Malmaison York

Hotels
•
Malmaison
9 (11278 reviews)
Yorkshire House 2 Rougier Street , York , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Excellent service
Good food options
Cons:
Issues with cleanliness
Bed quality complaints
High costs
Lack of amenities

Categories

Cleanliness
8.08
Some reports of uncleanliness, particularly regarding dirty laundry.
Service
9.55
Staff were attentive, polite, and helpful according to multiple reviews.
Location
9.59
Great location for exploring the city, frequently mentioned positively.
Room Quality
8.54
Rooms were described as spacious and comfortable but some mixed reviews on bed quality.
Amenities
8.57
Amenities were generally good but some guests suggested improvements.
Value for Money
8.53
Value perceived as decent but some mentions of high costs.
Food and Beverage
9.58
Food quality and breakfast choices were frequently praised.
Overall Experience
9.55
Reviews indicate a generally positive stay with intention to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 20:53

Property Description

Luxurious Accommodation
Experience the epitome of luxury at Malmaison York, where air-conditioned rooms and top-notch amenities await you. Each room is equipped with modern comforts like a flat-screen TV, free WiFi, and a safety deposit box. The private bathrooms feature complimentary toiletries, ensuring a comfortable stay.

Dining and Leisure
Indulge in a culinary journey at the hotel's restaurant offering a delightful fusion of British and Japanese cuisines. After a satisfying meal, unwind with a cocktail at the bar or socialize in the shared lounge. For fitness enthusiasts, the on-site fitness centre is perfect for a workout session.

Prime Location
Conveniently located near York Railway station and popular attractions like York Minster, Malmaison York is the ideal choice for both leisure and business travelers. Explore the city with ease and return to the comfort of your upscale accommodation.

Book your stay at Malmaison York now for an unforgettable experience!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

When travelling with a dog, please note that an extra charge of £25 for 1 dog or £40 for a maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms-please notify the hotel in advance- unfortunately, we are unable to accommodate dogs in our Sora Sky Bar.

Please note our Sora Sky Bar is closed on Mondays and Tuesdays.

There are limited onsite parking spaces available at the Hotel for £ 27.50 per night per car. Car parking must be booked in advance of your stay. Alternatively, there is an NCP car park on Tanner Row, just a couple of minutes walk from the hotel reception. Prices are approximately £40.00 for 24 hours.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply to adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu is also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

Starting 9th October 2024 our hotels will be cashless, please use cards or digital payments for transactions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 11278 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.58
Overall Experience: 9.55
T
tacchini • solo_traveller • it
9
2026-10-17 • via Nuitee
M
Mary • solo_traveller • gb
8
2026-10-17 • via Nuitee
M
Mistymoo 2 • solo_traveller • gb
9
Pros:

Location

Cons:

Nothing

2026-10-17 • via Nuitee
M
Megan • couple • gb
10
2026-10-17 • via Nuitee
F
Fiona • solo_traveller • gb
4
Disappointed with overall experience
Pros:

Excellent bed!

Cons:

I paid for an upgrade to a club room, mainly for the improved view.
My view was of a building site, which started work at 7.30am with heavy earth moving equipment.

2026-10-17 • via Nuitee
N
Nicola • couple • gb
10
Pros:

Excellent location to train station and the City centre
Clean and comfortable
Good shower!!

Cons:

Poor lighting

2026-10-17 • via Nuitee
D
Diane • couple • gb
8
2026-10-16 • via Nuitee
A
Alison • solo_traveller • us
9
Highly recommend this spot to stay in York !
Pros:

Excellent location and loved the room.
So many positives including easy access to train and town. Good value

Cons:

Loved everything but thought the breakfast prices was a bit high

2026-10-16 • via Nuitee
E
Elizabeth • couple • gb
7
Lovely mini break in York
Pros:

Location was ideal. Lovely staff. Excellent breakfast. Very comfortable bed.

Cons:

Room was a bit dark probably due to trying to be more eco friendly.

2026-10-16 • via Nuitee
A
Andrew • couple • gb
10
2026-10-16 • via Nuitee
R
Romain • couple • fr
10
2026-10-16 • via Nuitee
M
Michael • couple • gb
3
2026-10-15 • via Nuitee
S
Sindri Snær • solo_traveller • is
9
2026-10-15 • via Nuitee
L
Leigha • couple • gb
8
2026-10-15 • via Nuitee
B
Barry • couple • gb
9
Convenient for the city centre
Pros:

Good breakfast, bread bun was very hard, and bacon over cooked .

Cons:

Had to wait 40 mins for breakfast main

2026-10-14 • via Nuitee
J
Jacqueline • couple • gb
10
Wonderful stay. Exceeded our expectations.
Pros:

Location, attention to detail, fantastic bedroom and friendliness of staff. First time at a Malmaison…. beyond impressed

Cons:

Can’t think of a thing

2026-10-14 • via Nuitee
R
Robert • couple • gb
8
2026-10-14 • via Nuitee
A
Ann • couple • gb
9
Pros:

Perfect location, easy access to the shops, bars and restaurants. Large twin room and spacious bathroom. Breakfast one of the best Ive had including variety of continental and beautiful cooked breakfast. All staff were lovely

Cons:

Kettle wasn't very clean and glasses had lipstick marks.on them.
Lighting in room for putting on makeup wasn't very good

2026-10-14 • via Nuitee
C
Cara • couple • gb
9
2026-10-13 • via Nuitee
L
Lizzie • solo_traveller • ie
10
2026-10-13 • via Nuitee