Malmaison York

Hotels
Frasers Hospitality
9 (10834 reviews)
Yorkshire House 2 Rougier Street , York , gb

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Health or beauty spa nearby
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Excellent service
Good food options
Cons:
Issues with cleanliness
Bed quality complaints
High costs
Lack of amenities

Categories

Cleanliness
8.08
Some reports of uncleanliness, particularly regarding dirty laundry.
Service
9.55
Staff were attentive, polite, and helpful according to multiple reviews.
Location
9.59
Great location for exploring the city, frequently mentioned positively.
Room Quality
8.54
Rooms were described as spacious and comfortable but some mixed reviews on bed quality.
Amenities
8.57
Amenities were generally good but some guests suggested improvements.
Value for Money
8.53
Value perceived as decent but some mentions of high costs.
Food and Beverage
9.58
Food quality and breakfast choices were frequently praised.
Overall Experience
9.55
Reviews indicate a generally positive stay with intention to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 20:53

Property Description

Luxurious Accommodation
Experience the epitome of luxury at Malmaison York, where air-conditioned rooms and top-notch amenities await you. Each room is equipped with modern comforts like a flat-screen TV, free WiFi, and a safety deposit box. The private bathrooms feature complimentary toiletries, ensuring a comfortable stay.

Dining and Leisure
Indulge in a culinary journey at the hotel's restaurant offering a delightful fusion of British and Japanese cuisines. After a satisfying meal, unwind with a cocktail at the bar or socialize in the shared lounge. For fitness enthusiasts, the on-site fitness centre is perfect for a workout session.

Prime Location
Conveniently located near York Railway station and popular attractions like York Minster, Malmaison York is the ideal choice for both leisure and business travelers. Explore the city with ease and return to the comfort of your upscale accommodation.

Book your stay at Malmaison York now for an unforgettable experience!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

When travelling with a dog, please note that an extra charge of £25 for 1 dog or £40 for a maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms-please notify the hotel in advance- unfortunately, we are unable to accommodate dogs in our Sora Sky Bar.

Please note our Sora Sky Bar is closed on Mondays and Tuesdays.

There are limited onsite parking spaces available at the Hotel for £ 27.50 per night per car. Car parking must be booked in advance of your stay. Alternatively, there is an NCP car park on Tanner Row, just a couple of minutes walk from the hotel reception. Prices are approximately £40.00 for 24 hours.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply to adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu is also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

Starting 9th October 2024 our hotels will be cashless, please use cards or digital payments for transactions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 10834 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.58
Overall Experience: 9.55
J
Josh solo_traveller gb
10
Pros:

The bed.was lovely

Cons:

The auto lights annoying

2026-06-20 via Nuitee
R
Richard couple gb
6
A repeat of the above. Not value for money
Pros:

The location was excellent
Room was a decent size with a good view

Cons:

Surfaces in the room remained dusty throughout our stay
Initial reception staff had ‘pushy’ attitude. Saying “do we really need the room serviced during our 3 night stay?” Also repeated by the male staff outside our room. Surely it is the guest to request the rooms are undisturbed.
Wet towels were folded up and stored under sink. Had to request dry towels. Also coffee pods were not replaced. Not impressed at all. And NOT value for money.

2026-06-20 via Nuitee
S
Sarah solo_traveller gb
10
2026-06-20 via Nuitee
K
Katie extended_group gb
5
2026-06-20 via Nuitee
R
Ruth couple gb
10
2026-06-20 via Nuitee
P
Phil couple gb
4
Pros:

Great location really comfy beds, shower was great and the room had a brilliant layout.

Cons:

Didn't like the fact that you have to be a tech whizz everything was on QR codes we felt we missed out on things in the hotel as we couldn't get enough info and I'm useless with things of that nature.. It took us a day to work out how the lights worked properly, again no info in the room. Coffee machine leaked water and the fridge was rubbish. If they could also inform guests that they have no parking before booking would be good.

2026-06-20 via Nuitee
R
RICHARD solo_traveller gb
10
2026-06-20 via Nuitee
E
Emma solo_traveller gb
8
2026-06-20 via Nuitee
S
Sharon solo_traveller gb
8
2026-06-20 via Nuitee
R
Rixuan couple gb
10
2026-06-20 via Nuitee
R
Robert solo_traveller at
10
2026-06-20 via Nuitee
M
Massey couple gb
9
2026-06-20 via Nuitee
P
patrick couple gb
10
2026-06-20 via Nuitee
G
Gary solo_traveller gb
9
2026-06-20 via Nuitee
E
Emma solo_traveller gb
10
Pros:

Location, service, staff

Cons:

Nothing

2026-06-19 via Nuitee
B
Ben solo_traveller gb
10
2026-06-19 via Nuitee
C
Catherine solo_traveller gb
8
2026-06-19 via Nuitee
T
Thomas solo_traveller gg
8
2026-06-19 via Nuitee
H
Helen couple gb
7
Great location, lovely sky bar with 360 views of York
Pros:

It’s location

Cons:

Unfortunately building work opposite our room made it very noisy in the morning
No water in the room or breakfast tea bags which we did ask for at reception

2026-06-19 via Nuitee
A
Angela couple gb
7
Great location, comfortable bed and lovely rooftop bar
Pros:

Location was excellent

Cons:

Shane the rooftop restaurant and bar is closed on a Monday

2026-06-19 via Nuitee