Canopy by Hilton London City

Hotels
•
Canopy by Hilton
9.6 (3045 reviews)
11-15 Minories St , London , GB
+44 20 3988 7480

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Clean and comfortable rooms
Great location near public transport
Cons:
Pending charges on credit card
Other minor service issues

Categories

Cleanliness
9.61
Multiple reviews highlight the hotel's cleanliness and overall tidiness.
Service
9.88
Staff received high praise for being friendly, attentive, and accommodating.
Location
9.82
Guests appreciated the hotel's convenient location near public transport.
Room Quality
9.67
Rooms were described as comfortable and beautifully decorated.
Amenities
9.4
Favored unlimited water supply and a nice lounge area but noted some issues.
Value for Money
9.06
Some complaints about overpriced aspects but overall a good value.
Food and Beverage
9.41
Positive feedback on the breakfast buffet and bar food.
Overall Experience
9.98
Many reviews expressed a strong likelihood of returning, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:48

Property Description

Prime Location in London
Located in the heart of London, Canopy by Hilton London City offers convenience and luxury. Close to major attractions like Sky Garden and Tower of London, this 4-star hotel is perfect for both leisure and business travelers.

Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms, free bikes, and free WiFi. Stay active at the fitness centre or unwind at the hotel bar. The rooms are equipped with all essentials including a TV, safety deposit box, and a private bathroom with free toiletries.

Convenience at Your Fingertips
With room service, a 24-hour front desk, and proximity to Liverpool Street Underground Station, Canopy by Hilton London City ensures a seamless and enjoyable experience for all guests.

Book your stay at Canopy by Hilton London City now and indulge in the best that London has to offer!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LYC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Video

Guest Reviews

9.6
Based on 3045 reviews
Cleanliness: 9.61
Service: 9.88
Location: 9.82
Room Quality: 9.67
Amenities: 9.4
Value for Money: 9.06
Food and Beverage: 9.41
Overall Experience: 9.98
S
Stefan • couple • ch
10
Perfektes Stadthotel an bester Lage
Pros:

Das Frühstück war hervorragend , alles sehr frisch zubereitet.
Das Personal war ausserordentlich freundlich und professionel.

Cons:

Die WC - Spülung war anstrengend zu bedienen.

2026-09-19 • via Nuitee
J
Jiji • couple • ae
10
2026-09-18 • via Nuitee
N
Nicky • solo_traveller • nz
10
Love this hotel in central London. Great facilities with a warm welcome
Pros:

Location and room

Cons:

Nothing

2026-09-18 • via Nuitee
S
Sabine • couple • de
9
Ok
Cons:

Beim Bezahlen hatte man uns über 200 Euro zuviel für Reinigung (laundry) berechnet. Mein Mann bezahle den Betrag,da er es nicht merkte. Ich jedoch schon.Dann stellte sich heraus,daß die Reinigung von dem Gast, der vor uns das Zimmer bewohnt hatte,war. So Etwas sollte nicht passieren!!

2026-09-17 • via Nuitee
J
Jennifer • couple • gb
10
Lovely friendly staff, ideal location, Pitty about the rooftop bar
Pros:

I really appreciated the extra touches in the room for my partners birthday

Cons:

The rooftop bar - we left 3 out of 4 drinks on the table as the drinks were in unconsumable. I really regret not complaining at the time but we were so exhausted from travelling. We wasted £70 odd which is really disappointing.

2026-09-17 • via Nuitee
D
Donna • couple • gb
10
2026-09-16 • via Nuitee
A
Anton • extended_group • nl
10
Pros:

Geweldig hotel op een goede locatie. Dichtbij de metro en dichtbij het centrum. Mooie hotelkamers en geweldig ontbijt.

2026-09-15 • via Nuitee
S
Sattam • couple • sa
7
2026-09-12 • via Nuitee
C
Caterina • couple • it
9
2026-09-11 • via Nuitee
B
Bobby • couple • gb
5
It was great apart from being charged 3 times for the room and the aircon would stay again once the Payment issues are s
Pros:

The rooms and hotel was lovely can’t fault it

Cons:

It was lovely one thing was the aircon could barely get it to work and in our room it seemed like it was blocked by a beam so it barely cooled the room down

2026-09-09 • via Nuitee
P
Porter • solo_traveller • gb
9
Pros:

The staff were lovely to me as I was having a bad day - I even got a welcome message that said tomorrow will be a better day which was so sweet.
Lovely room, very clean, great views.

Cons:

The water was a little cold in the shower, but otherwise i could not fault it and would stay again.

2026-09-08 • via Nuitee
J
Jessica • couple • us
10
Would recommend Canopy by Hilton to anyone traveling to London. Staff was friendly & available.
Pros:

The air conditioning was refreshing & fully functional. The water was always available hot or cold. Room service was timely. We did upgrade to the King Suite, and it was worth it, coming from the U.S. the ‘suites’ are like a basic deluxe bed room so the space was ideal to avoid feeling crammed. The room was relaxing after days spent on foot. Everything is accessible by foot and train. The nearest station is Aldgate, which has a coffee shop right before the entrance around the corner from the hotel.

Cons:

The rooftop bar area closes early and/or is often occupied by private events if that matters to anyone. We didn’t get to see it. You get 2 complimentary drink tickets, but you may have to claim at the lobby bar. The AC does automatically shut off while you leave the room but it adjusts in a timely matter once you turn it on again. The room service menu was limited but there’s plenty of Uber Eats options that meet in the lobby.

2026-09-08 • via Nuitee
M
Marcus • extended_group • de
9
2026-09-07 • via Nuitee
H
Hazel • solo_traveller • gg
9
Stunning & Superbly Located
Pros:

Stunning hotel. Super friendly & helpful staff. Spacious, comfortable, clean room. Great guest spaces in the reception area. Excellent location, really easy & quick to get to the places we wanted to go to from Aldgate. Absolutely loved the big pink chair in our room 🩷

Cons:

No safe in the room, would have been good to have one. Pillows were a bit too soft for me bit that's just personal preference.

2026-09-07 • via Nuitee
J
Julie • family_with_children • be
10
3ème séjour dans cet établissement qui est vraiment très bien
Pros:

Les chambres sont très confortables, l'hotel est sympa et le quartier idéal pour visiter Londres

Cons:

rien

2026-09-07 • via Nuitee
S
Stéphanie • couple • lu
9
2026-09-06 • via Nuitee
R
Rachael • couple • ae
3
Not worth the money
Cons:

The staff were very unprofessional and our bedroom linen and towels were not changed regularly without us having to inform the reception. This hotel is not a 4 star hotel and very dissapointed as this should be Hilton standards. Also we made notes that it was our anniversary and nothing special was done. Overall bad customer experience. Worst hotel I have stayed in!

2026-09-06 • via Nuitee
M
Marie • couple • gb
10
Perfect
Pros:

Everything

Cons:

Nothing

2026-09-05 • via Nuitee
M
Marcela • family_with_children • cz
10
2026-09-04 • via Nuitee
K
K • family_with_children • fi
10
2026-09-04 • via Nuitee