Malmaison York

Hotels
•
Malmaison
9 (11278 reviews)
Yorkshire House 2 Rougier Street , York , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Excellent service
Good food options
Cons:
Issues with cleanliness
Bed quality complaints
High costs
Lack of amenities

Categories

Cleanliness
8.08
Some reports of uncleanliness, particularly regarding dirty laundry.
Service
9.55
Staff were attentive, polite, and helpful according to multiple reviews.
Location
9.59
Great location for exploring the city, frequently mentioned positively.
Room Quality
8.54
Rooms were described as spacious and comfortable but some mixed reviews on bed quality.
Amenities
8.57
Amenities were generally good but some guests suggested improvements.
Value for Money
8.53
Value perceived as decent but some mentions of high costs.
Food and Beverage
9.58
Food quality and breakfast choices were frequently praised.
Overall Experience
9.55
Reviews indicate a generally positive stay with intention to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 20:53

Property Description

Luxurious Accommodation
Experience the epitome of luxury at Malmaison York, where air-conditioned rooms and top-notch amenities await you. Each room is equipped with modern comforts like a flat-screen TV, free WiFi, and a safety deposit box. The private bathrooms feature complimentary toiletries, ensuring a comfortable stay.

Dining and Leisure
Indulge in a culinary journey at the hotel's restaurant offering a delightful fusion of British and Japanese cuisines. After a satisfying meal, unwind with a cocktail at the bar or socialize in the shared lounge. For fitness enthusiasts, the on-site fitness centre is perfect for a workout session.

Prime Location
Conveniently located near York Railway station and popular attractions like York Minster, Malmaison York is the ideal choice for both leisure and business travelers. Explore the city with ease and return to the comfort of your upscale accommodation.

Book your stay at Malmaison York now for an unforgettable experience!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

When travelling with a dog, please note that an extra charge of £25 for 1 dog or £40 for a maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms-please notify the hotel in advance- unfortunately, we are unable to accommodate dogs in our Sora Sky Bar.

Please note our Sora Sky Bar is closed on Mondays and Tuesdays.

There are limited onsite parking spaces available at the Hotel for £ 27.50 per night per car. Car parking must be booked in advance of your stay. Alternatively, there is an NCP car park on Tanner Row, just a couple of minutes walk from the hotel reception. Prices are approximately £40.00 for 24 hours.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply to adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu is also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

Starting 9th October 2024 our hotels will be cashless, please use cards or digital payments for transactions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 11278 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.58
Overall Experience: 9.55
C
Caitlin • solo_traveller • gb
9
Everything I needed for a stay over for work
Pros:

Bedrooms are very well set out. I especially like the make up mirror area. Bed was comfortable and there was a good space to work at.

Cons:

Very little not to like.

2026-09-12 • via Nuitee
P
Peter • solo_traveller • gb
8
Pros:

Location was fab! Staff was amazing

Cons:

Dust under couches, rug filthy all dirt stains, tv stand all touched up with paint that didn't match the red colour of the stand itself

2026-09-12 • via Nuitee
H
Huw • couple • gb
7
2026-09-12 • via Nuitee
C
Callum-Joe • couple • gb
9
2026-09-12 • via Nuitee
J
Julie • couple • gb
5
Not memorable
Pros:

The bed was lovely and comfortable, shower new and modern, but did not like the the layout

Cons:

On busy junctions, would have been better on higher floor, we were on second floor, building site next door, I know the hotel can’t help that.

2026-09-12 • via Nuitee
L
les • couple • gb
10
A very relaxing break - no pressure on anything - and a quiet room to relax in.
Pros:

Excellent location for exploring the city and its attractions. Very helpful staff in all areas. Clean room. Great range of breakfasts on offer as there were for evening meals.

Cons:

Minor improvement suggestions - In the bedroom area we could have done with a bin and in the bathroom a towel rail next to the sink - but not major issues.

In the bar I found it odd that I couldn't have a half of Guinness and could only have a pint! Not a problem one might say. My wife missed having an area to put on her make up with a mirror in the bedroom rather than using the mirror in the bathroom.

2026-09-12 • via Nuitee
D
David • couple • gb
10
Made to feel very comfortable and room upgrade was a very nice touch.
Pros:

Very nice chilled vibe.

2026-09-11 • via Nuitee
M
Marcel • couple • ch
9
Pros:

Sehr angenehme Atmosphäre. Zimmer sind grosszügig und die Betten ausgezeichnet. Wir haben sehr gut geschlafen obwohl es mitten im Zentrum liegt.

Cons:

Der SPA Bereich ist nur gegen Voranmeldung zu benutzen. Leider konnte ich nicht davon profitieren, weshalb ich keine Bewertung dazu geben kann.

2026-09-11 • via Nuitee
A
Andy • couple • gb
10
A lovely week, great rooms, perfect location
Pros:

Very friendly staff, great rooms, perfect location

Cons:

Nothing

2026-09-11 • via Nuitee
H
Haudricourt • solo_traveller • us
6
Cons:

Bathroom was very strange

2026-09-11 • via Nuitee
C
Chris • couple • gb
8
On the whole very enjoyable and would stay again
Pros:

Location was excellent and the food was great

Cons:

Had to change room because it was really small with no hanging space. Upgrade was good. Cupboard area was really dark.

2026-09-11 • via Nuitee
L
Lee • couple • gb
10
2026-09-11 • via Nuitee
J
Julie • couple • gb
10
2026-09-11 • via Nuitee
J
Janice Walker Robb • couple • gb
8
Lovely staff and modern hotel.
Pros:

Breakfast was lovely, however, because we had our dog, we had to sit away from the dining room and felt sort of shut off.

Cons:

It was mostly good

2026-09-11 • via Nuitee
G
Gemma • couple • gb
10
Pros:

Lovely hotel and staff

2026-09-11 • via Nuitee
G
Gordon • couple • gb
10
2026-09-11 • via Nuitee
J
Joshua • couple • gb
10
Amazing Stay
Pros:

The location, the rooms and the staff are always so nice.

2026-09-11 • via Nuitee
M
Miley • solo_traveller • gb
8
2026-09-11 • via Nuitee
L
Lindsay • solo_traveller • gb
10
2026-09-11 • via Nuitee
K
kellie • family_with_children • au
9
2026-09-11 • via Nuitee