Nuitee
J
Janic • couple • us
5
2026-03-10 • via Nuitee
C
Christina • couple • at
10
2026-01-21 • via Nuitee
S
Silvia • couple • us
9
This hotel was clean, perfectly quiet, and just right.
Pros:

Nice clean hotel near restaurants.

Cons:

Musty smell in the bathroom

2026-01-21 • via Nuitee
R
Rosina • couple • uy
10
2026-01-12 • via Nuitee
L
Luis • solo_traveller • mx
10
Si me volvería a hospedar, su ubicación es formidable y el concepto muy agradable
Pros:

La ubicación y el concepto

Cons:

La Sabana estaba limpia pero tenía una mancha

2026-01-12 • via Nuitee
J
James • couple • us
10
Pros:

Cool hotel!

2026-01-08 • via Nuitee
M
Madison • couple • ca
8
good but super weird
Pros:

It's a really lovely hotel. Great bed, chic decor, very clean. It is in a nice, quiet area. The roof top pool is clean and very nice. The front desk manager was really attentive. Our hot water didn't work initially so they upgraded us to a different room. They also let us keep our bikes in the lobby.

Cons:

IT WAS COMPLETELY EMPTY. We were the only guests there! It looked like it was essentially abandoned. Everything behind the bar unplugged, chairs stacked, lights off. When we first arrived everything was locked and shut, we managed to get a handy man's attention and he let us in. Everything ended up being great but we were really weirded out for a while there.

2026-01-01 • via Nuitee
J
Jacek • family_with_children • pl
10
Pros:

Bardzo miły pan w recepcji. Pomocny i normalny gość 👍

2025-12-27 • via Nuitee
M
Marcela • solo_traveller • cl
5
Rooms without windows
Pros:

Nice location and the rooftop pool is ok
The reception and first floor are nice.

Cons:

The pictures look amazing but the Queen Rooms are very small and extremely basic.

They don’t have windows to the exterior. The terrace looks inside the hotel, not outside. That’s not specified or clear in the pictures. I booked it thinking I would have fresh air and a view.

There was no hot water in the shower.
They don’t give you drinking water.

2025-11-21 • via Nuitee
A
Ana • couple • es
8
2025-11-03 • via Nuitee
W
Watts • solo_traveller • gb
10
Felt super safe a solo traveler
Pros:

Loved the vibe & the decor.
Everyone was very friendly

2025-10-28 • via Nuitee
M
Mimi • solo_traveller • gb
9
Pros:

Great stay at a good price. Even gave me late check out complimentary :) thank you!!

2025-10-15 • via Nuitee
H
Hadrien • couple • fr
8
Cómodo y agradable
Pros:

El decoración, el lugar con los espacios y la habitación con una cama muy cómoda.
La ubicación también muy agradable y calma fuera de la circulación aunque si había ruido del limpiador de la hojas en la calle todos los días mañana y tarde.

Cons:

La pileta no estaba funcionando bien todos los días, sobre todo la última semana y no podía usar todas las instalaciones como la cocina y el asador arriba.
Yo sé que no es la temporada y es por qué no todo estaba funcionando pero mejor de avisar. Extraña un poco de comunicación pero el personal y la habitación era perfecto.

2025-10-07 • via Nuitee
D
Dhriti • couple • us
10
Cute hotel with great staff
Pros:

We stayed 3 nights. The staff went above and beyond to make our stay comfortable. It was a great area and the room was nice. The WiFi worked well. They even had bikes to rent. We would definitely stay again.

2025-09-19 • via Nuitee
D
Diego • couple • it
8
2025-07-29 • via Nuitee
L
Luis • family_with_children • mx
10
Excelente en todos los aspectos
Pros:

Las amenidades, el lugar, la tranquilidad, la ubicación, las camas extremadamente cómodas e igual las almohadas.

Cons:

Todo me gustó.
La atención De Rafa al recibirnos fue excelente.
No hay nada malo .
Hay restaurantes cerca y super caminando.

2025-07-07 • via Nuitee
J
Juan Manuel • family_with_children • mx
8
2025-07-06 • via Nuitee
C
Collinson • family with young children • gb
10
Exceptional
Pros:

Everything! The cutest stay! I asked for the best rooms and they went out of their way to accommodate all my needs! Thank you!

2025-05-28 • via Nuitee